Customer Service Fundamentals

Skills/Knowledge Assessment (Test)

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The Customer Service Fundamentals skills test is a fast, easy way to confirm whether a candidate has a basic understanding of core customer service principles. The test asks questions from a bank of questions for testing security purposes. HR Avatar periodically adds new questions to this bank to prevent cheating and to stay current with developments in the practice of providing world-class customer service.

This test is fully mobile ready and operates on most modern mobile devices.

Topics in the field of professional customer service that are covered within the test include:

  • Service Orientation
  • Time
  • Quality
  • Customer Orientation
  • Quality Metrics

Note that while the Customer Service Fundamentals skills assessment is a useful and efficient instrument for confirming a base level of skill or knowledge about this important topic, it is not intended to pinpoint the exact level of candidate or skill. We recommend that skills tests, like this one, be used in parallel with other measurements, such as cognitive ability, job fit, and behavioral history. Each different type of test provides a valuable piece of information you can use when evaluating potential job performance.

Language:US English
Time to Complete:6 Minutes (Approximately)
Specifications:Desktop, Laptop, Tablet, Mobile (any device with an internet browser)

(HR Avatar Use Only) pid=5224, CTB Direct Test

 
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