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Receptionist
Receptionist
Job-Specific Assessment
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This HR Avatar Pre-Employment test was specifically designed to assess Receptionist and similar roles. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The Receptionist test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations.

The specific attributes measured include:

Cognitive Ability
  • Attention to Detail
 Knowledge and Skills
  • Data Entry
Personality
  • Adaptable
  • Competitive
  • Corporate Citizenship
  • Develops Relationships
  • Enjoys Problem-Solving
  • Exhibits a Positive Work Attitude
  • Needs Structure
  • Seeks Perfection
 Emotional Intelligence
  • Emotional Self-Awareness
  • Emotional Self-Control
  • Empathy
Behavioral History
  • History Survey - Performance
  • History Survey - Tenure
 

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:US English
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:43-4171.00
O*Net Description:Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Simulation Context:Lower-Level Administrative
O*Net Context:Office and Administrative Support
Review O*Net Detail
Price:40 Credits ($40 USD)
Note:This test contains questions that are difficult to complete on small screens. A large screen device, such as a laptop, desktop, or tablet is recommended. Test-takers using small devices will be advised to optionally change to a larger screen device.
Alternate Titles for this Role: Appointment Clerk, Appointment Scheduler, Appointment Setter, Automobile Club Information Clerk, Call Center Agent, Call Center Operator, Call Center Representative, Call Taker, Clerk Specialist, Clinic Receptionist, Community Liaison, Credit Reporting Clerk, Customer Care Representative (CCR), Dental Receptionist, Emergency Room Clerk, Front Desk Clerk, Front Desk Officer, Front Desk Receptionist, Greeter, Guard Entrance Registrar, Hospital Receptionist, Hospitality Aide, In-File Operator, Information Assistant, Information Specialist, Land Leasing Examiner, Land Leasing Information Clerk, Legal Receptionist, Medical Office Receptionist, Medical Receptionist, Medical Scheduler, Member Service Representative, Merchandising Assistant, Office Assistant, Outpatient Clerk, Park Aide, Patient Registration Representative, Pay Station Attendant, People Greeter, Policyholder Information Clerk, Quoter, Receptionist, Receptionist Telephone Operator, Referral and Information Aide, Referral Coordinator, Register Clerk, Registrar, Registration Clerk, Research Clerk, Schedule Announcer, Scheduler, Senior Receptionist, Space Scheduler, Telephone Answerer, Telephone Appointment Clerk, Telephone Clerk, Telephone Information Clerk, Telephone Operator Receptionist, Telephone Quotation Clerk, Tourist Information Assistant, Unit Assistant, Utility Clerk
Related Jobs based on Skills & Abilities: Switchboard Operators, Including Answering Service, Office Clerks, General, Medical Records and Health Information Technicians, Medical Secretaries, License Clerks, Interviewers, Except Eligibility and Loan, Hotel, Motel, and Resort Desk Clerks, Customer Service Representatives, Insurance Claims Clerks, Bill and Account Collectors, Tellers, Retail Salespersons, Insurance Policy Processing Clerks, Human Resources Assistants, Except Payroll and Timekeeping, Billing, Cost, and Rate Clerks


(HR Avatar Use Only) pid=126, Sim

 
Members:  Log On  to administer this test.
Test Activities
  • Read and review a letter to ensure it is ready to be sent.
  • Keep track and remind employees of maintenance schedules.
  • Accurately communicate new and changed rules to employees.
  • Register an employee for a legal program.

"Amazing Service and Spot-On Testing"
"The value received far exceeds the price"
"Truly takes out the guess work"
"Hiring managers can easily understand the reports"
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