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Call Center Customer Service Simulation
Call Center Customer Service Simulation
Skills/Knowledge Assessment
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The Call Center Customer Service Simulation test is a skills and knowledge evaluation.

This multimedia assessment measures key customer service competencies in a simulated call center scenario. Test takers must decide how to effectively respond to callers while dealing with distractions and generating the best outcome across a variety of scenarios. Test measures customer service, rules adherence, multitasking, keyboarding and call management.

The test contains approximately 50 questions and takes an average of 0 minutes to complete.

Skills Category: Call Center
Language: US English
Mobile Ready: No
Credits: 40

Note that this test qualifies for our special skills test bundle offer. When you combine this test in a test battery with any of our job-specific tests or cognitive simulations, you get this test for 50% off the listed price or number of credits. The reduction is made automatically when the test is being taken. Please feel free to Contact Us for additional information about this valuable offer.


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