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Call Center - Telephone Skills
Call Center - Telephone Skills
Skills/Knowledge Assessment
About the test

Call Center - Telephone Skills

The Call Center - Telephone Skills test is a skills and knowledge evaluation.

Examinees answer questions on topics such as holding and forwarding calls, taking and leaving messages, telephone etiquette as well as telephone terminology.

The test contains approximately 21 questions and takes an average of 10 minutes to complete.

Skills Category: Call Center
Language: English (US)
Questions: 21
Mobile Ready: Yes
Approximate Duration: 10 Minutes
Credits: 20

Note that this test qualifies for our special skills test bundle offer. When you combine this test in a test battery with any of our job-specific tests or cognitive simulations, you get this test for 50% off the listed price or number of credits. The reduction is made automatically when the test is being taken. Please feel free to Contact Us for additional information about this valuable offer.

Please note that this assessment is provided by an HR Avatar partner and is not eligible for HR Avatar Unlimited Subscriptions. If you do not have an unlimited subscription, you can administer this assessment just like any other test. However, if you do have an unlimited subscription, you will need to purchase credits in order to administer this assessment. Alternatively, if you would like to have access to this test as part of your unlimited subscription, please contact us.

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