Uji Kompetensi Standar Layanan Pelanggan (English: Customer Service Representative (with Email and Calls) (Indonesian))

Job-Specific Whole-Person Assessment (Test)

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A Short Version of this test is available.   What's the Difference?

Candidates typically need about 45 minutes to complete our full-length job-specific assessments. Our short versions take less than half that time. Like our standard assessments, these tests are based on the U.S. Government Occupational Information Network (O*Net). They do not contain the animated simulation module, however, though they still provide valuable information about all critical performance-related dimensions. Additionally, the short versions optionally include 1-2 virtual video interview questions! Click below for more information:

Uji Kompetensi Standar Layanan Pelanggan (Dipersingkat)
About the test (Full Version)

The HR Avatar Uji Kompetensi Standar Layanan Pelanggan Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The Uji Kompetensi Standar Layanan Pelanggan test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations. This test also contains an automatically-scored essay component. Writing is a key skill for many jobs and also demonstrates the ability to generate, organize, and communicate relevant ideas effectively.

The specific attributes measured include:

Cognitive Ability
  • Berpikir analitis dan menaruh perhatian pada detail
  Knowledge and Skills
  • Dasar-dasar Pelayanan Pelanggan
  • Penulisan
Personality
  • Integritas
  • Kemampuan beradaptasi
  • Dorongan
  • Kerja tim
  Emotional Intelligence
  • Kemampuan  Berbagi  serta Penguasaan Diri
Behavioral History
  • Survei Sejarah - Kinerja
  • Survei Sejarah - Masa Jabatan
 

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:Bahasa (ID)
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:43-4051.00
Simulation Context:Customer Service with Email
O*Net Context:Office and Administrative Support

(HR Avatar Use Only) pid=3411, Sim

 
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