Manager - Hospitality

Job-Specific Whole-Person Assessment (Test)

A Short Version of this test is available.   What's the Difference?

Candidates typically need about 45 minutes to complete our full-length job-specific assessments. Our short versions take less than half that time. Like our standard assessments, these tests are based on the U.S. Government Occupational Information Network (O*Net). They do not contain the animated simulation module, however, though they still provide valuable information about all critical performance-related dimensions. Additionally, the short versions optionally include 1-2 virtual video interview questions! Click below for more information:

Manager - Hospitality (Short)

Manager - Hospitality

Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.

Top activities and tasks for this job:
  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
  • Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
  • Confer and cooperate with other managers to ensure coordination of hotel activities.
  • Greet and register guests.
  • Communicating with Supervisors, Peers, or Subordinates
  • Monitor the revenue activity of the hotel or facility.
  • Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.
  • Manage and maintain temporary or permanent lodging facilities.

About the test (Full Version)

The HR Avatar Manager - Hospitality Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The Manager - Hospitality test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations. This test also contains an automatically-scored essay component. Writing is a key skill for many jobs and also demonstrates the ability to generate, organize, and communicate relevant ideas effectively.

The specific attributes measured include:

Cognitive Ability
  • Analytical Thinking and Attention to Detail
  Knowledge and Skills
  • Hospitality Concepts
  • Writing
  • Adaptability
  • Competitive Spirit
  • Drive
  • Integrity
  • Leader Mindset
  • Resilience
  • Teamwork
  Emotional Intelligence
  • Empathy and Emotional Self-Control
Behavioral History
  • History Survey - Performance
  • History Survey - Tenure

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:English (US)
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:11-9081.00
Simulation Context:Leadership and Management
O*Net Context:Management
More information about this Job
Annual US Wages (2023)
Bottom 10%:
$39,270 or less
Bottom 25%:
$49,380 or less
$65,360 (Average)
Top 25%:
$87,930 or more
Top 10%:
$127,090 or more

US Employment Statistics
2032 (projected):
Annual U.S. Job Openings:5,400

Top Knowledge Requirements
  • English Language
  • Administration and Management
  • Personnel and Human Resources
  • Customer and Personal Service
  • Mathematics
  • Sales and Marketing
  • Administrative
  • Computers and Electronics
Top Skills
  • Active Listening
  • Service Orientation
  • Management of Personnel Resources
  • Social Perceptiveness
  • Speaking
  • Reading Comprehension
  • Coordination
  • Negotiation
Top Abilities
  • Oral Expression
  • Written Comprehension
  • Speech Clarity
  • Speech Recognition
  • Problem Sensitivity
  • Oral Comprehension
  • Written Expression
  • Information Ordering
Education Requirements
No High School Diploma:
Some College:
Associate's Degree (2 yr):
Bachelor's Degree:
This graphic shows the percentage of people in this role who have their highest education in each category.
Related Work Experience Requirements
1 - 2 Years:
2 - 4 Years:
4 - 6 Years:
This graphic shows the percentage of people in this role whose related work experience before they entered this position falls into each category.

Alternate Titles for this Role: Accommodations General Manager, Accommodations Manager, Agricultural Labor Camp Manager, Apartment Coordinator, Bed and Breakfast Innkeeper, Boardinghouse Keeper, Camp Director, Campground Manager, Dude Ranch Manager, Front Desk Manager, Front Office Director, Front Office Manager, Guest Experience Manager, Guest Relations Manager, Guest Services Manager, Hospitality Manager, Hotel Director, Hotel General Manager, Hotel Manager, Hotel Operations Manager, Hotel Superintendent, Hotels General Manager, Housing Director, Innkeeper, Landlady, Lodging Facilities Manager, Motel Keeper, Motel Manager, Motel Operator, Motor Hotel Manager, Night Manager, Recreational Resort Manager, Resident Manager, Resort Keeper, Resort Manager, Revenue Manager, Rooming House Operator, Rooms Director, RV Resort Manager (Recreational Vehicle Resort Manager), Tourist Cabin Keeper, Tourist Home Keeper

Related Jobs based on Skills & Abilities: Concierges, Food Service Managers, Property, Real Estate, and Community Association Managers, First-Line Supervisors of Personal Service Workers, Spa Managers, General and Operations Managers, Meeting, Convention, and Event Planners, Administrative Services Managers, Hotel, Motel, and Resort Desk Clerks, Locker Room, Coatroom, and Dressing Room Attendants, Counter and Rental Clerks, First-Line Supervisors of Housekeeping and Janitorial Workers, Reservation and Transportation Ticket Agents and Travel Clerks, Residential Advisors, First-Line Supervisors of Non-Retail Sales Workers, First-Line Supervisors of Office and Administrative Support Workers, Ushers, Lobby Attendants, and Ticket Takers, Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop

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