Specialist - Computer User Support

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A Short Version of this test is available.   What's the Difference?

Candidates typically need about 45 minutes to complete our full-length job-specific assessments. Our short versions take less than half that time. Like our standard assessments, these tests are based on the U.S. Government Occupational Information Network (O*Net). They do not contain the animated simulation module, however, though they still provide valuable information about all critical performance-related dimensions. Additionally, the short versions optionally include 1-2 virtual video interview questions! Click below for more information:

Specialist - Computer User Support (Short)

Specialist - Computer User Support

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Top activities and tasks for this job:
  • Working with Computers
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Oversee the daily performance of computer systems.
  • Getting Information
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Communicating with Supervisors, Peers, or Subordinates
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Updating and Using Relevant Knowledge

About the test (Full Version)

The HR Avatar Specialist - Computer User Support Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The Specialist - Computer User Support test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations.

The specific attributes measured include:

Cognitive Ability
  • Analytical Thinking and Attention to Detail
  Knowledge and Skills
  • Customer Service Fundamentals
Personality
  • Adaptability
  • Drive
  • Integrity
  • Resilience
  • Teamwork
  Emotional Intelligence
  • Empathy and Emotional Self-Control
Behavioral History
  • History Survey - Performance
  • History Survey - Tenure
 

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:English (US)
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:15-1232.00
Simulation Context:Information Technology
O*Net Context:Computer and Mathematical
More information about this Job
Annual US Wages (2023)
Bottom 10%:
$37,690 or less
Bottom 25%:
$46,550 or less
Median:
$59,240 (Average)
Top 25%:
$75,950 or more
Top 10%:
$97,020 or more

Hourly US Wages (2023)
Bottom 10%:
$18.12 or less
Bottom 25%:
$22.38 or less
Median:
$28.48 (Average)
Top 25%:
$36.52 or more
Top 10%:
$46.65 or more

US Employment Statistics
2022:
736,200
2032 (projected):
772,900
Annual U.S. Job Openings:53,200

Top Knowledge Requirements
  • Computers and Electronics
  • Customer and Personal Service
  • English Language
  • Telecommunications
  • Engineering and Technology
  • Public Safety and Security
  • Education and Training
Top Skills
  • Active Listening
  • Speaking
  • Reading Comprehension
  • Critical Thinking
  • Complex Problem Solving
  • Writing
  • Judgment and Decision Making
  • Active Learning
Top Abilities
  • Written Comprehension
  • Oral Expression
  • Oral Comprehension
  • Near Vision
  • Speech Clarity
  • Information Ordering
  • Deductive Reasoning
  • Written Expression
Education Requirements
High School Diploma:
22%
Post-Secondary Certificate:
12%
Some College:
19%
Associate's Degree (2 yr):
14%
Bachelor's Degree:
33%
This graphic shows the percentage of people in this role who have their highest education in each category.
Related Work Experience Requirements
None:
3%
3 - 6 Months:
9%
6 Months - 1 Year:
16%
1 - 2 Years:
23%
2 - 4 Years:
37%
4 - 6 Years:
11%
This graphic shows the percentage of people in this role whose related work experience before they entered this position falls into each category.

Alternate Titles for this Role: Application Customer Service Representative, Application Support Engineer, Applications Analyst, Automatic Data Processing Customer Liaison (ADP Customer Liaison), Call Center Support Representative, Computer Customer Support Specialist, Computer Hardware Technician, Computer Help Desk Representative, Computer Help Desk Specialist, Computer Instructor, Computer Operations Technician, Computer Operator, Computer Specialist, Computer Support Specialist, Computer Support Technician, Computer System Technician, Computer Systems Specialist, Computer Technical Specialist, Computer Technician, Computer Technologist, Computer Technology Instructor, Computer Trainer, Customer Liaison, Customer Service Professional, Customer Service Tech Support, Customer Service Technician, Customer Support Analyst, Customer Support Professional, Customer Support Representative, Desktop Analyst, Desktop Support Analyst, Desktop Support Engineer, Desktop Support Specialist, Desktop Support Technician, Desktop Technician, End-User Support Specialist, Field Service Technician, Help Desk Analyst, Help Desk Coordinator, Help Desk Operator, Help Desk Representative, Help Desk Specialist, Help Desk Support Manager, Help Desk Support Specialist, Help Desk Technician, Helpdesk Analyst, Helpdesk Technician, Information Systems Technician, Information Technology Analyst (IT Analyst), Information Technology Associate (IT Associate), Information Technology Specialist (IT Specialist), Information Technology Support Specialist (IT Support Specialist), Information Technology Support Technician (IT Support Technician), Information Technology Technician (IT Technician), IT Support Analyst (Information Technology Support Analyst), IT Support Engineer (Information Technology Support Engineer), LAN Applications Support Analyst (Local Area Network Applications Support Analyst), Micro Computer Specialist, Microcomputer Support Specialist, Microcomputer Technician, Office Automation Technician, Operating Systems Specialist, Operations Support Technician, PC Installation Engineer (Personal Computer Installation Engineer), PC Specialist (Personal Computer Specialist), PC Support Specialist (Personal Computer Support Specialist), PC Support Technician (Personal Computer Support Technician), PC Systems Coordinator (Personal Computer Systems Coordinator), PC Tech (Personal Computer Technician), Printer Technician, Product Support Consultant, Product Support Engineer, Product Support Specialist, Sales Support Technician, Service Desk Analyst, Software Installer, Software Trainer, Support Engineer, Support Specialist, Support Technician, Technical Services Specialist, Technical Support Analyst, Technical Support Call Center Representative, Technical Support Engineer, Technical Support Professional, Technical Support Representative, Technical Support Specialist, Technical Support Technician, User Support Analyst, User Support Specialist, Work Station Support Specialist

Related Jobs based on Skills & Abilities: Computer Network Support Specialists, Network and Computer Systems Administrators, Computer Systems Analysts, Database Administrators, Computer Systems Engineers/Architects, Information Security Analysts, Software Quality Assurance Analysts and Testers, Computer, Automated Teller, and Office Machine Repairers, Computer Network Architects, Telecommunications Equipment Installers and Repairers, Except Line Installers, Computer and Information Systems Managers, Database Architects, Computer Programmers, Computer Hardware Engineers, Electrical and Electronic Engineering Technologists and Technicians, Telecommunications Engineering Specialists

(Internal Use) pid=6357, CTB Direct Test

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Activities performed during the Test
  • Interpret and report functional requirements.
  • Accurately communicate the maintenance schedule to employees.
  • Optimize infrastructure strategy for phones and network.
  • Calculate product defect rate.
  • Respond to a customer inquiry.

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