Simulación del lugar de trabajo: servicio al cliente (English: Workplace Simulation - Customer Service (Spanish))

Cognitive Assessment (Test)

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Cognitive Workplace Simulation - Customer Service (Spanish)

The Cognitive Workplace Simulation - Remote Customer Service assessment is designed to measure several critical competencies in a remote customer service department business context. Attention to Detail and Analytical Thinking are measured and reported in the final score report. A combined, overall score is also calculated.

Cognitive pre-employment testing has been proven over time to be one of the most effective means of predicting job performance. For example, candidates with a high degree of cognitive ability are likely to complete most training programs successfully, and they can also learn new things quickly on the job.

Our cognitive assessments go one step further than similar tests sold by our competitors, because they use animation to simulate real-world work scenarios and situations. The result is that candidates feel like they have been measured fairly, and they are far more engaged in the testing - and hence the hiring - experience.

This employment test simulates a remote customer service department context. Candidates determine if customers qualify for various programs, update customers about new programs, and respond to customer complaints. This version requires candidates to multitask between primary activities and a messages inbox. The test can be completed on any desktop, tablet, or mobile-device with an internet connection.

Language:Spanish (Mexico)
Time to Complete:15 Minutes (Approximately)
Specifications:Desktop, Laptop, Tablet, Mobile (any device with an internet browser)
Note:This test contains questions that are difficult to complete on small screens. A large screen device, such as a laptop, desktop, or tablet is recommended. Test-takers using small devices will be advised to change to a larger screen device.

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Activities performed during the Test
  • Verify customer information.
  • Calculate a customer's usage requirements.
  • Determine a customer's eligibility for a discount.
  • Accurately update customers about a product change.
  • Objectively interpret a series of customer complaint emails.
  • Analyze customer satisfaction survey results.

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