Clerk - Order Processing


A Short Version of this test is available.   What's the Difference?

Candidates typically need about 45 minutes to complete our full-length job-specific assessments. Our short versions take less than half that time. Like our standard assessments, these tests are based on the U.S. Government Occupational Information Network (O*Net). They do not contain the animated simulation module, however, though they still provide valuable information about all critical performance-related dimensions. Additionally, the short versions optionally include 1-2 virtual video interview questions! Click below for more information:

Clerk - Order Processing (Short)

Clerk - Order Processing

Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

Top activities and tasks for this job:
  • Communicating with Supervisors, Peers, or Subordinates
  • Verify customer and order information for correctness, checking it against previously obtained information as necessary.
  • Receive and respond to customer complaints.
  • Getting Information
  • Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
  • Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
  • Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
  • Working with Computers

About the test (Full Version)

The HR Avatar Clerk - Order Processing Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The Clerk - Order Processing test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations.

The specific attributes measured include:

Cognitive Ability
  • Attention to Detail
  Knowledge and Skills
  • Data Entry
  • Typing Speed & Accuracy
  • Adaptability
  • Drive
  • Integrity
  • Resilience
  • Teamwork
  Behavioral History
  • History Survey - Performance
  • History Survey - Tenure

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:English (US)
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:43-4151.00
Simulation Context:Lower-Level Administrative
O*Net Context:Office and Administrative Support
More information about this Job
Annual US Wages (2023)
Bottom 10%:
$30,730 or less
Bottom 25%:
$35,590 or less
$41,600 (Average)
Top 25%:
$49,660 or more
Top 10%:
$59,560 or more

Hourly US Wages (2023)
Bottom 10%:
$14.78 or less
Bottom 25%:
$17.11 or less
$20.00 (Average)
Top 25%:
$23.87 or more
Top 10%:
$28.63 or more

US Employment Statistics
2032 (projected):
Annual U.S. Job Openings:11,200

Top Knowledge Requirements
  • Customer and Personal Service
  • Administrative
  • English Language
  • Computers and Electronics
  • Sales and Marketing
  • Telecommunications
  • Production and Processing
  • Economics and Accounting
Top Skills
  • Active Listening
  • Speaking
  • Reading Comprehension
  • Service Orientation
  • Social Perceptiveness
  • Persuasion
  • Coordination
  • Monitoring
Top Abilities
  • Written Comprehension
  • Speech Clarity
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Speech Recognition
  • Problem Sensitivity
  • Written Expression
Education Requirements
High School Diploma:
Post-Secondary Certificate:
Some College:
Associate's Degree (2 yr):
Bachelor's Degree:
This graphic shows the percentage of people in this role who have their highest education in each category.
Related Work Experience Requirements
6 Months - 1 Year:
1 - 2 Years:
2 - 4 Years:
4 - 6 Years:
This graphic shows the percentage of people in this role whose related work experience before they entered this position falls into each category.

Alternate Titles for this Role: Ad Taker (Advertising Taker), Advertising Clerk, Advertising Space Clerk, Auto Locator, Back Order Clerk, Blood Bank Credit Clerk, Blood Bank Order Control Clerk, Catalogue Clerk, Classified Ad Clerk, Classified Ad Taker, Clerical Order Filler, Clerk, Compliance Clerk, Contact Clerk, Contact Worker, Electrotype Servicer, Film Rental Clerk, Food and Beverage Order Clerk, Fulfillment Associate, Fulfillment Center Associate, Fulfillment Clerk, Gas Distribution and Emergency Clerk, Hub Associate, Mail Order Clerk, Materials Specialist, Merchandise Processor, New Order Clerk, Order Administrator, Order Analyst, Order Associate, Order Booker, Order Caller, Order Clerk, Order Desk Clerk, Order Editor, Order Entry Administrator, Order Entry Clerk, Order Entry Representative, Order Entry Specialist, Order Make Up Clerk, Order Processing Clerk, Order Processor, Order Specialist, Order Taker, Order Tracer, Receiver, Receiver Dispatcher, Reordering Clerk, Routing Clerk, Sales Assistant, Service Order Clerk, Shipping Coordinator, Subscription Clerk, Telephone Ad Taker, Telephone Order Clerk, Want Ad Clerk, Want Ad Receiver, Warehouse Clerk

Related Jobs based on Skills & Abilities: Shipping, Receiving, and Inventory Clerks, Postal Service Clerks, Customer Service Representatives, Stockers and Order Fillers, Procurement Clerks, Counter and Rental Clerks, Billing and Posting Clerks, Production, Planning, and Expediting Clerks, Office Clerks, General, Purchasing Agents, Except Wholesale, Retail, and Farm Products, Cashiers, Telemarketers, Brokerage Clerks, Wholesale and Retail Buyers, Except Farm Products, Postmasters and Mail Superintendents, Purchasing Managers, Mail Clerks and Mail Machine Operators, Except Postal Service, Receptionists and Information Clerks, Advertising Sales Agents

(Internal Use) pid=6218, CTB Direct Test

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Activities performed during the Test
  • Proofread a letter for grammatical errors.
  • Resolve problems in expense reports.
  • Highlight problem areas in travel authorization requests.
  • Communicate maintenance schedule updates to employees.
  • Register an employee for an event.

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