First-Line Supervisor - Retail Sales

Job-Specific Whole-Person Assessment (Test)

A Short Version of this test is available.   What's the Difference?

Candidates typically need about 45 minutes to complete our full-length job-specific assessments. Our short versions take less than half that time. Like our standard assessments, these tests are based on the U.S. Government Occupational Information Network (O*Net). They do not contain the animated simulation module, however, though they still provide valuable information about all critical performance-related dimensions. Additionally, the short versions optionally include 1-2 virtual video interview questions! Click below for more information:

First-Line Supervisor - Retail Sales (Short)

First-Line Supervisor - Retail Sales

Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.

Top activities and tasks for this job:
  • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Formulate pricing policies for merchandise, according to profitability requirements.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Instruct staff on how to handle difficult and complicated sales.
  • Assign employees to specific duties.
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.

About the test (Full Version)

The HR Avatar First-Line Supervisor - Retail Sales Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The First-Line Supervisor - Retail Sales test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations. This test also contains an automatically-scored essay component. Writing is a key skill for many jobs and also demonstrates the ability to generate, organize, and communicate relevant ideas effectively.

The specific attributes measured include:

Cognitive Ability
  • Analytical Thinking and Attention to Detail
  Knowledge and Skills
  • First-Line Supervisory Fundamentals
  • Writing
  • Adaptability
  • Drive
  • Integrity
  • Maintaining Awareness of Team Member Needs
  • Managing Resources & Balancing Priorities
  • Resilience
  • Teamwork
  Emotional Intelligence
  • Empathy and Emotional Self-Control
Behavioral History
  • History Survey - Performance
  • History Survey - Tenure

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:English (US)
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:41-1011.00
Simulation Context:Supervisory or Team Leadership
O*Net Context:Sales and Related
More information about this Job
Annual US Wages (2020)
Bottom 10%:
$27,260 or less
Bottom 25%:
$33,070 or less
$41,580 (Average)
Top 25%:
$55,880 or more
Top 10%:
$72,810 or more

Hourly US Wages (2020)
Bottom 10%:
$13.11 or less
Bottom 25%:
$15.90 or less
$19.99 (Average)
Top 25%:
$26.87 or more
Top 10%:
$35.01 or more

US Employment Statistics
2030 (projected):
Annual U.S. Job Openings:131,800

Top Knowledge Requirements
  • Customer and Personal Service
  • Administration and Management
  • Sales and Marketing
  • English Language
  • Education and Training
  • Personnel and Human Resources
  • Computers and Electronics
  • Mathematics
Top Skills
  • Active Listening
  • Service Orientation
  • Speaking
  • Critical Thinking
  • Coordination
  • Monitoring
  • Social Perceptiveness
  • Management of Personnel Resources
Top Abilities
  • Oral Comprehension
  • Oral Expression
  • Speech Clarity
  • Speech Recognition
  • Problem Sensitivity
  • Near Vision
  • Deductive Reasoning
  • Information Ordering
Education Requirements
No High School Diploma:
High School Diploma:
Post-Secondary Certificate:
Some College:
Associate's Degree (2 yr):
This graphic shows the percentage of people in this role who have their highest education in each category.
Related Work Experience Requirements
6 Months - 1 Year:
1 - 2 Years:
2 - 4 Years:
4 - 6 Years:
This graphic shows the percentage of people in this role whose related work experience before they entered this position falls into each category.

Alternate Titles for this Role: Art Gallery Director, Auto Leasing Manager, Auto Parts Manager, Auto Rental Supervisor, Automobile Leasing Supervisor, Bakery Manager, Branch Manager, Branch Store Manager, Car Rental Manager, Cashier Manager, Cashier Supervisor, Concession Manager, Convenience Store Manager, Dairy Department Manager, Dairy Store Manager, Delicatessen Department Manager, Delicatessen Manager, Delicatessen Store Manager, Department Manager, Department Sales Manager, Department Supervisor, Division Supervisor, Floor Manager, Floor Supervisor, Floral Manager, Florist Manager, Flower Shop Manager, Food Checkers and Cashiers Supervisor, Food Concession Manager, Front End Manager, Frozen Food Department Manager, Grocery Manager, Grocery Store Manager, Grocery Supervisor, Ice Storage, Sales, and Delivery Supervisor, Jewelry Department Supervisor, Key Carrier, Key Holder, Lumber Sales Supervisor, Machinery or Equipment Rental and Leasing Manager, Management Shift Supervisor, Marina Sales and Service Supervisor, Meat Department Manager, Merchandise Coordinator, Millinery Department Manager, Music Store Manager, Parts Department Manager, Parts Department Supervisor, Parts Manager, Parts Sales Manager, Pawn Shop Keeper, Post Exchange Manager (PX Manager), Produce Department Manager, Produce Department Supervisor, Ready to Wear Department Manager, Rental Manager, Retail Manager, Retail Sales Manager, Retail Shift Supervisor, Retail Store Manager, Retail Supervisor, Sales Clerk Supervisor, Sales Supervisor, Shift Manager, Shift Supervisor, Shop Manager, Showroom Manager, Station Manager, Stock Manager, Store Manager, Store Supervisor, Supermarket Manager, Used Car Sales Supervisor, Vending Stand Supervisor

Related Jobs based on Skills & Abilities: First-Line Supervisors of Food Preparation and Serving Workers, First-Line Supervisors of Housekeeping and Janitorial Workers, Retail Salespersons, Gambling Managers, First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand, First-Line Supervisors of Gambling Services Workers, Bartenders, Hotel, Motel, and Resort Desk Clerks, Wholesale and Retail Buyers, Except Farm Products, Dispatchers, Except Police, Fire, and Ambulance, Food Service Managers, First-Line Supervisors of Personal Service Workers, Compliance Officers, Lodging Managers, Morticians, Undertakers, and Funeral Arrangers, Opticians, Dispensing, Industrial Production Managers, Farmers, Ranchers, and Other Agricultural Managers, Tax Examiners and Collectors, and Revenue Agents

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