Clerk - Counter / Rental

Job-Specific Whole-Person Assessment (Test)

A Short Version of this test is available.   What's the Difference?

Candidates typically need about 45 minutes to complete our full-length job-specific assessments. Our short versions take less than half that time. Like our standard assessments, these tests are based on the U.S. Government Occupational Information Network (O*Net). They do not contain the animated simulation module, however, though they still provide valuable information about all critical performance-related dimensions. Additionally, the short versions optionally include 1-2 virtual video interview questions! Click below for more information:

Clerk - Counter / Rental (Short)

Clerk - Counter / Rental

Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute cost, and accept payment.

Top activities and tasks for this job:
  • Compute charges for merchandise or services and receive payments.
  • Performing for or Working Directly with the Public - demonstrate goods or services
  • Receive orders for services, such as rentals, repairs, dry cleaning, and storage.
  • Explain rental fees, policies, and procedures.
  • Provide information about rental items, such as availability, operation, or description.
  • Advise customers on use and care of merchandise.
  • Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.
  • Answer telephones to provide information and receive orders.

About the test (Full Version)

The HR Avatar Clerk - Counter / Rental Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The Clerk - Counter / Rental test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations.

The specific attributes measured include:

Cognitive Ability
  • Analytical Thinking and Attention to Detail
  Behavioral History
  • History Survey - Performance
  • History Survey - Tenure
  • Adaptability
  • Customer Service Mindset
  • Drive
  • Integrity
  • Resilience
  • Teamwork
  Emotional Intelligence
  • Empathy and Emotional Self-Control

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:English (US)
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:41-2021.00
Simulation Context:Customer Service Face-to-Face
O*Net Context:Sales and Related
More information about this Job
Annual US Wages (2020)
Bottom 10%:
$20,780 or less
Bottom 25%:
$25,540 or less
$30,870 (Average)
Top 25%:
$39,960 or more
Top 10%:
$53,550 or more

Hourly US Wages (2020)
Bottom 10%:
$9.99 or less
Bottom 25%:
$12.28 or less
$14.84 (Average)
Top 25%:
$19.21 or more
Top 10%:
$25.75 or more

US Employment Statistics
2030 (projected):
Annual U.S. Job Openings:46,800

Top Knowledge Requirements
  • Customer and Personal Service
  • English Language
  • Clerical
  • Sales and Marketing
  • Administration and Management
  • Mathematics
  • Transportation
  • Computers and Electronics
Top Skills
  • Active Listening
  • Service Orientation
  • Speaking
  • Reading Comprehension
  • Critical Thinking
  • Social Perceptiveness
  • Monitoring
  • Coordination
Top Abilities
  • Oral Comprehension
  • Oral Expression
  • Speech Clarity
  • Speech Recognition
  • Near Vision
  • Written Comprehension
  • Problem Sensitivity
  • Information Ordering
Education Requirements
High School Diploma:
Some College:
Associate's Degree (2 yr):
Bachelor's Degree:
This graphic shows the percentage of people in this role who have their highest education in each category.
Related Work Experience Requirements
Less than 1 Month:
1 - 3 Months:
3 - 6 Months:
6 Months - 1 Year:
1 - 2 Years:
2 - 4 Years:
This graphic shows the percentage of people in this role whose related work experience before they entered this position falls into each category.

Alternate Titles for this Role: Airplane Charter Clerk, Apartment Rental Clerk, Apparel Rental Clerk, Auto Rental Clerk, Automobile Rental Clerk, Baby Stroller Rental Clerk, Bicycle Rental Clerk, Boat Rental Clerk, Boats Renter, Car Rental Agent, Check Out Clerk, Clerk Cashier, Clock Repair Clerk, Counter Attendant, Counter Checker, Counter Clerk, Counter Helper, Counter Person, Counter Service Representative, Coupon Redemption Clerk, Curb Attendant, Desk Attendant, Desk Greeter, Dry Cleaners Counter Clerk, Dry Cleaning Attendant, Dry Cleaning Counter Clerk, Equipment Rental Clerk, Exchange Clerk, Food Sales Clerk, Fur Storage Clerk, Furniture Rental Consultant, Hospital Television Rental Clerk, Laundry Clerk, Laundry Counter Clerk, Laundry Pricing Clerk, Layaway Clerk, Leasing Consultant, Office Rental Clerk, Photo Booth Operator, Rental Agent, Rental Associate, Rental Boats Caretaker, Rental Clerk, Rental Coordinator, Rental Counter Clerk, Rental Representative, Rental Sales Representative, Rental Specialist, Rentals Assistant, Repair Clerk, Rug Measurer, Self Service Laundry Attendant, Service Establishment Attendant, Service Writer, Shoe Clerk, Skate Shop Attendant, Storage Facility Rental Clerk, Store Associate, Tool Rental Clerk, Trailer Rental Clerk, Vehicle Return Associate, Video Clerk, Video Rental Clerk, Watch Repair Clerk, Wheelchair Rental Clerk, Will Call Clerk, Will Call Order Clerk

Related Jobs based on Skills & Abilities: Cashiers, Retail Salespersons, Hotel, Motel, and Resort Desk Clerks, Fast Food and Counter Workers, Stockers and Order Fillers, Tellers, Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop, Amusement and Recreation Attendants, Cooks, Fast Food, Waiters and Waitresses, Gambling Change Persons and Booth Cashiers, Gambling and Sports Book Writers and Runners, Receptionists and Information Clerks, Reservation and Transportation Ticket Agents and Travel Clerks, Gambling Cage Workers, Food Servers, Nonrestaurant, Passenger Attendants, Pharmacy Aides, Bartenders

(HR Avatar Use Only) pid=5953, CTB Direct Test

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Activities performed during the Test
  • Respond to customer inquiries about a rewards program.
  • Calculate customer discounts.
  • Answer customer questions about purchasing options.
  • Resolve a customer concern.

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