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Cognitive Workplace Simulation - Customer Service Representative with Calls
Cognitive Workplace Simulation - Customer Service Representative with Calls
Cognitive Assessment
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About the test

Cognitive Workplace Simulation - Customer Service Representative with Calls

This test includes a work simulation set in a Customer Service with Email and Calls context.


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Activities performed during the Test
  • Verify customer information.
  • Calculate a customer's usage requirements.
  • Determine a customer's eligibility for a discount.
  • Accurately convey a product change to customers.
  • Objectively interpret a series of customer complaints.
  • Respond appropriately to customer calls.
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