Workplace Simulation - Face-to-Face Customer Service

The specific attributes measured include:

Cognitive pre-employment testing has been proven over time to be one of the most effective means of predicting job performance. For example, candidates with a high degree of cognitive ability are likely to complete most training programs successfully, and they can also learn new things quickly on the job.

Our cognitive employment assessments go one step further than similar tests sold by our competitors because they use animation to simulate real-world work scenarios and situations. The result is that candidates feel like they have been measured fairly, and they are far more engaged in the testing - and hence the hiring - experience.

This employment test simulates a face-to-face (in person) customer service context. Candidates explain a rewards program, respond to customer questions and concerns, and calculate a customer's total cost taking various discounts and programs into account. The test can be completed on any desktop, tablet, or mobile-device with an internet connection.