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Clerk - Order Processing
Clerk - Order Processing
Job-Specific Whole-Person Assessment

Clerk - Order Processing

Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

Top activities and tasks for this job:
  • Communicating with Supervisors, Peers, or Subordinates
  • Verify customer and order information for correctness, checking it against previously obtained information as necessary.
  • Receive and respond to customer complaints.
  • Getting Information - obtain information from individuals
  • Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
  • Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
  • Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
  • Interacting With Computers - use computers to enter, access or retrieve data

About the test

The HR Avatar Clerk - Order Processing Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The Clerk - Order Processing test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations.

The specific attributes measured include:

Cognitive Ability
  • Attention to Detail
  Knowledge and Skills
  • Data Entry
  • Typing Speed & Accuracy
  • Adaptable
  • Competitive
  • Corporate Citizenship
  • Develops Relationships
  • Enjoys Problem-Solving
  • Exhibits a Positive Work Attitude
  • Needs Structure
  • Seeks Perfection
  Behavioral History
  • History Survey - Performance
  • History Survey - Tenure

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:English (US)
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:43-4151.00
Simulation Context:Lower-Level Administrative
O*Net Context:Office and Administrative Support
Price:40 Credits ($40 USD)
Note:This test contains questions that are difficult to complete on small screens. A large screen device, such as a laptop, desktop, or tablet is recommended. Test-takers using small devices will be advised to optionally change to a larger screen device.
More information about this Job
Annual US Wages (2016)
Bottom 10%:
$20,820 or less
Bottom 25%:
$25,960 or less
$33,370 (Average)
Top 25%:
$42,010 or more
Top 10%:
$52,130 or more

Hourly US Wages (2016)
Bottom 10%:
$10.01 or less
Bottom 25%:
$12.48 or less
$16.04 (Average)
Top 25%:
$20.20 or more
Top 10%:
$25.06 or more

US Employment Statistics
2024 (projected):
Annual U.S. Job Openings:5,310

Top Knowledge Requirements
  • Customer and Personal Service
  • Clerical
  • English Language
  • Computers and Electronics
  • Sales and Marketing
  • Telecommunications
  • Production and Processing
  • Economics and Accounting
Top Skills
  • Active Listening
  • Reading Comprehension
  • Speaking
  • Service Orientation
  • Social Perceptiveness
  • Persuasion
  • Coordination
  • Monitoring
Top Abilities
  • Oral Comprehension
  • Near Vision
  • Speech Clarity
  • Oral Expression
  • Written Comprehension
  • Speech Recognition
  • Problem Sensitivity
  • Written Expression
Education Requirements
High School Diploma:
Post-Secondary Certificate:
Some College:
Associate's Degree (2 yr):
Bachelor's Degree:
This graphic shows the percentage of people in this role who have their highest education in each category.
Related Work Experience Requirements
6 Months - 1 Year:
1 - 2 Years:
2 - 4 Years:
4 - 6 Years:
This graphic shows the percentage of people in this role whose related work experience before they entered this position falls into each category.

Alternate Titles for this Role: Ad Taker, Advertising Clerk, Advertising Space Clerk, Auto Locator, Back Order Clerk, Blood Bank Credit Clerk, Blood Bank Order Control Clerk, Catalogue Clerk, Classified Ad Clerk, Classified Ad Taker, Clerical Order Filler, Clerk, Compliance Clerk, Contact Clerk, Contact Worker, Customer Care Representative (CCR), Electrotype Servicer, Film Rental Clerk, Food and Beverage Order Clerk, Gas Distribution and Emergency Clerk, Hub Associate, Mail Order Clerk, Materials Specialist, Merchandise Processor, New Order Clerk, Order Administrator, Order Analyst, Order Booker, Order Caller, Order Clerk, Order Desk Clerk, Order Editor, Order Entry Administrator, Order Entry Clerk, Order Entry Representative, Order Entry Specialist, Order Make Up Clerk, Order Processing Clerk, Order Processor, Order Taker, Order Tracer, Receiver, Receiver Dispatcher, Reordering Clerk, Routing Clerk, Sales Assistant, Service Order Clerk, Shipping Coordinator, Subscription Clerk, Telephone Ad Taker, Telephone Order Clerk, Want Ad Clerk, Want Ad Receiver, Warehouse Clerk

Related Jobs based on Skills & Abilities: Parts Salespersons, Weighers, Measurers, Checkers, and Samplers, Recordkeeping, Receptionists and Information Clerks, Hotel, Motel, and Resort Desk Clerks, Tellers, Postal Service Clerks, Cargo and Freight Agents, Switchboard Operators, Including Answering Service, Production, Planning, and Expediting Clerks, Office Clerks, General, Dispatchers, Except Police, Fire, and Ambulance, Bill and Account Collectors, Insurance Policy Processing Clerks, Billing, Cost, and Rate Clerks, Gaming Cage Workers, Interviewers, Except Eligibility and Loan, Travel Agents

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"Amazing Service and Spot-On Testing"
"The value received far exceeds the price"
"Truly takes out the guess work"
"Hiring managers can easily understand the reports"

Activities performed during the Test
  • Identify grammatical or spelling errors in a document.
  • Resolve problems in expense reports.
  • Note problem areas in travel authorization requests.
  • Make new maintenance schedule known.
  • Enter employee information to register for an event.
  • Type passages in a form quickly and accurately.
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