About the test
The Clerk - Insurance Claims / Policy Processing Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history.
Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's
ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.
The Clerk - Insurance Claims / Policy Processing test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations.
The specific attributes measured include:
Cognitive Ability
- Analytical Thinking and Attention to Detail
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Knowledge and Skills
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Personality
- Adaptability
- Drive
- Integrity
- Resilience
- Teamwork
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Emotional Intelligence
- Empathy and Emotional Self-Control
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Behavioral History
- History Survey - Performance
- History Survey - Tenure
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Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.
The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.
About the job
Clerk - Insurance Claims / Policy Processing
Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.
Top activities and tasks for this job:
- Prepare insurance claim forms or related documents, and review them for completeness.
- Pay small claims.
- Calculate amount of claim.
- Post or attach information to claim file.
- Transmit claims for payment or further investigation.
- Contact insured or other involved persons to obtain missing information.
- Review insurance policy to determine coverage.
- Process and record new insurance policies and claims.
More information about this Job
Annual US Wages (2023) |
Bottom 10%: | | $35,510 or less |
Bottom 25%: | | $38,810 or less |
Median: | | $46,900 (Average) |
Top 25%: | | $57,420 or more |
Top 10%: | | $68,370 or more |
Hourly US Wages (2023) |
Bottom 10%: | | $17.07 or less |
Bottom 25%: | | $18.66 or less |
Median: | | $22.55 (Average) |
Top 25%: | | $27.61 or more |
Top 10%: | | $32.87 or more |
US Employment Statistics |
2023: | | 271,800 |
2033 (projected): | | 261,300 |
Annual U.S. Job Openings: | 22,300 |
Top Knowledge Requirements
- Customer and Personal Service
- Administrative
- English Language
- Computers and Electronics
- Mathematics
- Administration and Management
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Top Skills
- Time Management
- Reading Comprehension
- Speaking
- Active Listening
- Critical Thinking
- Social Perceptiveness
- Service Orientation
- Coordination
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Top Abilities
- Written Comprehension
- Oral Comprehension
- Speech Clarity
- Speech Recognition
- Near Vision
- Oral Expression
- Deductive Reasoning
- Written Expression
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Education Requirements |
High School Diploma: | | 55% |
Post-Secondary Certificate: | | 8% |
Some College: | | 9% |
Associate's Degree (2 yr): | | 21% |
Bachelor's Degree: | | 7% |
This graphic shows the percentage of people in this role who have their highest education in each category. |
Related Work Experience Requirements |
None: | | 10% |
1 - 3 Months: | | 4% |
3 - 6 Months: | | 10% |
6 Months - 1 Year: | | 12% |
1 - 2 Years: | | 38% |
2 - 4 Years: | | 20% |
4 - 6 Years: | | 5% |
This graphic shows the percentage of people in this role whose related work experience before they entered this position falls into each category. |
Alternate Titles for this Role: Agency Service Representative (Agency Service Rep), Auto Claims Rep (Automotive Claims Representative), Auto Liability Claims Rep (Automotive Liability Claims Representative), Billing and Insurance Coordinator, Bodily Injury Claims Representative (Bodily Injury Claims Rep), Cancellation Clerk, Claim Representative (Claims Rep), Claims Adjudicator, Claims Analyst, Claims Assistant, Claims Associate, Claims Clerk, Claims Coordinator, Claims Customer Service Representative (Claims CSR), Claims Processing Specialist (CPS), Claims Processor, Claims Representative (Claims Rep), Claims Service Representative (Claims Service Rep), Claims Sorter, Claims Taker, Claims Technician (Claims Tech), Client Process Specialist, Commercial Lines Underwriting Assistant, Cyber Insurance Policy Specialist, Dental Insurance Coordinator, Document Processor, Document Reviewer, Enrollment Representative, Field Claims Representative, Insurance Analyst, Insurance Assistant, Insurance Associate, Insurance Authorization Specialist, Insurance Biller, Insurance Checker, Insurance Claims Clerk, Insurance Claims Processor, Insurance Clerk, Insurance Coordinator, Insurance Customer Service Representative (Insurance CSR), Insurance Examining Clerk, Insurance Policy Issue Clerk, Insurance Processing Clerk, Insurance Processor, Insurance Specialist, Insurance Verification Specialist, Liability Claims Representative, Medical Claims Processor, Medical Insurance Claims Processor, Medical Insurance Specialist, Open Claims Representative (OCR), Personal Lines Insurance Customer Service Representative (Personal Lines Insurance CSR), Policy Analyst, Policy Change Clerk, Policy Checker, Policy Issue Clerk, Policy Title Typist, Premium Representative, Processing Clerk, Reimbursement Counselor, Reinsurance Clerk, Reviewer, Revival Clerk, Underwriting Assistant, Underwriting Clerk, Workers' Compensation Claims Assistant
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