Travel Agent

Job-Specific Whole-Person Assessment (Test)

A Short Version of this test is available.   What's the Difference?

Candidates typically need about 45 minutes to complete our full-length job-specific assessments. Our short versions take less than half that time. Like our standard assessments, these tests are based on the U.S. Government Occupational Information Network (O*Net). They do not contain the animated simulation module, however, though they still provide valuable information about all critical performance-related dimensions. Additionally, the short versions optionally include 1-2 virtual video interview questions! Click below for more information:

Travel Agent (Short)

Travel Agent

Plan and sell transportation and accommodations for customers. Determine destination, modes of transportation, travel dates, costs, and accommodations required. May also describe, plan, and arrange itineraries and sell tour packages. May assist in resolving clients' travel problems.

Top activities and tasks for this job:
  • Interacting With Computers - use computers to enter, access or retrieve data
  • Collect payment for transportation and accommodations from customer.
  • Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.
  • Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
  • Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.
  • Getting Information - read travel rate schedule
  • Record and maintain information on clients, vendors, and travel packages.
  • Book transportation and hotel reservations, using computer or telephone.

About the test (Full Version)

The HR Avatar Travel Agent Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The Travel Agent test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations. This test also contains an automatically-scored essay component. Writing is a key skill for many jobs and also demonstrates the ability to generate, organize, and communicate relevant ideas effectively.

The specific attributes measured include:

Cognitive Ability
  • Analytical Thinking and Attention to Detail
  Knowledge and Skills
  • Fundamental Sales Concepts
  • Writing
  • Adaptability
  • Competitive Spirit
  • Drive
  • Integrity
  • Resilience
  • Sales Hunter Mindset
  • Teamwork
  Emotional Intelligence
  • Empathy and Emotional Self-Control
Behavioral History
  • History Survey - Performance
  • History Survey - Tenure

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:English (US)
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:41-3041.00
Simulation Context:Customer Service with Email and Calls
O*Net Context:Sales and Related
More information about this Job
Annual US Wages (2020)
Bottom 10%:
$25,230 or less
Bottom 25%:
$32,010 or less
$42,350 (Average)
Top 25%:
$56,520 or more
Top 10%:
$73,360 or more

Hourly US Wages (2020)
Bottom 10%:
$12.13 or less
Bottom 25%:
$15.39 or less
$20.36 (Average)
Top 25%:
$27.17 or more
Top 10%:
$35.27 or more

US Employment Statistics
2030 (projected):
Annual U.S. Job Openings:7,500

Top Knowledge Requirements
  • Customer and Personal Service
  • English Language
  • Sales and Marketing
  • Geography
  • Computers and Electronics
  • Clerical
  • Telecommunications
  • Transportation
Top Skills
  • Active Listening
  • Service Orientation
  • Speaking
  • Reading Comprehension
  • Social Perceptiveness
  • Persuasion
  • Judgment and Decision Making
  • Active Learning
Top Abilities
  • Speech Recognition
  • Oral Comprehension
  • Speech Clarity
  • Written Comprehension
  • Near Vision
  • Oral Expression
  • Problem Sensitivity
  • Information Ordering
Education Requirements
High School Diploma:
Post-Secondary Certificate:
Some College:
Associate's Degree (2 yr):
Bachelor's Degree:
This graphic shows the percentage of people in this role who have their highest education in each category.
Related Work Experience Requirements
Less than 1 Month:
3 - 6 Months:
6 Months - 1 Year:
1 - 2 Years:
2 - 4 Years:
8 - 10 Years:
This graphic shows the percentage of people in this role whose related work experience before they entered this position falls into each category.

Alternate Titles for this Role: Auto Travel Counselor, Beach Expert, Certified Travel Counselor, Corporate Travel Agent, Corporate Travel Consultant, Corporate Travel Counselor, Corporate Travel Expert, Destination Specialist, International Travel Consultant, Tour Agent, Tour Coordinator, Tour Counselor, Travel Agent, Travel Consultant, Travel Coordinator, Travel Counselor, Travel Professional, Travel Service Consultant

Related Jobs based on Skills & Abilities: Loan Officers, Customs Brokers, Executive Secretaries and Executive Administrative Assistants, Travel Guides, Advertising Sales Agents, Brokerage Clerks, Loan Interviewers and Clerks, Tax Examiners and Collectors, and Revenue Agents, Tax Preparers, Procurement Clerks, Cargo and Freight Agents, Bill and Account Collectors, Customer Service Representatives, Human Resources Assistants, Except Payroll and Timekeeping, Retail Salespersons, Receptionists and Information Clerks, Secretaries and Administrative Assistants, Except Legal, Medical, and Executive, Payroll and Timekeeping Clerks, Insurance Claims and Policy Processing Clerks

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Activities performed during the Test
  • Verify customer information.
  • Calculate a customer's usage requirements.
  • Determine a customer's eligibility for a discount.
  • Accurately convey a product change to customers.
  • Objectively interpret a series of customer complaints.
  • Respond appropriately to customer calls.

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