HR Avatar has extended its library of
job-specific simulation-based assessments to measure critical interpersonal
competencies relevant to employees within virtually all companies. Built in a modular
format, an animated situational judgment format has been used to evaluate the
following competencies and contexts:
Key Leadership Competencies
- Resolving Conflicts and Meeting Customer Needs
- Exercising Political Savvy
- Guiding, Directing, and Motivating Others
- Coaching and Developing Others
- Team Building
Key Sales Competencies
- Conveying Value
- Building Relationships with Customers and Coworkers
- Demonstrating Customer Focus
- Driving for Results
- Resolving Conflicts and Meeting Customer Needs
Key Customer Service Competencies
- Working Well with Teams
- Building Relationships with Customers and Coworkers
- Demonstrating Customer Focus
- Helping Customers Understand Information
- Resolving Conflicts and Meeting Customer Needs
Key Team Member Competencies
- Working Well with Teams
- Building Relationships with Customers and Coworkers
- Demonstrating Customer Focus
- Maintaining Flexibility and Adaptability
- Resolving Conflicts and Meeting Customer Needs
Several animated scenarios have been developed for each
competency, often using different work contexts related to each targeted role. For
instance, for sales, one scenario may involve a retail sales representative
while another may involve a B2B outside sales representative. HR Avatar plans to continue to expand its
library with new contexts over time, covering more an more contexts.
The exciting thing about the modular approach used for these
assessment modules is that they can be administered in standalone format or
they can be easily combined with other HR Avatar assessments into a tightly
coupled simulation. Simulations have been proven to increase test performance
in selection-oriented situations and are recommended by the U. S. Department of
Labor.
If you would like to learn more about these exciting new assessments,
please contact us. We’d be happy to give you a demonstration.
