About the test
The Receptionist Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history.
Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's
ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.
The Receptionist test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations.
The specific attributes measured include:
Cognitive Ability
- Memory / Attention to Detail / Logic & Reasoning
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Behavioral History
- History Survey - Performance
- History Survey - Tenure
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Personality
- Adaptability / Flexibility
- Conscientiousness
- Reliability
- Service Orientation
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Emotional Intelligence
- Empathy and Emotional Self-Control
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Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.
The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.
About the job
Receptionist
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Top activities and tasks for this job:
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Receive payment and record receipts for services.
- Working with Computers
- Schedule appointments and maintain and update appointment calendars.
- Getting Information
- Performing for or Working Directly with the Public
- Analyze data to determine answers to questions from customers or members of the public.
More information about this Job
| Annual US Wages (2023) |
| Bottom 10%: | | $26,940 or less |
| Bottom 25%: | | $30,450 or less |
| Median: | | $35,840 (Average) |
| Top 25%: | | $40,720 or more |
| Top 10%: | | $47,360 or more |
| Hourly US Wages (2023) |
| Bottom 10%: | | $12.95 or less |
| Bottom 25%: | | $14.64 or less |
| Median: | | $17.23 (Average) |
| Top 25%: | | $19.58 or more |
| Top 10%: | | $22.77 or more |
| US Employment Statistics |
| 2023: | | 1,054,500 |
| 2033 (projected): | | 1,048,800 |
| Annual U.S. Job Openings: | 137,800 |
Top Knowledge Requirements
- Customer and Personal Service
- Administrative
- English Language
- Computers and Electronics
- Mathematics
- Public Safety and Security
- Administration and Management
- Telecommunications
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Top Skills
- Speaking
- Active Listening
- Service Orientation
- Social Perceptiveness
- Critical Thinking
- Reading Comprehension
- Coordination
- Writing
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Top Abilities
- Oral Expression
- Oral Comprehension
- Speech Recognition
- Speech Clarity
- Written Comprehension
- Written Expression
- Near Vision
- Selective Attention
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| Education Requirements |
| High School Diploma: | | 49% |
| Post-Secondary Certificate: | | 21% |
| Some College: | | 26% |
| Associate's Degree (2 yr): | | 4% |
| This graphic shows the percentage of people in this role who have their highest education in each category. |
| Related Work Experience Requirements |
| None: | | 12% |
| 1 - 3 Months: | | 4% |
| 3 - 6 Months: | | 21% |
| 6 Months - 1 Year: | | 10% |
| 1 - 2 Years: | | 27% |
| 2 - 4 Years: | | 11% |
| 4 - 6 Years: | | 15% |
| This graphic shows the percentage of people in this role whose related work experience before they entered this position falls into each category. |
Alternate Titles for this Role: Appointment Clerk, Appointment Scheduler, Appointment Setter, Automobile Club Information Clerk (Auto Club Info Clerk), Bilingual Receptionist, Call Center Agent, Call Center Operator, Call Center Representative (Call Center Rep), Call Taker, Clerk Specialist, Clinic Receptionist, Customer Care Representative (CCR), Dental Receptionist, ER Clerk (Emergency Room Clerk), Front Desk Associate, Front Desk Clerk, Front Desk Officer, Front Desk Receptionist, Front Office Receptionist, Greeter, Guard Entrance Registrar, Hospital Receptionist, Hospitality Aide, In File Operator, Information Assistant (Info Assistant), Information Receptionist (Info Receptionist), Land Leasing Examiner, Land Leasing Information Clerk (Land Leasing Info Clerk), Legal Receptionist, Medical Office Receptionist, Medical Receptionist, Medical Scheduler, Member Services Representative (Member Services Rep), Office Assistant, Outpatient Clerk, Pay Station Attendant, People Greeter, Policyholder Information Clerk (Policyholder Info Clerk), Quoter, Receptionist, Referral and Information Aide (Referral and Info Aide), Referral Coordinator, Register Clerk, Registrar, Registration Clerk, Research Clerk, Salon Receptionist, Schedule Announcer, Scheduler, Spa Receptionist, Space Scheduler, Telephone Answerer, Telephone Appointment Clerk, Telephone Clerk, Telephone Information Clerk (Telephone Info Clerk), Telephone Operator, Telephone Operator Receptionist, Telephone Quotation Clerk, Tourist Information Assistant (Tourist Info Assistant), Utility Clerk
Related Jobs based on Skills & Abilities: Medical Secretaries and Administrative Assistants, Office Clerks, General, Customer Service Representatives, Secretaries and Administrative Assistants, Except Legal, Medical, and Executive, Switchboard Operators, Including Answering Service, Executive Secretaries and Executive Administrative Assistants, Counter and Rental Clerks, Interviewers, Except Eligibility and Loan, Patient Representatives, Correspondence Clerks, Administrative Services Managers, First-Line Supervisors of Office and Administrative Support Workers, Telemarketers, Hotel, Motel, and Resort Desk Clerks, Eligibility Interviewers, Government Programs, Billing and Posting Clerks, Human Resources Assistants, Except Payroll and Timekeeping, Insurance Claims and Policy Processing Clerks
