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Clerk - Information and Record Clerks
Clerk - Information and Record Clerks
Job-Specific Whole-Person Assessment
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Clerk - Information and Record Clerks

All information and record clerks not listed separately.

Top activities and tasks for this job:
  • Interacting With Computers - use computers to enter, access or retrieve data
  • Examine passenger documentation to determine destinations and to assign boarding passes.
  • Trace lost, delayed, or misdirected baggage for customers.
  • Check baggage and cargo and direct passengers to designated locations for loading.
  • Provide boarding or disembarking assistance to passengers needing special assistance.
  • Performing for or Working Directly with the Public - collect payment
  • Getting Information - read maps
  • Confer with customers to determine their service requirements and travel preferences.

About the test

The HR Avatar Clerk - Information and Record Clerks Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The Clerk - Information and Record Clerks test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations.

The specific attributes measured include:

Cognitive Ability
  • Attention to Detail
  Knowledge and Skills
  • Data Entry
  • Typing Speed & Accuracy
Personality
  • Adaptable
  • Competitive
  • Corporate Citizenship
  • Develops Relationships
  • Enjoys Problem-Solving
  • Exhibits a Positive Work Attitude
  • Needs Structure
  • Seeks Perfection
  Behavioral History
  • History Survey - Performance
  • History Survey - Tenure

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:English (US)
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:43-4199.00
Simulation Context:Lower-Level Administrative
O*Net Context:Office and Administrative Support
Price:40 Credits ($40 USD)
Note:This test contains questions that are difficult to complete on small screens. A large screen device, such as a laptop, desktop, or tablet is recommended. Test-takers using small devices will be advised to optionally change to a larger screen device.
More information about this Job
Annual US Wages (2016)
Bottom 10%:
$24,830 or less
Bottom 25%:
$30,760 or less
Median:
$39,260 (Average)
Top 25%:
$48,040 or more
Top 10%:
$56,650 or more

Hourly US Wages (2016)
Bottom 10%:
$11.94 or less
Bottom 25%:
$14.79 or less
Median:
$18.87 (Average)
Top 25%:
$23.10 or more
Top 10%:
$27.24 or more

US Employment Statistics
2014:
188,500
2024 (projected):
193,000
Annual U.S. Job Openings:5,300

Top Knowledge Requirements
  • Customer and Personal Service
  • English Language
  • Computers and Electronics
  • Public Safety and Security
  • Transportation
  • Geography
  • Psychology
  • Foreign Language
Top Skills
  • Active Listening
  • Service Orientation
  • Speaking
  • Social Perceptiveness
  • Reading Comprehension
  • Critical Thinking
  • Persuasion
  • Writing
Top Abilities
  • Oral Expression
  • Oral Comprehension
  • Speech Recognition
  • Speech Clarity
  • Written Comprehension
  • Information Ordering
  • Near Vision
  • Written Expression
Education Requirements
No High School Diploma:
9%
High School Diploma:
75%
Some College:
12%
Associate's Degree (2 yr):
2%
This graphic shows the percentage of people in this role who have their highest education in each category.
Related Work Experience Requirements
None:
58%
6 Months - 1 Year:
17%
1 - 2 Years:
7%
2 - 4 Years:
17%
This graphic shows the percentage of people in this role whose related work experience before they entered this position falls into each category.

Alternate Titles for this Role: Airline Reservation Agent, Airline Reservationist, Airline Station Agent, Airline Ticket Agent, Airport Sales Agent, Auto Club Travel Counselor, Automobile Club Information Clerk, Automobile Travel Club Counselor, Baggage Agent, Baggage Clerk, Cabin Agent, Commercial Agent, Customer Service Agent, Departure Clerk, Depot Agent, Fleet Service Clerk, Flight Agent, Flight Service Agent, Gate Agent, General Passenger Agent, Hotel Reservation Agent, Hotel Reservationist, Interchange Agent, Passenger Agent, Passenger Booking Clerk, Passenger Rate Clerk, Passenger Solicitor, Railroad Passenger Agent, Reservation Agent, Reservation Clerk, Reservation Sales Agent, Reservationist, Reservations Agent, Reservations and Ticketing Agent, Road Advisor, Road Consultant, Space Control Agent, Space Controller, Station Agent, Steamship Agent, Ticket Agent, Ticket Clerk, Ticket Dispatcher, Ticket Seller, Ticketing Clerk, Tour Coordinator, Tour Counselor, Tour Sales Representative, Tourist Agent, Tourist Information Assistant, Train Clerk, Train Reservation Clerk, Transportation Agent, Transportation Clerk, Travel Clerk

Related Jobs based on Skills & Abilities: Customer Service Representatives, Interviewers, Except Eligibility and Loan, Hotel, Motel, and Resort Desk Clerks, Bill and Account Collectors, Concierges, New Accounts Clerks, Cargo and Freight Agents, Dispatchers, Except Police, Fire, and Ambulance, Receptionists and Information Clerks, Tellers, Demonstrators and Product Promoters, Counter and Rental Clerks, Parts Salespersons, Cashiers, Retail Salespersons, Travel Agents, Switchboard Operators, Including Answering Service


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Read the Reviews
"Amazing Service and Spot-On Testing"
"The value received far exceeds the price"
"Truly takes out the guess work"
"Hiring managers can easily understand the reports"

Activities performed during the Test
  • Proofread a document for grammatical errors.
  • Resolve problems with conflicting information in company reports.
  • Compare funding requests to company policies and guidelines.
  • Communicate maintenance schedules to employees.
  • Register an employee for an event.
  • Accurately and quickly enter information in a form.
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