Manager - Administrative Services

Job-Specific Whole-Person Assessment (Test)

A Short Version of this test is available.   What's the Difference?

Candidates typically need about 45 minutes to complete our full-length job-specific assessments. Our short versions take less than half that time. Like our standard assessments, these tests are based on the U.S. Government Occupational Information Network (O*Net). They do not contain the animated simulation module, however, though they still provide valuable information about all critical performance-related dimensions. Additionally, the short versions optionally include 1-2 virtual video interview questions! Click below for more information:

Manager - Administrative Services (Short)

Manager - Administrative Services

Plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, and other office support services.

Top activities and tasks for this job:
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Organizing, Planning, and Prioritizing Work
  • Making Decisions and Solving Problems
  • Scheduling Work and Activities
  • Establishing and Maintaining Interpersonal Relationships
  • Working with Computers
  • Plan, administer, and control budgets for contracts, equipment, and supplies.

About the test (Full Version)

The HR Avatar Manager - Administrative Services Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The Manager - Administrative Services test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations. This test also contains an automatically-scored essay component. Writing is a key skill for many jobs and also demonstrates the ability to generate, organize, and communicate relevant ideas effectively.

The specific attributes measured include:

Cognitive Ability
  • Analytical Thinking and Attention to Detail
  Knowledge and Skills
  • Writing
  • Adaptability
  • Competitive Spirit
  • Drive
  • Integrity
  • Leader Mindset
  • Resilience
  • Teamwork
  Emotional Intelligence
  • Empathy and Emotional Self-Control
Behavioral History
  • History Survey - Performance
  • History Survey - Tenure

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:English (US)
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:11-3012.00
Simulation Context:Leadership and Management
O*Net Context:Management
More information about this Job
Annual US Wages (2022)
Bottom 10%:
$59,070 or less
Bottom 25%:
$78,490 or less
$103,330 (Average)
Top 25%:
$135,200 or more
Top 10%:
$178,870 or more

Hourly US Wages (2022)
Bottom 10%:
$28.40 or less
Bottom 25%:
$37.73 or less
$49.68 (Average)
Top 25%:
$65.00 or more
Top 10%:
$85.99 or more

US Employment Statistics
2032 (projected):
Annual U.S. Job Openings:21,100

Top Knowledge Requirements
  • Customer and Personal Service
  • Administration and Management
  • English Language
  • Administrative
  • Personnel and Human Resources
  • Computers and Electronics
  • Public Safety and Security
  • Mathematics
Top Skills
  • Active Listening
  • Reading Comprehension
  • Time Management
  • Speaking
  • Writing
  • Critical Thinking
  • Coordination
  • Negotiation
Top Abilities
  • Written Comprehension
  • Oral Expression
  • Oral Comprehension
  • Written Expression
  • Speech Clarity
  • Speech Recognition
  • Near Vision
  • Deductive Reasoning
Education Requirements
High School Diploma:
Post-Secondary Certificate:
Some College:
Associate's Degree (2 yr):
Bachelor's Degree:
Master's Degree:
This graphic shows the percentage of people in this role who have their highest education in each category.
Related Work Experience Requirements
3 - 6 Months:
1 - 2 Years:
2 - 4 Years:
4 - 6 Years:
6 - 8 Years:
8 - 10 Years:
This graphic shows the percentage of people in this role whose related work experience before they entered this position falls into each category.

Alternate Titles for this Role: Administrative Coordinator, Administrative Director, Administrative Manager, Administrative Officer, Administrative Services Manager, Administrator, Business Administrator, Business Coordinator, Business Manager, Business Office Manager, Business Unit Manager, Operations Administrator, Records and Information Manager, Records Management Director, Service Director

Related Jobs based on Skills & Abilities: First-Line Supervisors of Office and Administrative Support Workers, General and Operations Managers, Executive Secretaries and Executive Administrative Assistants, Document Management Specialists, Compliance Managers, First-Line Supervisors of Non-Retail Sales Workers, Human Resources Specialists, Human Resources Managers, Management Analysts, Secretaries and Administrative Assistants, Except Legal, Medical, and Executive, Chief Executives, Office Clerks, General, Human Resources Assistants, Except Payroll and Timekeeping, Medical and Health Services Managers, Payroll and Timekeeping Clerks, Information Technology Project Managers, First-Line Supervisors of Housekeeping and Janitorial Workers

(HR Avatar Use Only) pid=6128, CTB Direct Test

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