Customer Service Representative (Remote) (Short plus Video Interview) (UK)

Job-Specific Whole-Person Assessment (Test)

About the test (Short Version)

The HR Avatar Customer Service Representative (Remote) (Short plus Video Interview) (UK) Pre-Employment Assessment provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The assessment begins with a small number of virtual video interview questions that are highly correlated with job performance. You can view the videos in the results, which is often very helpful in sifting candidates.

This test also contains an automatically-scored essay component. Writing is a key skill for many jobs and also demonstrates the ability to generate, organize, and communicate relevant ideas effectively.

The specific attributes measured include:

Video Interview Responses
  • Interview Questions
  Cognitive Ability
  • Analytical Thinking_suppcs
  • Attention to Detail_suppcs
Knowledge and Skills
  • Customer Service Fundamentals
  • Writing
  • Written Interview Questions
  • Adaptability
  • Drive
  • Integrity
  • Teamwork
Emotional Intelligence
  • Empathy and Emotional Self-Control
  Behavioral History
  • History Survey - Performance
  • History Survey - Tenure

Following completion, the test produces a Test Results and Interview Guide report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net) for jobs related to the job context being utilized. O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Test Results and Interview Guide also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:English (UK)
Time to Complete:20 Minutes (Approximately)
Language: English (UK)
Approximate Duration: 01:48:35.000
Simulation Context: Office and Administrative Support

(HR Avatar Use Only) pid=3645, Sim

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