Mail Carrier

Job-Specific Whole-Person Assessment (Test)

A Short Version of this test is available.   What's the Difference?

Candidates typically need about 45 minutes to complete our full-length job-specific assessments. Our short versions take less than half that time. Like our standard assessments, these tests are based on the U.S. Government Occupational Information Network (O*Net). They do not contain the animated simulation module, however, though they still provide valuable information about all critical performance-related dimensions. Additionally, the short versions optionally include 1-2 virtual video interview questions! Click below for more information:

Mail Carrier (Short)

Mail Carrier

Sort and deliver mail for the United States Postal Service (USPS). Deliver mail on established route by vehicle or on foot. Includes postal service mail carriers employed by USPS contractors.

Top activities and tasks for this job:
  • Scan labels on letters or parcels to confirm receipt.
  • Obtain signed receipts for registered, certified, and insured mail, collect associated charges, and complete any necessary paperwork.
  • Return to the post office with mail collected from homes, businesses, and public mailboxes.
  • Sort mail for delivery, arranging it in delivery sequence.
  • Deliver mail to residences and business establishments along specified routes by walking or driving, using a combination of satchels, carts, cars, and small trucks.
  • Meet schedules for the collection and return of mail.
  • Register, certify, and insure parcels and letters.
  • Sign for cash-on-delivery and registered mail before leaving the post office.

About the test (Full Version)

The HR Avatar Mail Carrier Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The Mail Carrier test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations.

The specific attributes measured include:

Cognitive Ability
  • Analytical Thinking and Attention to Detail
  Behavioral History
  • History Survey - Performance
  • History Survey - Tenure
  • Adaptability
  • Customer Service Mindset
  • Drive
  • Integrity
  • Resilience
  • Teamwork
  Emotional Intelligence
  • Empathy and Emotional Self-Control

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:English (US)
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:43-5052.00
Simulation Context:Customer Service Face-to-Face
O*Net Context:Office and Administrative Support
More information about this Job
Annual US Wages (2022)
Bottom 10%:
$39,640 or less
Bottom 25%:
$43,580 or less
$54,250 (Average)
Top 25%:
$71,340 or more
Top 10%:
$71,340 or more

Hourly US Wages (2022)
Bottom 10%:
$19.06 or less
Bottom 25%:
$20.95 or less
$26.08 (Average)
Top 25%:
$34.30 or more
Top 10%:
$34.30 or more

US Employment Statistics
2032 (projected):
Annual U.S. Job Openings:20,600

Top Knowledge Requirements
  • Customer and Personal Service
  • English Language
  • Public Safety and Security
  • Sales and Marketing
  • Transportation
  • Administration and Management
  • Production and Processing
  • Education and Training
Top Skills
  • Active Listening
  • Social Perceptiveness
  • Critical Thinking
  • Speaking
  • Time Management
  • Coordination
  • Reading Comprehension
  • Monitoring
Top Abilities
  • Near Vision
  • Information Ordering
  • Written Comprehension
  • Speech Clarity
  • Speech Recognition
  • Trunk Strength
  • Arm-Hand Steadiness
  • Category Flexibility
Education Requirements
No High School Diploma:
High School Diploma:
Some College:
This graphic shows the percentage of people in this role who have their highest education in each category.
Related Work Experience Requirements
Less than 1 Month:
1 - 3 Months:
3 - 6 Months:
This graphic shows the percentage of people in this role whose related work experience before they entered this position falls into each category.

Alternate Titles for this Role: Carrier, Carrier Associate, Carrier Driver, City Carrier, City Carrier Assistant (CCA), City Letter Carrier, City Mail Carrier, Clerk Carrier, Collector, Delivery and Mail Sorter, Delivery Route Carrier, Letter Carrier, Mail Carrier, Mail Carrier Technician, Mail Clerk, Mail Deliverer, Mail Messenger, Mail Rider, Mailman, Parcel Post Carrier, Postal Carrier, Postal Mail Carrier, Postman, Registered Route Associate, Route Carrier, Rural Carrier, Rural Carrier Associate (RCA), Rural Carrier Associate Professional (RCA Professional), Rural Letter Carrier, Rural Mail Carrier, Rural Route Carrier, Rural Route Mail Carrier, Special Delivery Mail Carrier, Special Delivery Messenger, USPS Letter Carrier (United States Postal Service Letter Carrier), USPS Mail Carrier (United States Postal Service Mail Carrier)

Related Jobs based on Skills & Abilities: Postal Service Clerks, Couriers and Messengers, Mail Clerks and Mail Machine Operators, Except Postal Service, Shipping, Receiving, and Inventory Clerks, Cargo and Freight Agents, Postal Service Mail Sorters, Processors, and Processing Machine Operators, Light Truck Drivers, Freight Forwarders, Postmasters and Mail Superintendents, Dispatchers, Except Police, Fire, and Ambulance, Switchboard Operators, Including Answering Service, Reservation and Transportation Ticket Agents and Travel Clerks, Driver/Sales Workers, Order Clerks, Baggage Porters and Bellhops, Counter and Rental Clerks, Stockers and Order Fillers, Customer Service Representatives, Transportation, Storage, and Distribution Managers, Office Clerks, General

(HR Avatar Use Only) pid=5954, CTB Direct Test

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Read the Reviews
"Amazing Service and Spot-On Testing"
"The value received far exceeds the price"
"Truly takes out the guess work"
"Hiring managers can easily understand the reports"

Activities performed during the Test
  • Respond to customer inquiries about a rewards program.
  • Calculate customer discounts.
  • Answer customer questions about purchasing options.
  • Resolve a customer concern.

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