Clerk - Insurance Claims / Policy Processing

Job-Specific Whole-Person Assessment (Test)

A Short Version of this test is available.   What's the Difference?

Candidates typically need about 45 minutes to complete our full-length job-specific assessments. Our short versions take less than half that time. Like our standard assessments, these tests are based on the U.S. Government Occupational Information Network (O*Net). They do not contain the animated simulation module, however, though they still provide valuable information about all critical performance-related dimensions. Additionally, the short versions optionally include 1-2 virtual video interview questions! Click below for more information:

Clerk - Insurance Claims / Policy Processing (Short)

Clerk - Insurance Claims / Policy Processing

Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.

Top activities and tasks for this job:
  • Prepare insurance claim forms or related documents and review them for completeness.
  • Pay small claims.
  • Calculate amount of claim.
  • Post or attach information to claim file.
  • Transmit claims for payment or further investigation.
  • Interacting With Computers
  • Contact insured or other involved persons to obtain missing information.
  • Review insurance policy to determine coverage.

About the test (Full Version)

The HR Avatar Clerk - Insurance Claims / Policy Processing Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The Clerk - Insurance Claims / Policy Processing test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations.

The specific attributes measured include:

Cognitive Ability
  • Analytical Thinking and Attention to Detail
  Knowledge and Skills
  • Insurance Fundamentals
  • Adaptability
  • Drive
  • Integrity
  • Resilience
  • Teamwork
  Emotional Intelligence
  • Empathy and Emotional Self-Control
Behavioral History
  • History Survey - Performance
  • History Survey - Tenure

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:English (US)
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:43-9041.00
Simulation Context:Lower-Level Business Finance
O*Net Context:Office and Administrative Support
More information about this Job
Annual US Wages (2020)
Bottom 10%:
$29,480 or less
Bottom 25%:
$35,050 or less
$42,050 (Average)
Top 25%:
$52,150 or more
Top 10%:
$64,460 or more

Hourly US Wages (2020)
Bottom 10%:
$14.17 or less
Bottom 25%:
$16.85 or less
$20.22 (Average)
Top 25%:
$25.07 or more
Top 10%:
$30.99 or more

US Employment Statistics
2030 (projected):
Annual U.S. Job Openings:26,700

Top Knowledge Requirements
  • Customer and Personal Service
  • Clerical
  • English Language
  • Computers and Electronics
  • Mathematics
  • Administration and Management
  • Production and Processing
  • Communications and Media
Top Skills
  • Active Listening
  • Speaking
  • Reading Comprehension
  • Critical Thinking
  • Writing
  • Service Orientation
  • Judgment and Decision Making
  • Time Management
Top Abilities
  • Written Comprehension
  • Oral Expression
  • Oral Comprehension
  • Speech Recognition
  • Speech Clarity
  • Near Vision
  • Written Expression
  • Information Ordering

Alternate Titles for this Role: Account Administrator, Agency Service Representative, Billing and Insurance Coordinator, Call Center Representative, Cancellation Clerk, Claim Processing Specialist, Claim Representative, Claim Service Representative, Claim Taker, Claim Technician, Claims Adjudicator, Claims Adjuster, Claims Assistant, Claims Associate, Claims Clerk, Claims Coordinator, Claims Customer Service Representative (Claims CSR), Claims Examiner, Claims Processor, Claims Representative, Claims Service Representative, Claims Sorter, Claims Technician, Client Process Specialist, Customer Service Technician, Document Processor, Document Reviewer, Enrollment Representative, Field Secretary, Financial Representative, Insurance Analyst, Insurance Assistant, Insurance Biller, Insurance Checker, Insurance Claims Clerk, Insurance Claims Processor, Insurance Clerk, Insurance Coordinator, Insurance Customer Service Representative (Insurance CSR), Insurance Examining Clerk, Insurance Policy Issue Clerk, Insurance Processing Clerk, Insurance Processor, Insurance Specialist, Insurance Verification Specialist, Medical Insurance Claims Processor, Medical Insurance Specialist, Open Claims Representative, Personal Lines Insurance Customer Service Representative (Personal Lines Insurance CSR), Policy Analyst, Policy Change Clerk, Policy Checker, Policy Issue Clerk, Policy Service Coordinator, Policy Services Representative, Policy Title Typist, Premium Representative, Processing Clerk, Reimbursement Counselor, Reinsurance Clerk, Reviewer, Revival Clerk, Service Advisor, Underwriting Assistant, Underwriting Clerk

Related Jobs based on Skills & Abilities: Bill and Account Collectors, Receptionists and Information Clerks, Secretaries and Administrative Assistants, Except Legal, Medical, and Executive, Switchboard Operators, Including Answering Service, Court, Municipal, and License Clerks, New Accounts Clerks, Office Clerks, General, Billing and Posting Clerks, Customer Service Representatives, Payroll and Timekeeping Clerks, Human Resources Assistants, Except Payroll and Timekeeping, Legal Secretaries and Administrative Assistants, Tax Preparers, Loan Interviewers and Clerks, Credit Authorizers, Checkers, and Clerks

(HR Avatar Use Only) pid=6229, CTB Direct Test

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Read the Reviews
"Amazing Service and Spot-On Testing"
"The value received far exceeds the price"
"Truly takes out the guess work"
"Hiring managers can easily understand the reports"

Activities performed during the Test
  • Calculate a client insurance premium.
  • Determine customer eligibility using claims processing guidelines.
  • Perform a cost analysis to determine whether to purchase or lease equipment.
  • Analyze incentive financing options.
  • Make a purchasing recommendation.

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