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Host / Hostess - Restaurant
Host / Hostess - Restaurant
Job-Specific Whole-Person Assessment

Host / Hostess - Restaurant

Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service.

Top activities and tasks for this job:
  • Greet guests and seat them at tables or in waiting areas.
  • Provide guests with menus.
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
  • Answer telephone calls and respond to inquiries or transfer calls.
  • Take and prepare to-go orders.
  • Operate cash registers to accept payments for food and beverages.
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.

About the test

The HR Avatar Host / Hostess - Restaurant Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The Host / Hostess - Restaurant test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations.

The specific attributes measured include:

Cognitive Ability
  • Analytical Thinking
  • Attention to Detail
  Knowledge and Skills
  • Hospitality Concepts
  • Adaptable
  • Competitive
  • Corporate Citizenship
  • Develops Relationships
  • Enjoys Problem-Solving
  • Exhibits a Positive Work Attitude
  • Needs Structure
  • Seeks Perfection
  Emotional Intelligence
  • Emotional Self-Awareness
  • Emotional Self-Control
  • Empathy
Behavioral History
  • History Survey - Performance
  • History Survey - Tenure

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:English (US)
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:35-9031.00
Simulation Context:Restaurant (Waiter/Waitress)
O*Net Context:Food Preparation and Serving Related
Price:40 Credits ($40 USD)
More information about this Job
Annual US Wages (2016)
Bottom 10%:
$16,990 or less
Bottom 25%:
$18,280 or less
$19,980 (Average)
Top 25%:
$23,470 or more
Top 10%:
$28,620 or more

Hourly US Wages (2016)
Bottom 10%:
$8.17 or less
Bottom 25%:
$8.79 or less
$9.60 (Average)
Top 25%:
$11.28 or more
Top 10%:
$13.76 or more

US Employment Statistics
2024 (projected):
Annual U.S. Job Openings:28,380

Top Knowledge Requirements
  • Customer and Personal Service
  • English Language
  • Sales and Marketing
  • Mathematics
  • Education and Training
  • Food Production
Top Skills
  • Active Listening
  • Speaking
  • Service Orientation
  • Social Perceptiveness
  • Persuasion
  • Coordination
  • Negotiation
  • Reading Comprehension
Top Abilities
  • Oral Expression
  • Oral Comprehension
  • Speech Recognition
  • Speech Clarity
  • Near Vision
  • Problem Sensitivity
  • Deductive Reasoning
  • Selective Attention
Education Requirements
No High School Diploma:
High School Diploma:
Some College:
This graphic shows the percentage of people in this role who have their highest education in each category.
Related Work Experience Requirements
Less than 1 Month:
1 - 3 Months:
3 - 6 Months:
6 Months - 1 Year:
1 - 2 Years:
This graphic shows the percentage of people in this role whose related work experience before they entered this position falls into each category.

Alternate Titles for this Role: Bar Host, Bar Host/Hostess, Bar Hostess, Bartender, Cashier, Dining Room Host, Dining Room Host/Hostess, Dining Room Hostess, Dining Room Supervisor, Fountain Worker, Greeter, Hospitality Coordinator, Host, Host Coordinator, Hostess, Maitre D', Parlor Chaperone, Party Host/Hostess, Server, Tearoom Host, Tearoom Host/Hostess, Tearoom Hostess

Related Jobs based on Skills & Abilities: Waiters and Waitresses, Cashiers, Counter Attendants, Cafeteria, Food Concession, and Coffee Shop, Ushers, Lobby Attendants, and Ticket Takers, Cooks, Fast Food, Stock Clerks, Sales Floor, Combined Food Preparation and Serving Workers, Including Fast Food, Dining Room and Cafeteria Attendants and Bartender Helpers, Food Servers, Nonrestaurant, Locker Room, Coatroom, and Dressing Room Attendants, Counter and Rental Clerks, Retail Salespersons, Parts Salespersons, Hotel, Motel, and Resort Desk Clerks, Receptionists and Information Clerks

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Read the Reviews
"Amazing Service and Spot-On Testing"
"The value received far exceeds the price"
"Truly takes out the guess work"
"Hiring managers can easily understand the reports"

Activities performed during the Test
  • Be able to accurately answer customer questions about current deals.
  • Calculate customer discounts.
  • Handle a customer concern.
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