First-Line Supervisor - Housekeeping and Janitorial

Job-Specific Whole-Person Assessment (Test)

A Short Version of this test is available.   What's the Difference?

Candidates typically need about 45 minutes to complete our full-length job-specific assessments. Our short versions take less than half that time. Like our standard assessments, these tests are based on the U.S. Government Occupational Information Network (O*Net). They do not contain the animated simulation module, however, though they still provide valuable information about all critical performance-related dimensions. Additionally, the short versions optionally include 1-2 virtual video interview questions! Click below for more information:

First-Line Supervisor - Housekeeping and Janitorial (Short)

First-Line Supervisor - Housekeeping and Janitorial

Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.

Top activities and tasks for this job:
  • Communicating with Supervisors, Peers, or Subordinates
  • Coordinating the Work and Activities of Others
  • Supervise in-house services, such as laundries, maintenance and repair, dry cleaning, or valet services.
  • Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
  • Inspecting Equipment, Structures, or Materials
  • Guiding, Directing, and Motivating Subordinates
  • Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
  • Inspect work performed to ensure that it meets specifications and established standards.

About the test (Full Version)

The HR Avatar First-Line Supervisor - Housekeeping and Janitorial Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The First-Line Supervisor - Housekeeping and Janitorial test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations. This test also contains an automatically-scored essay component. Writing is a key skill for many jobs and also demonstrates the ability to generate, organize, and communicate relevant ideas effectively.

The specific attributes measured include:

Cognitive Ability
  • Analytical Thinking and Attention to Detail
  Knowledge and Skills
  • Writing
  • Adaptability
  • Drive
  • Integrity
  • Maintaining Awareness of Team Member Needs
  • Managing Resources & Balancing Priorities
  • Resilience
  • Teamwork
  Emotional Intelligence
  • Empathy and Emotional Self-Control
Behavioral History
  • History Survey - Performance
  • History Survey - Tenure

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:English (US)
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:37-1011.00
Simulation Context:Supervisory or Team Leadership
O*Net Context:Building and Grounds Cleaning and Maintenance
More information about this Job
Annual US Wages (2023)
Bottom 10%:
$33,060 or less
Bottom 25%:
$37,790 or less
$46,650 (Average)
Top 25%:
$59,290 or more
Top 10%:
$71,870 or more

Hourly US Wages (2023)
Bottom 10%:
$15.90 or less
Bottom 25%:
$18.17 or less
$22.43 (Average)
Top 25%:
$28.51 or more
Top 10%:
$34.55 or more

US Employment Statistics
2032 (projected):
Annual U.S. Job Openings:30,400

Top Knowledge Requirements
  • Customer and Personal Service
  • English Language
  • Administration and Management
  • Education and Training
  • Public Safety and Security
  • Personnel and Human Resources
  • Administrative
  • Production and Processing
Top Skills
  • Management of Personnel Resources
  • Time Management
  • Speaking
  • Coordination
  • Monitoring
  • Active Listening
  • Complex Problem Solving
  • Service Orientation
Top Abilities
  • Oral Expression
  • Oral Comprehension
  • Speech Clarity
  • Speech Recognition
  • Problem Sensitivity
  • Near Vision
  • Information Ordering
  • Deductive Reasoning
Education Requirements
No High School Diploma:
High School Diploma:
Post-Secondary Certificate:
Some College:
Associate's Degree (2 yr):
Bachelor's Degree:
This graphic shows the percentage of people in this role who have their highest education in each category.
Related Work Experience Requirements
3 - 6 Months:
6 Months - 1 Year:
1 - 2 Years:
2 - 4 Years:
4 - 6 Years:
This graphic shows the percentage of people in this role whose related work experience before they entered this position falls into each category.

Alternate Titles for this Role: Building Cleaning Supervisor, Building Services Supervisor, Building Superintendent, Building Supervisor, Buildings and Grounds Supervisor, Butler, Cleaning Staff Supervisor, Cleaning Supervisor, Custodial Supervisor, Custodian Supervisor, Environmental Services Custodial Manager, Environmental Services Supervisor (EVS), Executive Housekeeper, Home Restoration Service Supervisor, Hotel Cleaning Supervisor, Hotel Room Service Supervisor, House Cleaner Supervisor, House Superintendent, Housekeeper Supervisor, Housekeeping Supervisor, Janitor Supervisor, Janitorial Services Supervisor, Janitorial Supervisor, Laundry Supervisor, Linen Room Supervisor, Linen Supervisor, Maid Supervisor, Maintenance Superintendent, Maintenance Supervisor, Motel Cleaning Supervisor, Motel Room Service Supervisor, Sanitation Supervisor

Related Jobs based on Skills & Abilities: First-Line Supervisors of Mechanics, Installers, and Repairers, First-Line Supervisors of Office and Administrative Support Workers, First-Line Supervisors of Production and Operating Workers, First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand, First-Line Supervisors of Construction Trades and Extraction Workers, First-Line Supervisors of Landscaping, Lawn Service, and Groundskeeping Workers, First-Line Supervisors of Food Preparation and Serving Workers, First-Line Supervisors of Non-Retail Sales Workers, First-Line Supervisors of Farming, Fishing, and Forestry Workers, First-Line Supervisors of Material-Moving Machine and Vehicle Operators, First-Line Supervisors of Personal Service Workers, General and Operations Managers, First-Line Supervisors of Retail Sales Workers, Administrative Services Managers, Recycling Coordinators, Maids and Housekeeping Cleaners

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