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Clerk - Counter / Rental
Clerk - Counter / Rental
Job-Specific Whole-Person Assessment

Clerk - Counter / Rental

Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute costs, and accept payment.

Top activities and tasks for this job:
  • Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.
  • Compute charges for merchandise or services and receive payments.
  • Answer telephones to provide information and receive orders.
  • Provide information about rental items, such as availability, operation, or description.
  • Rent items, arrange for provision of services to customers, and accept returns.
  • Inspect and adjust rental items to meet needs of customer.
  • Explain rental fees, policies, and procedures.
  • Prepare rental forms, obtaining customer signature and other information, such as required licenses.

About the test

The HR Avatar Clerk - Counter / Rental Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The Clerk - Counter / Rental test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations.

The specific attributes measured include:

Cognitive Ability
  • Analytical Thinking
  • Attention to Detail
  Behavioral History
  • History Survey - Performance
  • History Survey - Tenure
  • Adaptable
  • Competitive
  • Corporate Citizenship
  • Develops Relationships
  • Enjoys Problem-Solving
  • Exhibits a Positive Work Attitude
  • Needs Structure
  • Seeks Perfection
  Emotional Intelligence
  • Emotional Self-Awareness
  • Emotional Self-Control
  • Empathy

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:English (US)
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:41-2021.00
Simulation Context:Customer Service Face-to-Face
O*Net Context:Sales and Related
Price:40 Credits ($40 USD)
Note:This test contains questions that can be more difficult to complete on touch screen devices. A device with a keyboard, such as a laptop, desktop, or certain tablets is recommended. Test-takers using touch devices will be advised to optionally change to a keyboard device.
More information about this Job
Annual US Wages (2016)
Bottom 10%:
$18,350 or less
Bottom 25%:
$20,800 or less
$25,550 (Average)
Top 25%:
$34,340 or more
Top 10%:
$46,740 or more

Hourly US Wages (2016)
Bottom 10%:
$8.82 or less
Bottom 25%:
$10.00 or less
$12.29 (Average)
Top 25%:
$16.51 or more
Top 10%:
$22.47 or more

US Employment Statistics
2024 (projected):
Annual U.S. Job Openings:12,580

Top Knowledge Requirements
  • Customer and Personal Service
  • Computers and Electronics
  • Sales and Marketing
  • English Language
  • Clerical
  • Mathematics
  • Administration and Management
Top Skills
  • Active Listening
  • Speaking
  • Service Orientation
  • Reading Comprehension
  • Social Perceptiveness
  • Coordination
  • Critical Thinking
  • Monitoring
Top Abilities
  • Oral Expression
  • Oral Comprehension
  • Speech Recognition
  • Speech Clarity
  • Written Comprehension
  • Near Vision
  • Problem Sensitivity
  • Information Ordering
Education Requirements
No High School Diploma:
High School Diploma:
This graphic shows the percentage of people in this role who have their highest education in each category.
Related Work Experience Requirements
1 - 3 Months:
3 - 6 Months:
This graphic shows the percentage of people in this role whose related work experience before they entered this position falls into each category.

Alternate Titles for this Role: Airplane Charter Clerk, Apartment Rental Clerk, Apparel Rental Clerk, Attendant, Auto Rental Clerk, Automobile Rental Clerk, Baby Stroller and Wheelchair Rental Clerk, Baby Stroller Rental Clerk, Bicycle Rental Clerk, Boat Rental Clerk, Boats Renter, Car Rental Agent, Cashier, Check Out Clerk, Clerk, Clerk Cashier, Counter Attendant, Counter Checker, Counter Clerk, Counter Helper, Counter Person, Coupon Redemption Clerk, Crew Member, Curb Attendant, Customer Service Associate (CSA), Customer Service Representative (CSR), Desk Attendant, Dry Cleaning Attendant, Dry Cleaning Counter Clerk, Exchange Clerk, Food Sales Clerk, Front Clerk, Fur Storage Clerk, Furniture Rental Consultant, Hospital Television Rental Clerk, Launderette Attendant, Laundry Attendant, Laundry Clerk, Laundry or Dry Cleaners Counter Clerk, Laundry Pricing Clerk, Laundry Room Attendant, Layaway Clerk, Leasing Consultant, Office Rental Clerk, Photo Booth Operator, Rental Agent, Rental Boats Caretaker, Rental Clerk, Rental Coordinator, Rental Counter Clerk, Rental Representative, Repair Clerk, Rug Measurer, Sales Associate, Sales Clerk, Self Service Laundry and Dry Cleaning Attendant, Service Establishment Attendant, Service Representative, Service Writer, Shoe Clerk, Skate Shop Attendant, Storage Facility Rental Clerk, Tool and Equipment Rental Clerk, Trailer Rental Clerk, Vault Custodian, Video Clerk, Video Rental Clerk, Watch and Clock Repair Clerk, Wheelchair Rental Clerk, Will Call Clerk, Will Call Order Clerk

Related Jobs based on Skills & Abilities: Cashiers, Retail Salespersons, Hotel, Motel, and Resort Desk Clerks, Combined Food Preparation and Serving Workers, Including Fast Food, Stock Clerks, Sales Floor, Tellers, Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop, Amusement and Recreation Attendants, Cooks, Fast Food, Waiters and Waitresses, Gaming Change Persons and Booth Cashiers, Gaming and Sports Book Writers and Runners, Receptionists and Information Clerks, Reservation and Transportation Ticket Agents and Travel Clerks, Gaming Cage Workers, Food Servers, Nonrestaurant, Transportation Attendants, Except Flight Attendants, Pharmacy Aides, Bartenders

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Read the Reviews
"Amazing Service and Spot-On Testing"
"The value received far exceeds the price"
"Truly takes out the guess work"
"Hiring managers can easily understand the reports"

Activities performed during the Test
  • Correctly explain a company rewards program to customers.
  • Calculate customer's total, taking discounts and savings into account.
  • Help customers explore different purchasing options.
  • Resolve a customer concern.
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