Dispatcher - General


A Short Version of this test is available.   What's the Difference?

Candidates typically need about 45 minutes to complete our full-length job-specific assessments. Our short versions take less than half that time. Like our standard assessments, these tests are based on the U.S. Government Occupational Information Network (O*Net). They do not contain the animated simulation module, however, though they still provide valuable information about all critical performance-related dimensions. Additionally, the short versions optionally include 1-2 virtual video interview questions! Click below for more information:

Dispatcher - General (Short)

Dispatcher - General

Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

Top activities and tasks for this job:
  • Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
  • Getting Information
  • Prepare daily work and run schedules.
  • Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
  • Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
  • Oversee all communications within specifically assigned territories.
  • Receive or prepare work orders.
  • Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.

About the test (Full Version)

The HR Avatar Dispatcher - General Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The Dispatcher - General test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations.

The specific attributes measured include:

Cognitive Ability
  • Analytical Thinking and Attention to Detail
  Behavioral History
  • History Survey - Performance
  • History Survey - Tenure
  • Adaptability
  • Drive
  • Integrity
  • Resilience
  • Teamwork
  Emotional Intelligence
  • Empathy and Emotional Self-Control

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:English (US)
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:43-5032.00
Simulation Context:Medium-Level General Business/Office
O*Net Context:Office and Administrative Support
More information about this Job
Annual US Wages (2023)
Bottom 10%:
$32,110 or less
Bottom 25%:
$37,800 or less
$46,860 (Average)
Top 25%:
$59,500 or more
Top 10%:
$75,840 or more

Hourly US Wages (2023)
Bottom 10%:
$15.44 or less
Bottom 25%:
$18.17 or less
$22.53 (Average)
Top 25%:
$28.60 or more
Top 10%:
$36.46 or more

US Employment Statistics
2032 (projected):
Annual U.S. Job Openings:19,700

Top Knowledge Requirements
  • Customer and Personal Service
  • Public Safety and Security
  • Administration and Management
  • Administrative
  • English Language
  • Transportation
  • Personnel and Human Resources
  • Computers and Electronics
Top Skills
  • Active Listening
  • Speaking
  • Coordination
  • Monitoring
  • Reading Comprehension
  • Time Management
  • Judgment and Decision Making
  • Complex Problem Solving
Top Abilities
  • Oral Comprehension
  • Oral Expression
  • Speech Clarity
  • Speech Recognition
  • Near Vision
  • Deductive Reasoning
  • Written Comprehension
  • Problem Sensitivity
Education Requirements
No High School Diploma:
High School Diploma:
Post-Secondary Certificate:
Some College:
Associate's Degree (2 yr):
Bachelor's Degree:
This graphic shows the percentage of people in this role who have their highest education in each category.
Related Work Experience Requirements
3 - 6 Months:
1 - 2 Years:
2 - 4 Years:
4 - 6 Years:
This graphic shows the percentage of people in this role whose related work experience before they entered this position falls into each category.

Alternate Titles for this Role: Aircraft Dispatcher, Airplane Dispatch Clerk, Auto Service Dispatcher (Automotive Service Dispatcher), Automobile Rental Dispatcher, Bus and Trolley Dispatcher, Bus Dispatcher, Bus Starter, Cab Starter, Cab Station Attendant, Car Dispatcher, Car Distributor, Car Starter, Car Supplier, Car Tracer, Charter Coordinator, City Dispatcher, Crew Dispatcher, Dinkey Dispatcher, Dispatch Clerk, Dispatcher (Dispatch), Drop Board Man, Drop Board Worker, Engine Dispatcher, Freight Dispatcher, Garbage Truck Dispatcher, Gas Dispatcher, Gas Load Dispatcher, Maintenance Dispatcher, Maintenance Scheduler, Maintenance Services Dispatcher, Mine Car Dispatcher, Mine Dispatcher, Motor Vehicle Dispatcher, Oil Dispatcher, Oil Well Services Dispatcher, Paratransit Dispatcher, Pullman Car Clerk, Radio Dispatcher, Radioactive Waste Disposal Dispatcher, Relay Dispatcher, Repair Service Dispatcher, Routing Clerk, School Bus Dispatcher, Security Dispatcher, Security Guards Dispatcher, Service Clerk, Service Dispatcher, Ship Pilot Dispatcher, Signal Operator, Signal Timer, Street Department Dispatcher, Streetcar Dispatcher, Streetcar Starter, System Dispatcher, Taxi Dispatcher, Taxicab Coordinator, Taxicab Dispatcher, Taxicab Starter, Tow Truck Dispatcher, Traffic Dispatcher, Train Dispatcher, Train Starter, Transportation Dispatcher, Trouble Dispatcher, Truck Dispatcher, Truck Rental Dispatcher, Tugboat Dispatcher, Water Service Dispatcher, Work Dispatcher, Work Order Sorting Clerk

Related Jobs based on Skills & Abilities: First-Line Supervisors of Material-Moving Machine and Vehicle Operators, Public Safety Telecommunicators, First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand, Railroad Conductors and Yardmasters, Aircraft Cargo Handling Supervisors, First-Line Supervisors of Mechanics, Installers, and Repairers, Power Distributors and Dispatchers, Production, Planning, and Expediting Clerks, Switchboard Operators, Including Answering Service, Transportation, Storage, and Distribution Managers, First-Line Supervisors of Office and Administrative Support Workers, Shipping, Receiving, and Inventory Clerks, Heavy and Tractor-Trailer Truck Drivers, Locomotive Engineers, Rail Yard Engineers, Dinkey Operators, and Hostlers, Postmasters and Mail Superintendents, Light Truck Drivers, Recycling Coordinators

(Internal Use) pid=6021, CTB Direct Test

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