Clerk - Information and Record Clerks

Job-Specific Whole-Person Assessment (Test)

A Short Version of this test is available.   What's the Difference?

Candidates typically need about 45 minutes to complete our full-length job-specific assessments. Our short versions take less than half that time. Like our standard assessments, these tests are based on the U.S. Government Occupational Information Network (O*Net). They do not contain the animated simulation module, however, though they still provide valuable information about all critical performance-related dimensions. Additionally, the short versions optionally include 1-2 virtual video interview questions! Click below for more information:

Clerk - Information and Record Clerks (Short)

Clerk - Information and Record Clerks

All information and record clerks not listed separately.

Top activities and tasks for this job:
  • Working with Computers
  • Examine passenger documentation to determine destinations and to assign boarding passes.
  • Trace lost, delayed, or misdirected baggage for customers.
  • Check baggage and cargo and direct passengers to designated locations for loading.
  • Provide boarding or disembarking assistance to passengers needing special assistance.
  • Performing for or Working Directly with the Public
  • Getting Information
  • Confer with customers to determine their service requirements and travel preferences.

About the test (Full Version)

The HR Avatar Clerk - Information and Record Clerks Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The Clerk - Information and Record Clerks test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations.

The specific attributes measured include:

Cognitive Ability
  • Attention to Detail
  Knowledge and Skills
  • Data Entry
  • Typing Speed & Accuracy
  • Adaptability
  • Drive
  • Integrity
  • Resilience
  • Teamwork
  Behavioral History
  • History Survey - Performance
  • History Survey - Tenure

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:English (US)
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:43-4199.00
Simulation Context:Lower-Level Administrative
O*Net Context:Office and Administrative Support
More information about this Job
Annual US Wages (2022)
Bottom 10%:
$29,730 or less
Bottom 25%:
$36,110 or less
$44,720 (Average)
Top 25%:
$53,350 or more
Top 10%:
$63,610 or more

Hourly US Wages (2022)
Bottom 10%:
$14.29 or less
Bottom 25%:
$17.36 or less
$21.50 (Average)
Top 25%:
$25.65 or more
Top 10%:
$30.58 or more

US Employment Statistics
2032 (projected):
Annual U.S. Job Openings:18,900

Top Knowledge Requirements
  • Customer and Personal Service
  • English Language
  • Computers and Electronics
  • Public Safety and Security
  • Transportation
  • Geography
  • Psychology
  • Foreign Language
Top Skills
  • Active Listening
  • Service Orientation
  • Speaking
  • Social Perceptiveness
  • Reading Comprehension
  • Critical Thinking
  • Persuasion
  • Coordination
Top Abilities
  • Oral Expression
  • Oral Comprehension
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Information Ordering
  • Near Vision
  • Deductive Reasoning
Education Requirements
No High School Diploma:
High School Diploma:
Some College:
Associate's Degree (2 yr):
This graphic shows the percentage of people in this role who have their highest education in each category.
Related Work Experience Requirements
6 Months - 1 Year:
1 - 2 Years:
2 - 4 Years:
This graphic shows the percentage of people in this role whose related work experience before they entered this position falls into each category.

Alternate Titles for this Role: Aircraft Agent, Airline Reservation Agent, Airline Reservationist, Airline Station Agent, Airline Ticket Agent, Airport Sales Agent, Auto Club Travel Counselor, Automobile Club Information Clerk, Automobile Travel Club Counselor, Baggage Agent, Baggage Clerk, Booking Agent, Cabin Agent, Commercial Agent, Customer Service Agent, Departure Clerk, Depot Agent, Fleet Service Clerk, Flight Agent, Flight Service Agent, Gate Agent, General Passenger Agent, Group Rooms Coordinator, Hotel Reservation Agent, Hotel Reservationist, Interchange Agent, Passenger Agent, Passenger Booking Clerk, Passenger Rate Clerk, Passenger Solicitor, Railroad Passenger Agent, Reservation Agent, Reservation Clerk, Reservation Sales Agent, Reservationist, Reservations Agent, Reservations and Ticketing Agent, Road Advisor, Road Consultant, Space Control Agent, Space Controller, Station Agent, Steamship Agent, Ticket Agent, Ticket Clerk, Ticket Dispatcher, Ticket Seller, Ticketing Clerk, Tour Coordinator, Tour Counselor, Tour Sales Representative, Tourist Agent, Tourist Information Assistant, Train Clerk, Train Reservation Clerk, Transportation Agent, Transportation Clerk, Travel Advisor, Travel Clerk

Related Jobs based on Skills & Abilities: Travel Agents, Flight Attendants, Passenger Attendants, Baggage Porters and Bellhops, Concierges, Counter and Rental Clerks, Hotel, Motel, and Resort Desk Clerks, Cargo and Freight Agents, Bus Drivers, Transit and Intercity, Dispatchers, Except Police, Fire, and Ambulance, Freight Forwarders, Travel Guides, Airfield Operations Specialists, Transportation Security Screeners, Transportation, Storage, and Distribution Managers, Receptionists and Information Clerks, Postal Service Mail Carriers, Aircraft Cargo Handling Supervisors

(HR Avatar Use Only) pid=6217, CTB Direct Test

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"Truly takes out the guess work"
"Hiring managers can easily understand the reports"

Activities performed during the Test
  • Proofread a letter for grammatical errors.
  • Resolve problems in expense reports.
  • Highlight problem areas in travel authorization requests.
  • Communicate maintenance schedule updates to employees.
  • Register an employee for an event.

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