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Flight Attendant
Flight Attendant
Job-Specific Whole-Person Assessment
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Flight Attendant

Provide personal services to ensure the safety, security, and comfort of airline passengers during flight. Greet passengers, verify tickets, explain use of safety equipment, and serve food or beverages.

Top activities and tasks for this job:
  • Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.
  • Performing for or Working Directly with the Public - collect payment
  • Direct and assist passengers in emergency procedures, such as evacuating a plane following an emergency landing.
  • Administer first aid to passengers in distress.
  • Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets.
  • Walk aisles of planes to verify that passengers have complied with federal regulations prior to takeoffs and landings.
  • Prepare passengers and aircraft for landing, following procedures.
  • Assisting and Caring for Others - assist handicapped persons

About the test

The HR Avatar Flight Attendant Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The Flight Attendant test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations.

The specific attributes measured include:

Cognitive Ability
  • Analytical Thinking
  • Attention to Detail
  Behavioral History
  • History Survey - Performance
  • History Survey - Tenure
Personality
  • Adaptable
  • Competitive
  • Corporate Citizenship
  • Develops Relationships
  • Enjoys Problem-Solving
  • Exhibits a Positive Work Attitude
  • Expressive and Outgoing
  • Innovative and Creative
  • Needs Structure
  • Seeks Perfection
  Emotional Intelligence
  • Emotional Self-Awareness
  • Emotional Self-Control
  • Empathy

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:English (US)
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:53-2031.00
Simulation Context:Customer Service Face-to-Face
O*Net Context:Transportation and Material Moving
Price:40 Credits ($40 USD)
Note:This test contains questions that can be more difficult to complete on touch screen devices. A device with a keyboard, such as a laptop, desktop, or certain tablets is recommended. Test-takers using touch devices will be advised to optionally change to a keyboard device.
More information about this Job
Annual US Wages (2016)
Bottom 10%:
$26,570 or less
Bottom 25%:
$39,860 or less
Median:
$48,500 (Average)
Top 25%:
$62,490 or more
Top 10%:
$78,650 or more

US Employment Statistics
2014:
97,900
2024 (projected):
100,100
Annual U.S. Job Openings:2,010

Top Knowledge Requirements
  • Customer and Personal Service
  • Public Safety and Security
  • Transportation
  • English Language
  • Psychology
  • Geography
  • Sociology and Anthropology
  • Personnel and Human Resources
Top Skills
  • Speaking
  • Social Perceptiveness
  • Service Orientation
  • Active Listening
  • Monitoring
  • Coordination
  • Critical Thinking
  • Active Learning
Top Abilities
  • Oral Comprehension
  • Oral Expression
  • Speech Clarity
  • Speech Recognition
  • Problem Sensitivity
  • Deductive Reasoning
  • Near Vision
  • Far Vision
Education Requirements
High School Diploma:
30%
Post-Secondary Certificate:
11%
Some College:
33%
Associate's Degree (2 yr):
26%
This graphic shows the percentage of people in this role who have their highest education in each category.
Related Work Experience Requirements
None:
10%
3 - 6 Months:
9%
6 Months - 1 Year:
12%
1 - 2 Years:
24%
2 - 4 Years:
36%
4 - 6 Years:
6%
This graphic shows the percentage of people in this role whose related work experience before they entered this position falls into each category.

Alternate Titles for this Role: Airline Attendant, Airline Flight Attendant, Airline Hostess, Airline Stewardess, Airplane Flight Attendant, Door and Arrival Attendant, Flight Attendant, Flight Attendant and Union Safety Chairperson, Flight Attendant, Inflight Services, Flight Attendant/Air Transportation Supervisor, Flight Attendant/Inflight Manager, Flight Attendant/Inflight Supervisor, Flight Hostess, Flight Steward, In-Flight Crew Member, International Flight Attendant, Lead Instructor/Flight Attendant, Meal Attendant, Purser, Ramp Flight Attendant

Related Jobs based on Skills & Abilities: Transportation Attendants, Except Flight Attendants, Ambulance Drivers and Attendants, Except Emergency Medical Technicians, Occupational Therapy Aides, Transportation Security Screeners, Psychiatric Aides, Baggage Porters and Bellhops, Physical Therapist Aides, Animal Control Workers, Lifeguards, Ski Patrol, and Other Recreational Protective Service Workers, Personal Care Aides, First-Line Supervisors of Personal Service Workers, First-Line Supervisors of Food Preparation and Serving Workers, Residential Advisors, Morticians, Undertakers, and Funeral Directors, First-Line Supervisors of Retail Sales Workers, Food Service Managers, Bartenders, Psychiatric Technicians, Dental Assistants, Social and Human Service Assistants


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Read the Reviews
"Amazing Service and Spot-On Testing"
"The value received far exceeds the price"
"Truly takes out the guess work"
"Hiring managers can easily understand the reports"

Activities performed during the Test
  • Respond to customer inquiries about a rewards program.
  • Calculate customer discounts.
  • Answer customer questions about purchasing options.
  • Resolve a customer concern.
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