Bank Teller with Sales


A Short Version of this test is available.   What's the Difference?

Candidates typically need about 45 minutes to complete our full-length job-specific assessments. Our short versions take less than half that time. Like our standard assessments, these tests are based on the U.S. Government Occupational Information Network (O*Net). They do not contain the animated simulation module, however, though they still provide valuable information about all critical performance-related dimensions. Additionally, the short versions optionally include 1-2 virtual video interview questions! Click below for more information:

Bank Teller with Sales (Short)

Bank Teller with Sales

Receive and pay out money. Keep records of money and negotiable instruments involved in a financial institution's various transactions.

Top activities and tasks for this job:
  • Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines.
  • Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
  • Monitor bank vaults to ensure cash balances are correct.
  • Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
  • Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
  • Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
  • Examine checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents.
  • Resolve problems or discrepancies concerning customers' accounts.

About the test (Full Version)

The HR Avatar Bank Teller with Sales Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The Bank Teller with Sales test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations.

The specific attributes measured include:

Cognitive Ability
  • Analytical Thinking and Attention to Detail
  • Sales Ability (Retail Banking)
  Knowledge and Skills
  • Counting Cash
  • Disbursing Cash
  • Recognizing Counterfeit Money
  • Standard Cash Packaging
  • Adaptability
  • Competitive Spirit
  • Drive
  • Integrity
  • Resilience
  • Sales Hunter Mindset
  • Teamwork
  Emotional Intelligence
  • Empathy and Emotional Self-Control
Behavioral History
  • History Survey - Performance
  • History Survey - Tenure

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:English (US)
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:43-3071.00
Simulation Context:Bank Teller with Sales
O*Net Context:Office and Administrative Support
More information about this Job
Annual US Wages (2023)
Bottom 10%:
$29,720 or less
Bottom 25%:
$34,970 or less
$37,640 (Average)
Top 25%:
$43,900 or more
Top 10%:
$46,950 or more

Hourly US Wages (2023)
Bottom 10%:
$14.29 or less
Bottom 25%:
$16.81 or less
$18.10 (Average)
Top 25%:
$21.11 or more
Top 10%:
$22.57 or more

US Employment Statistics
2032 (projected):
Annual U.S. Job Openings:29,000

Top Knowledge Requirements
  • Customer and Personal Service
  • English Language
  • Mathematics
  • Economics and Accounting
  • Public Safety and Security
  • Administration and Management
  • Administrative
  • Sales and Marketing
Top Skills
  • Active Listening
  • Speaking
  • Monitoring
  • Service Orientation
  • Social Perceptiveness
  • Critical Thinking
  • Reading Comprehension
  • Time Management
Top Abilities
  • Oral Comprehension
  • Oral Expression
  • Speech Recognition
  • Number Facility
  • Speech Clarity
  • Problem Sensitivity
  • Information Ordering
  • Near Vision
Education Requirements
High School Diploma:
Post-Secondary Certificate:
Some College:
Associate's Degree (2 yr):
Bachelor's Degree:
This graphic shows the percentage of people in this role who have their highest education in each category.
Related Work Experience Requirements
Less than 1 Month:
1 - 3 Months:
3 - 6 Months:
6 Months - 1 Year:
1 - 2 Years:
This graphic shows the percentage of people in this role whose related work experience before they entered this position falls into each category.

Alternate Titles for this Role: Account Representative, Bank Representative, Bank Teller, Banker, Branch Operations Specialist, Cashier, Collection Teller, Commercial Teller, Coupon Clerk, Customer Relationship Specialist, Customer Service Associate (CSA), Drive-in Teller, Exchange Clerk, Exchange Teller, Financial Services Representative (FSR), Foreign Banknote Teller, Foreign Banknote Teller Trader, Foreign Exchange Clerk, Loan Teller, Mail Teller, Member Services Representative, Money Counter, Money Order Clerk, Note Teller, Operations Specialist, Paying Teller, Personal Banking Representative, Receiving Teller, Retail Banker, Roving Teller, Savings Teller, Securities Teller, Teller, Universal Banker, Utility Teller, Vault Teller

Related Jobs based on Skills & Abilities: New Accounts Clerks, Brokerage Clerks, Bookkeeping, Accounting, and Auditing Clerks, Credit Authorizers, Checkers, and Clerks, Securities, Commodities, and Financial Services Sales Agents, Bill and Account Collectors, Cashiers, Billing and Posting Clerks, Loan Interviewers and Clerks, Gambling Change Persons and Booth Cashiers, Credit Analysts, Loan Officers, Gambling Cage Workers, Financial Managers, Customer Service Representatives, Payroll and Timekeeping Clerks, Office Clerks, General, Accountants and Auditors, Counter and Rental Clerks

(Internal Use) pid=6328, CTB Direct Test

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Activities performed during the Test
  • Perform financial calculations.
  • Cross sell relevant bank products to customers.
  • Follow specific bank policies and procedures.
  • Resolve a customer concern.
  • Provide service to several retail bank customers.
  • Assist a co-worker.

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