Social / Human Service Assistant

Job-Specific Whole-Person Assessment (Test)

A Short Version of this test is available.   What's the Difference?

Candidates typically need about 45 minutes to complete our full-length job-specific assessments. Our short versions take less than half that time. Like our standard assessments, these tests are based on the U.S. Government Occupational Information Network (O*Net). They do not contain the animated simulation module, however, though they still provide valuable information about all critical performance-related dimensions. Additionally, the short versions optionally include 1-2 virtual video interview questions! Click below for more information:

Social / Human Service Assistant (Short)

Social / Human Service Assistant

Assist other social and human service providers in providing client services in a wide variety of fields, such as psychology, rehabilitation, or social work, including support for families. May assist clients in identifying and obtaining available benefits and social and community services. May assist social workers with developing, organizing, and conducting programs to prevent and resolve problems relevant to substance abuse, human relationships, rehabilitation, or dependent care.

Top activities and tasks for this job:
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information - record client's personal data
  • Assess clients' cognitive abilities and physical and emotional needs to determine appropriate interventions.
  • Getting Information - obtain financial information from individuals
  • Develop and implement behavioral management and care plans for clients.
  • Oversee day-to-day group activities of residents in institution.
  • Performing for or Working Directly with the Public - provide information about facilities
  • Meet with youth groups to acquaint them with consequences of delinquent acts.

About the test (Full Version)

The HR Avatar Social / Human Service Assistant Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The Social / Human Service Assistant test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations.

The specific attributes measured include:

Cognitive Ability
  • Analytical Thinking and Attention to Detail
  Knowledge and Skills
  • Social Work Fundamentals
  • Adaptability
  • Customer Service Mindset
  • Drive
  • Integrity
  • Resilience
  • Teamwork
  Emotional Intelligence
  • Empathy and Emotional Self-Control
Behavioral History
  • History Survey - Performance
  • History Survey - Tenure

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:English (US)
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:21-1093.00
Simulation Context:Lower-Level General Business/Office
O*Net Context:Community and Social Services
More information about this Job
Annual US Wages (2020)
Bottom 10%:
$24,950 or less
Bottom 25%:
$29,220 or less
$35,960 (Average)
Top 25%:
$45,100 or more
Top 10%:
$56,080 or more

US Employment Statistics
2030 (projected):
Annual U.S. Job Openings:59,100

Top Knowledge Requirements
  • Customer and Personal Service
  • Psychology
  • Therapy and Counseling
  • English Language
  • Clerical
  • Sociology and Anthropology
  • Computers and Electronics
  • Education and Training
Top Skills
  • Active Listening
  • Social Perceptiveness
  • Speaking
  • Service Orientation
  • Reading Comprehension
  • Coordination
  • Critical Thinking
  • Monitoring
Top Abilities
  • Oral Expression
  • Written Comprehension
  • Speech Clarity
  • Deductive Reasoning
  • Problem Sensitivity
  • Oral Comprehension
  • Written Expression
  • Speech Recognition
Education Requirements
High School Diploma:
Some College:
Associate's Degree (2 yr):
Bachelor's Degree:
Master's Degree:
Post-Masters Certificate:
Doctoral Degree:
This graphic shows the percentage of people in this role who have their highest education in each category.
Related Work Experience Requirements
1 - 3 Months:
6 Months - 1 Year:
1 - 2 Years:
2 - 4 Years:
4 - 6 Years:
8 - 10 Years:
This graphic shows the percentage of people in this role whose related work experience before they entered this position falls into each category.

Alternate Titles for this Role: Addictions Counselor Assistant, Advocate, Case Aide, Case Management Assistant, Case Work Aide, Child Advocate, Children's Aide, Client Advocate, Clinical Assistant, Clinical Social Work Aide, Community Advocate, Community Aide, Community Development Aide, Community Organization Aide, Community Program Assistant, Counseling Aide, Counselor Aide, Court Advocate, Domestic Violence Advocate, Family Service Aide, Family Service Assistant, Food Management Aide, Gerontology Aide, Group Activities Aide, Home Visitor, House Visitor, Housing Assistant, Human Services Assistant, Intake Worker, Management Aide, Neighborhood Aide, Psychological Aide, Residential Care Assistant, Service Aide, Shelter Advocate, Social and Human Services Assistant, Social Services Aide, Social Services Assistant, Social Welfare Clerk, Social Work Assistant, Social Work Associate, Social Worker Aide, Social Worker Assistant, Therapeutic Assistant, Victim Advocate, Welfare Aide, Welfare Service Aide, Welfare Visitor

Related Jobs based on Skills & Abilities: Residential Advisors, Psychiatric Technicians, Preschool Teachers, Except Special Education, Probation Officers and Correctional Treatment Specialists, Correctional Officers and Jailers, Recreation Workers, First-Line Supervisors of Office and Administrative Support Workers, Compliance Officers, Public Safety Telecommunicators, Morticians, Undertakers, and Funeral Arrangers, First-Line Supervisors of Personal Service Workers, Patient Representatives, Medical Assistants, Concierges, Occupational Health and Safety Technicians, Psychiatric Aides, Eligibility Interviewers, Government Programs

(HR Avatar Use Only) pid=6329, CTB Direct Test

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Activities performed during the Test
  • Complete a supplies order.
  • Learn about and explain work schedule guidelines.
  • Review measurements to ensure they are in the proper range.
  • Calculate contribution for a savings account.

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