Telemarketer

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A Short Version of this test is available. Learn More
About the test

The Telemarketer Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The Telemarketer test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations.

The specific attributes measured include:

Cognitive Ability
  • Attention to Detail
  • Following Policies and Procedures
  Knowledge and Skills
  • Fundamental Sales Concepts
Personality
  • Adaptability
  • Competitive Spirit
  • Customer Service Mindset
  • Drive
  • Integrity
  • Phone Selling
  • Resilience
  • Sales Hunter Mindset
  • Teamwork
  Emotional Intelligence
  • Empathy and Emotional Self-Control
Behavioral History
  • History Survey - Performance
  • History Survey - Tenure
 

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:English (US)
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:41-9041.00
Simulation Context:Inside Sales
O*Net Context:Sales and Related
About the job

Telemarketer

Solicit donations or orders for goods or services over the telephone.

Top activities and tasks for this job:
  • Selling or Influencing Others
  • Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Explain products or services and prices, and answer questions from customers.
  • Record names, addresses, purchases, and reactions of prospects contacted.
  • Maintain records of contacts, accounts, and orders.
  • Communicating with People Outside the Organization
  • Adjust sales scripts to better target the needs and interests of specific individuals.

More information about this Job
Annual US Wages (2023)
Bottom 10%:
$24,430 or less
Bottom 25%:
$28,810 or less
Median:
$34,480 (Average)
Top 25%:
$40,380 or more
Top 10%:
$49,700 or more

Hourly US Wages (2023)
Bottom 10%:
$11.74 or less
Bottom 25%:
$13.85 or less
Median:
$16.58 (Average)
Top 25%:
$19.41 or more
Top 10%:
$23.90 or more

US Employment Statistics
2023:
85,200
2033 (projected):
66,800
Annual U.S. Job Openings:8,000

Top Knowledge Requirements
  • Sales and Marketing
  • Customer and Personal Service
  • English Language
  • Computers and Electronics
  • Administration and Management
  • Communications and Media
  • Administrative
  • Law and Government
Top Skills
  • Speaking
  • Persuasion
  • Active Listening
  • Service Orientation
  • Reading Comprehension
  • Social Perceptiveness
  • Critical Thinking
  • Negotiation
Top Abilities
  • Oral Comprehension
  • Oral Expression
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Selective Attention
  • Problem Sensitivity
  • Near Vision
Education Requirements
No High School Diploma:
20%
High School Diploma:
39%
Some College:
37%
Associate's Degree (2 yr):
3%
This graphic shows the percentage of people in this role who have their highest education in each category.
Related Work Experience Requirements
None:
53%
1 - 3 Months:
3%
3 - 6 Months:
11%
6 Months - 1 Year:
11%
1 - 2 Years:
13%
2 - 4 Years:
5%
6 - 8 Years:
3%
This graphic shows the percentage of people in this role whose related work experience before they entered this position falls into each category.

Alternate Titles for this Role: Call Agent, Call Center Agent, Call Center Operator, Call Center Representative (Call Center Rep), Call Center Sales Agent, Call Center Telemarketer, Contact Center Agent, Direct Sales Agent, Donation Worker, Inbound Call Center Agent, Inbound Telemarketer, Inside Sales Representative (Inside Sales Rep), Marketing Processor, Outbound Sales Agent, Outbound Telemarketer, Scheduling Agent, Solicitor, Telemarketer, Telemarketing Representative (Telemarketing Rep), Telemarketing Sales Representative (Telemarketing Sales Rep), Telephone Sales Agent, Telephone Sales Representative (TSR), Telephone Service Representative (TSR), Telephone Solicitor, Telesales Agent, Telesales Representative (Telesales Rep), Telesales Specialist

Related Jobs based on Skills & Abilities: Customer Service Representatives, Telephone Operators, Advertising Sales Agents, Counter and Rental Clerks, Receptionists and Information Clerks, New Accounts Clerks, Demonstrators and Product Promoters, Retail Salespersons, Order Clerks, Switchboard Operators, Including Answering Service, Door-to-Door Sales Workers, News and Street Vendors, and Related Workers, First-Line Supervisors of Non-Retail Sales Workers, Public Relations Specialists, Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products, Sales Managers, Securities, Commodities, and Financial Services Sales Agents, Real Estate Sales Agents, Market Research Analysts and Marketing Specialists, Cashiers
A Short Version of this test is available.   What's the Difference?

Candidates typically need about 45 minutes to complete our full-length job-specific assessments. Our short versions take less than half that time. Like our standard assessments, these tests are based on the U.S. Government Occupational Information Network (O*Net). They do not contain the animated simulation module, however, though they still provide valuable information about all critical performance-related dimensions. Additionally, the short versions optionally include 1-2 virtual video interview questions! Click below for more information:

Telemarketer (Short)

(Internal Use) pid=6363, CTB Direct Test

Sign In  to administer this Full version.

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