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Medewerker Klantenservice (Nederlands) (English: Customer Service Representative (Dutch))
Medewerker Klantenservice (Nederlands) (English: Customer Service Representative (Dutch))
Job-Specific Assessment
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This HR Avatar Pre-Employment test was specifically designed to assess Medewerker Klantenservice (Nederlands) and similar roles. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The Medewerker Klantenservice (Nederlands) test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations. This test also contains an automatically-scored essay component. Writing is a key skill for many jobs and also demonstrates the ability to generate, organize, and communicate relevant ideas effectively.

The specific attributes measured include:

Cognitive Ability
  • Analytisch denken
  • Oog voor detail
 Knowledge and Skills
  • Customer Service Fundamentals
  • Schrijfvaardigheid
Personality
  • Aanpassingsvermogen
  • Bedrijfsburgerschap
  • Behoefte aan structuur
  • Competitief
  • Expressief en extravert
  • Geeft blijk van een positieve werkhouding
  • Innovatief en creatief
  • Lost graag problemen op
  • Ontwikkelt relaties
  • Streeft perfectie na
 Emotional Intelligence
  • Emotioneel Zelfbewustzijn
  • Emotionele Zelfbeheersing
  • Empathie
Behavioral History
  • Vragenlijst verleden - Prestaties
  • Vragenlijst verleden - Duur van dienstverband
 

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:Dutch
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:43-4051.00
O*Net Description:Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Simulation Context:Customer Service with Emails
O*Net Context:Office and Administrative Support
Review O*Net Detail
Price:40 Credits ($40 USD)
Note:This test contains questions that are difficult to complete on small screens. A large screen device, such as a laptop, desktop, or tablet is recommended. Test-takers using small devices will be advised to optionally change to a larger screen device.
Alternate Titles for this Role: Account Adjuster, Account Manager, Account Representative, Adjustment Clerk, At Home Independent Call Center Agent, Automotive Service Advisor, Automotive Service Writer, Bill Adjuster, Call Center Representative, Claim Adjuster, Claim Agent, Claim Approver, Claim Clerk, Claim Processor, Claim Representative, Claim Taker, Claims Assistant, Claims Clerk, Claims Customer Service Representative, Clerical Adjudicator, Client Relations Specialist, Client Services Representative, Client Support Professional, Commercial Lines Account Manager, Compensation Adjuster, Complaint Adjuster, Complaint Clerk, Customer Advocate, Customer Care Representative (CCR), Customer Care Specialist, Customer Complaint Clerk, Customer Contact Specialist, Customer Relations Representative, Customer Service Agent, Customer Service Assistant, Customer Service Associate, Customer Service Clerk, Customer Service Consultant, Customer Service Coordinator, Customer Service Officer, Customer Service Representative (Customer Service Rep), Customer Service Specialist, Customer Support Executive, Customer Support Manager, Field Service Representative, Film Replacement Orderer, Gas Distribution and Emergency Clerk, Hub Associate, Inbound Customer Service Representative, Lineman Service or Work Dispatcher, Lost and Found Clerk, Member Services Representative, Membership Coordinator, Merchandise Complaint Adjuster, Passenger Relations Representative, Phone Representative, Policyholder Information Clerk, Product Support Specialist, Return Clerk, Return-to-Factory Clerk, Sales Facilitator, Service Advocate Contact, Service Writer, Telephone Service Adviser, Tire Adjuster, Trouble Clerk, Utilities Customer Service Representative, Utility Bill Complaints Investigator, Verifying Specialist, Warranty Administrator, Warranty Clerk, Warranty Manager
Related Jobs based on Skills & Abilities: Bill and Account Collectors, Interviewers, Except Eligibility and Loan, Receptionists and Information Clerks, Reservation and Transportation Ticket Agents and Travel Clerks, Hotel, Motel, and Resort Desk Clerks, Credit Checkers, New Accounts Clerks, Medical Records and Health Information Technicians, License Clerks, Cargo and Freight Agents, Switchboard Operators, Including Answering Service, Insurance Claims Clerks, Human Resources Assistants, Except Payroll and Timekeeping, Office Clerks, General, Secretaries and Administrative Assistants, Except Legal, Medical, and Executive, Retail Salespersons, Tellers


(HR Avatar Use Only) pid=1248, Sim

 
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Test Activities
  • Write a short essay.

"Amazing Service and Spot-On Testing"
"The value received far exceeds the price"
"Truly takes out the guess work"
"Hiring managers can easily understand the reports"
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