The Drafting Customer Service Email Responses skills test is a fast, easy way to evaluate a candidate's ability to quickly draft friendly, concise, and accurate email messages for your customers or co-workers. Each candidate is exposed to several situations and then asked to draft a short email response. The written responses are included in the score reports and also scored for spelling, grammar, and style.

This full version contains four exercises. Additionally, each scenario is written to convey a customer service context.

This test is fully mobile ready and operates on most modern mobile devices.

Note that while this skills assessment is a useful and efficient instrument for confirming a base level of skill or knowledge about this important topic, it is not intended to pinpoint the exact level of candidate or skill. We recommend that skills tests, like this one, be used in parallel with other measurements, such as cognitive ability, job fit, and behavioral history. Each different type of test provides a valuable piece of information you can use when evaluating potential job performance.