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Clerk - Order Processing
Clerk - Order Processing
Job-Specific Whole-Person Assessment
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Clerk - Order Processing

Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

Top activities and tasks for this job:
  • Communicating with Supervisors, Peers, or Subordinates
  • Verify customer and order information for correctness, checking it against previously obtained information as necessary.
  • Receive and respond to customer complaints.
  • Getting Information - obtain information from individuals
  • Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
  • Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
  • Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
  • Interacting With Computers - use computers to enter, access or retrieve data

About the test

The HR Avatar Clerk - Order Processing Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The Clerk - Order Processing test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations.

The specific attributes measured include:

Cognitive Ability
  • Attention to Detail
  Knowledge and Skills
  • Data Entry
  • Typing Speed & Accuracy
Personality
  • Adaptable
  • Competitive
  • Corporate Citizenship
  • Develops Relationships
  • Enjoys Problem-Solving
  • Exhibits a Positive Work Attitude
  • Needs Structure
  • Seeks Perfection
  Behavioral History
  • History Survey - Performance
  • History Survey - Tenure

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:English (US)
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:43-4151.00
Simulation Context:Lower-Level Administrative
O*Net Context:Office and Administrative Support
Price:40 Credits (Add 5 Credits for Online Proctoring if Used)
Note:This test contains questions that are difficult to complete on small screens. A large screen device, such as a laptop, desktop, or tablet is recommended. Test-takers using small devices will be advised to optionally change to a larger screen device.
More information about this Job
Annual US Wages (2017)
Bottom 10%:
$21,430 or less
Bottom 25%:
$26,180 or less
Median:
$33,510 (Average)
Top 25%:
$42,370 or more
Top 10%:
$52,540 or more

Hourly US Wages (2017)
Bottom 10%:
$10.30 or less
Bottom 25%:
$12.59 or less
Median:
$16.11 (Average)
Top 25%:
$20.37 or more
Top 10%:
$25.26 or more

US Employment Statistics
2016:
179,000
2026 (projected):
175,300
Annual U.S. Job Openings:19,400

Top Knowledge Requirements
  • Customer and Personal Service
  • Clerical
  • English Language
  • Computers and Electronics
  • Sales and Marketing
  • Telecommunications
  • Production and Processing
  • Economics and Accounting
Top Skills
  • Active Listening
  • Speaking
  • Reading Comprehension
  • Service Orientation
  • Social Perceptiveness
  • Persuasion
  • Coordination
  • Monitoring
Top Abilities
  • Written Comprehension
  • Speech Clarity
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Speech Recognition
  • Problem Sensitivity
  • Written Expression
Education Requirements
High School Diploma:
48%
Post-Secondary Certificate:
8%
Some College:
24%
Associate's Degree (2 yr):
16%
Bachelor's Degree:
3%
This graphic shows the percentage of people in this role who have their highest education in each category.
Related Work Experience Requirements
None:
2%
6 Months - 1 Year:
26%
1 - 2 Years:
45%
2 - 4 Years:
18%
4 - 6 Years:
4%
This graphic shows the percentage of people in this role whose related work experience before they entered this position falls into each category.


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"Amazing Service and Spot-On Testing"
"The value received far exceeds the price"
"Truly takes out the guess work"
"Hiring managers can easily understand the reports"

Activities performed during the Test
  • Identify grammatical or spelling errors in a document.
  • Resolve problems in expense reports.
  • Note problem areas in travel authorization requests.
  • Make new maintenance schedule known.
  • Enter employee information to register for an event.
  • Type passages in a form quickly and accurately.
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