Specialist - Computer Network Support


A Short Version of this test is available.   What's the Difference?

Candidates typically need about 45 minutes to complete our full-length job-specific assessments. Our short versions take less than half that time. Like our standard assessments, these tests are based on the U.S. Government Occupational Information Network (O*Net). They do not contain the animated simulation module, however, though they still provide valuable information about all critical performance-related dimensions. Additionally, the short versions optionally include 1-2 virtual video interview questions! Click below for more information:

Specialist - Computer Network Support (Short)

Specialist - Computer Network Support

Analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks. Perform network maintenance to ensure networks operate correctly with minimal interruption.

Top activities and tasks for this job:
  • Working with Computers
  • Updating and Using Relevant Knowledge
  • Back up network data.
  • Getting Information
  • Configure security settings or access permissions for groups or individuals.
  • Analyze and report computer network security breaches or attempted breaches.
  • Identify the causes of networking problems, using diagnostic testing software and equipment.
  • Communicating with Supervisors, Peers, or Subordinates

About the test (Full Version)

The HR Avatar Specialist - Computer Network Support Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The Specialist - Computer Network Support test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations.

The specific attributes measured include:

Cognitive Ability
  • Analytical Thinking and Attention to Detail
  Behavioral History
  • History Survey - Performance
  • History Survey - Tenure
  • Adaptability
  • Drive
  • Integrity
  • Resilience
  • Teamwork
  Emotional Intelligence
  • Empathy and Emotional Self-Control

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:English (US)
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:15-1231.00
Simulation Context:Information Technology
O*Net Context:Computer and Mathematical
More information about this Job
Annual US Wages (2023)
Bottom 10%:
$45,660 or less
Bottom 25%:
$54,700 or less
$71,530 (Average)
Top 25%:
$92,570 or more
Top 10%:
$121,920 or more

US Employment Statistics
2032 (projected):
Annual U.S. Job Openings:13,300

Top Knowledge Requirements
  • Computers and Electronics
  • Telecommunications
  • Customer and Personal Service
  • Engineering and Technology
  • English Language
  • Administration and Management
  • Communications and Media
  • Education and Training
Top Skills
  • Critical Thinking
  • Active Listening
  • Reading Comprehension
  • Judgment and Decision Making
  • Speaking
  • Active Learning
  • Monitoring
  • Complex Problem Solving
Top Abilities
  • Oral Comprehension
  • Problem Sensitivity
  • Deductive Reasoning
  • Oral Expression
  • Inductive Reasoning
  • Written Comprehension
  • Information Ordering
  • Speech Clarity
Education Requirements
High School Diploma:
Post-Secondary Certificate:
Some College:
Associate's Degree (2 yr):
Bachelor's Degree:
This graphic shows the percentage of people in this role who have their highest education in each category.
Related Work Experience Requirements
6 Months - 1 Year:
1 - 2 Years:
2 - 4 Years:
4 - 6 Years:
6 - 8 Years:
8 - 10 Years:
This graphic shows the percentage of people in this role whose related work experience before they entered this position falls into each category.

Alternate Titles for this Role: Cloud Engineer, Computer Network Analyst, Computer Network Specialist, Computer Network Support Specialist, Computer Networker, Computer Operations Technician, Computer Systems Specialist, Configuration Technician, Controls Programmer, Customer Engineer, Customer Service Engineer, Customer Support Engineer, Cyber Defense Incident Responder, Field Systems Technician, Internet Network Specialist, Internet Specialist, Internetworking Technician, IT Consultant (Information Technology Consultant), LAN Support Specialist (Local Area Network Support Specialist), Network Analyst, Network and Threat Support Specialist, Network Applications Specialist, Network Consultant, Network Control Analyst, Network Control Analyst Assistant, Network Desktop Support Specialist, Network Diagnostic Support Specialist, Network Management Specialist, Network Operations Analyst, Network Operations Specialist, Network Services Specialist, Network Specialist, Network Support Specialist, Network Support Technician, Network Technical Analyst, Network Technician, Network Workstation Technical Specialist, Networking Specialist, Operations Support Technician, Personal Computer Network Analyst, Support Engineer, Systems Specialist, Systems Support Specialist, Technical Analyst, Technical Services Specialist, Technical Support Specialist, Telecommunications Network Technician, VoIP Technician (Voice over Internet Protocol Technician), WAN Support Specialist (Wide Area Network Support Specialist)

Related Jobs based on Skills & Abilities: Network and Computer Systems Administrators, Computer Network Architects, Computer User Support Specialists, Information Security Analysts, Computer Systems Engineers/Architects, Computer Systems Analysts, Telecommunications Engineering Specialists, Database Administrators, Telecommunications Equipment Installers and Repairers, Except Line Installers, Database Architects, Software Quality Assurance Analysts and Testers, Web Administrators, Broadcast Technicians, Computer and Information Systems Managers, Radio Frequency Identification Device Specialists, Computer Hardware Engineers

(Internal Use) pid=6356, CTB Direct Test

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Activities performed during the Test
  • Interpret and report functional requirements.
  • Accurately communicate the maintenance schedule to employees.
  • Optimize infrastructure strategy for phones and network.
  • Calculate product defect rate.
  • Respond to a customer inquiry.

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