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Receptionist
Receptionist
Job-Specific Whole-Person Assessment
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Receptionist

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

Top activities and tasks for this job:
  • Interacting With Computers - use computers to enter, access or retrieve data
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Performing Administrative Activities - maintain records, reports, or files
  • Performing for or Working Directly with the Public - collect payment
  • Schedule appointments and maintain and update appointment calendars.
  • Getting Information - examine files or documents to obtain information
  • Hear and resolve complaints from customers or the public.

About the test

The HR Avatar Receptionist Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The Receptionist test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations.

The specific attributes measured include:

Cognitive Ability
  • Attention to Detail
  Knowledge and Skills
  • Data Entry
Personality
  • Adaptable
  • Competitive
  • Corporate Citizenship
  • Develops Relationships
  • Enjoys Problem-Solving
  • Exhibits a Positive Work Attitude
  • Needs Structure
  • Seeks Perfection
  Emotional Intelligence
  • Emotional Self-Awareness
  • Emotional Self-Control
  • Empathy
Behavioral History
  • History Survey - Performance
  • History Survey - Tenure
 

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:English (US)
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:43-4171.00
Simulation Context:Lower-Level Administrative
O*Net Context:Office and Administrative Support
Price:40 Credits ($40 USD)
Note:This test contains questions that are difficult to complete on small screens. A large screen device, such as a laptop, desktop, or tablet is recommended. Test-takers using small devices will be advised to optionally change to a larger screen device.
More information about this Job
Annual US Wages (2016)
Bottom 10%:
$19,530 or less
Bottom 25%:
$22,700 or less
Median:
$27,920 (Average)
Top 25%:
$34,280 or more
Top 10%:
$40,380 or more

Hourly US Wages (2016)
Bottom 10%:
$9.39 or less
Bottom 25%:
$10.91 or less
Median:
$13.42 (Average)
Top 25%:
$16.48 or more
Top 10%:
$19.41 or more

US Employment Statistics
2014:
1,028,600
2024 (projected):
1,126,300
Annual U.S. Job Openings:37,500

Top Knowledge Requirements
  • Clerical
  • Customer and Personal Service
  • English Language
  • Computers and Electronics
  • Administration and Management
  • Public Safety and Security
  • Telecommunications
  • Communications and Media
Top Skills
  • Active Listening
  • Speaking
  • Service Orientation
  • Critical Thinking
  • Reading Comprehension
  • Writing
  • Coordination
  • Social Perceptiveness
Top Abilities
  • Oral Comprehension
  • Speech Recognition
  • Oral Expression
  • Speech Clarity
  • Written Comprehension
  • Written Expression
  • Near Vision
  • Selective Attention
Education Requirements
No High School Diploma:
7%
High School Diploma:
67%
Some College:
7%
Associate's Degree (2 yr):
15%
Bachelor's Degree:
3%
This graphic shows the percentage of people in this role who have their highest education in each category.
Related Work Experience Requirements
None:
17%
Less than 1 Month:
7%
1 - 3 Months:
2%
3 - 6 Months:
11%
6 Months - 1 Year:
23%
1 - 2 Years:
24%
2 - 4 Years:
15%
This graphic shows the percentage of people in this role whose related work experience before they entered this position falls into each category.

Alternate Titles for this Role: Appointment Clerk, Appointment Scheduler, Appointment Setter, Automobile Club Information Clerk, Call Center Agent, Call Center Operator, Call Center Representative, Call Taker, Clerk Specialist, Clinic Receptionist, Community Liaison, Credit Reporting Clerk, Customer Care Representative (CCR), Dental Receptionist, Emergency Room Clerk, Front Desk Clerk, Front Desk Officer, Front Desk Receptionist, Greeter, Guard Entrance Registrar, Hospital Receptionist, Hospitality Aide, In-File Operator, Information Assistant, Information Specialist, Land Leasing Examiner, Land Leasing Information Clerk, Legal Receptionist, Medical Office Receptionist, Medical Receptionist, Medical Scheduler, Member Service Representative, Merchandising Assistant, Office Assistant, Outpatient Clerk, Park Aide, Patient Registration Representative, Pay Station Attendant, People Greeter, Policyholder Information Clerk, Quoter, Receptionist, Receptionist Telephone Operator, Referral and Information Aide, Referral Coordinator, Register Clerk, Registrar, Registration Clerk, Research Clerk, Schedule Announcer, Scheduler, Senior Receptionist, Space Scheduler, Telephone Answerer, Telephone Appointment Clerk, Telephone Clerk, Telephone Information Clerk, Telephone Operator Receptionist, Telephone Quotation Clerk, Tourist Information Assistant, Unit Assistant, Utility Clerk

Related Jobs based on Skills & Abilities: Switchboard Operators, Including Answering Service, Office Clerks, General, Medical Records and Health Information Technicians, Medical Secretaries, License Clerks, Interviewers, Except Eligibility and Loan, Hotel, Motel, and Resort Desk Clerks, Customer Service Representatives, Insurance Claims Clerks, Bill and Account Collectors, Tellers, Retail Salespersons, Insurance Policy Processing Clerks, Human Resources Assistants, Except Payroll and Timekeeping, Billing, Cost, and Rate Clerks


(HR Avatar Use Only) pid=126, Sim

 
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Read the Reviews
"Amazing Service and Spot-On Testing"
"The value received far exceeds the price"
"Truly takes out the guess work"
"Hiring managers can easily understand the reports"

Activities performed during the Test
  • Read and review a letter to ensure it is ready to be sent.
  • Keep track and remind employees of maintenance schedules.
  • Accurately communicate new and changed rules to employees.
  • Register an employee for a legal program.
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