First-Line Supervisor - Non-Retail Sales

Job-Specific Whole-Person Assessment (Test)

A Short Version of this test is available.   What's the Difference?

Candidates typically need about 45 minutes to complete our full-length job-specific assessments. Our short versions take less than half that time. Like our standard assessments, these tests are based on the U.S. Government Occupational Information Network (O*Net). They do not contain the animated simulation module, however, though they still provide valuable information about all critical performance-related dimensions. Additionally, the short versions optionally include 1-2 virtual video interview questions! Click below for more information:

First-Line Supervisor - Non-Retail Sales (Short)

First-Line Supervisor - Non-Retail Sales

Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.

Top activities and tasks for this job:
  • Communicating with Supervisors, Peers, or Subordinates
  • Coaching and Developing Others
  • Making Decisions and Solving Problems
  • Getting Information
  • Guiding, Directing, and Motivating Subordinates
  • Monitor sales staff performance to ensure that goals are met.
  • Identifying Objects, Actions, and Events
  • Working with Computers

About the test (Full Version)

The HR Avatar First-Line Supervisor - Non-Retail Sales Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The First-Line Supervisor - Non-Retail Sales test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations. This test also contains an automatically-scored essay component. Writing is a key skill for many jobs and also demonstrates the ability to generate, organize, and communicate relevant ideas effectively.

The specific attributes measured include:

Cognitive Ability
  • Analytical Thinking and Attention to Detail
  Knowledge and Skills
  • First-Line Supervisory Fundamentals
  • Writing
  • Adaptability
  • Drive
  • Integrity
  • Maintaining Awareness of Team Member Needs
  • Managing Resources & Balancing Priorities
  • Resilience
  • Teamwork
  Emotional Intelligence
  • Empathy and Emotional Self-Control
Behavioral History
  • History Survey - Performance
  • History Survey - Tenure

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:English (US)
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:41-1012.00
Simulation Context:Supervisory or Team Leadership
O*Net Context:Sales and Related
More information about this Job
Annual US Wages (2022)
Bottom 10%:
$47,570 or less
Bottom 25%:
$63,150 or less
$82,850 (Average)
Top 25%:
$115,320 or more
Top 10%:
$161,690 or more

US Employment Statistics
2032 (projected):
Annual U.S. Job Openings:28,200

Top Knowledge Requirements
  • Customer and Personal Service
  • Administration and Management
  • English Language
  • Personnel and Human Resources
  • Economics and Accounting
  • Sales and Marketing
  • Mathematics
  • Education and Training
Top Skills
  • Active Listening
  • Management of Personnel Resources
  • Monitoring
  • Speaking
  • Judgment and Decision Making
  • Time Management
  • Coordination
  • Social Perceptiveness
Top Abilities
  • Oral Comprehension
  • Oral Expression
  • Speech Recognition
  • Speech Clarity
  • Written Comprehension
  • Inductive Reasoning
  • Deductive Reasoning
  • Information Ordering
Education Requirements
High School Diploma:
Some College:
Associate's Degree (2 yr):
Bachelor's Degree:
Master's Degree:
This graphic shows the percentage of people in this role who have their highest education in each category.
Related Work Experience Requirements
Less than 1 Month:
6 Months - 1 Year:
1 - 2 Years:
2 - 4 Years:
4 - 6 Years:
6 - 8 Years:
This graphic shows the percentage of people in this role whose related work experience before they entered this position falls into each category.

Alternate Titles for this Role: Advertising Material Distributors Supervisor, Blood Donor Recruiter Supervisor, Bowling Desk Clerk Supervisor, Bulk Plant Supervisor, Circulation Crew Leader, Client Service Supervisor, Customer Service Department Supervisor, Customer Service Supervisor, Desk Clerks Supervisor, Driver Sales Supervisor, Dry Cleaning Manager, Information Center Supervisor, Inside Sales Supervisor, Insurance Agents Supervisor, Insurance Office Supervisor, Insurance Sales Supervisor, Malt Liquors Sales Supervisor, Newspaper Carriers Supervisor, Order Department Supervisor, Party Plan Sales Unit Advisor, Party Plan Sales Unit Sales Leader, Radio Time Sales Supervisor, Real Estate Sales Supervisor, Reservations Supervisor, Sales Department Supervisor, Sales Leader, Sales Representative Supervisor, Sales Supervisor, Sales Team Leader, Skating Desk Clerk Supervisor, Stock Broker Supervisor, Subscription Crew Leader, Telemarketer Supervisor, Telemarketing Supervisor, Telesales Supervisor, Territory Supervisor

Related Jobs based on Skills & Abilities: First-Line Supervisors of Office and Administrative Support Workers, First-Line Supervisors of Retail Sales Workers, First-Line Supervisors of Mechanics, Installers, and Repairers, First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand, First-Line Supervisors of Material-Moving Machine and Vehicle Operators, General and Operations Managers, First-Line Supervisors of Production and Operating Workers, First-Line Supervisors of Personal Service Workers, First-Line Supervisors of Housekeeping and Janitorial Workers, First-Line Supervisors of Food Preparation and Serving Workers, Administrative Services Managers, Management Analysts, Sales Managers, Customer Service Representatives, First-Line Supervisors of Construction Trades and Extraction Workers, Human Resources Specialists

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