Workplace Simulation - Customer Service Representative with Calls

Animated Work Simulation

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About the test

Workplace Simulation - Customer Service Representative with Calls

The Workplace Simulation - Customer Service Representative with Calls assessment is designed to measure several critical competencies in a remote customer service center work context. Attention to Detail and Analytical Thinking are measured and reported in the final score report. A combined, overall score is also calculated.

Cognitive pre-employment testing has been proven over time to be one of the most effective means of predicting job performance. For example, candidates with a high degree of cognitive ability are likely to complete most training programs successfully, and they can also learn new things quickly on the job.

Our cognitive employment assessments go one step further than similar tests sold by our competitors, because they use animation to simulate real-world work scenarios and situations. The result is that candidates feel like they have been measured fairly, and they are far more engaged in the testing - and hence the hiring - experience.

This employment test simulates a generalized customer service center work context. Candidates must learn procedures and guidelines and place them into practice, and help colleagues with various problems. This version requires candidates to multitask between primary activities and a messages inbox. The test can be completed on any desktop, tablet, or mobile-device with an internet connection.

Language:US English
Time to Complete:15 Minutes (Approximately)
Specifications:Desktop, Laptop, Tablet, Mobile (any device with an internet browser)
Note:This test contains questions that are difficult to complete on small screens. A large screen device, such as a laptop, desktop, or tablet is recommended. Test-takers using small devices will be advised to change to a larger screen device.

(HR Avatar Use Only) pid=5969, CTB Direct Test

 
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Activities performed during the Test
  • Verify customer information.
  • Calculate a customer's usage requirements.
  • Determine a customer's eligibility for a discount.
  • Accurately convey a product change to customers.
  • Objectively interpret a series of customer complaints.
  • Respond appropriately to customer calls.

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