Attendant - Food Services

Job-Specific Whole-Person Assessment (Test)

A Short Version of this test is available.   What's the Difference?

Candidates typically need about 45 minutes to complete our full-length job-specific assessments. Our short versions take less than half that time. Like our standard assessments, these tests are based on the U.S. Government Occupational Information Network (O*Net). They do not contain the animated simulation module, however, though they still provide valuable information about all critical performance-related dimensions. Additionally, the short versions optionally include 1-2 virtual video interview questions! Click below for more information:

Attendant - Food Services (Short)

Attendant - Food Services

Perform duties such as taking orders and serving food and beverages. Serve customers at counter or from a steam table. May take payment. May prepare food and beverages.

Top activities and tasks for this job:
  • Communicate with customers regarding orders, comments, and complaints.
  • Accept payment from customers, and make change as necessary.
  • Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
  • Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
  • Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
  • Balance receipts and payments in cash registers.
  • Request and record customer orders, and compute bills using cash registers, multi counting machines, or pencil and paper.
  • Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.

About the test (Full Version)

The HR Avatar Attendant - Food Services Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The Attendant - Food Services test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations.

The specific attributes measured include:

Cognitive Ability
  • Analytical Thinking and Attention to Detail
  Behavioral History
  • History Survey - Performance
  • History Survey - Tenure
  • Adaptability
  • Drive
  • Integrity
  • Resilience
  • Teamwork
  Emotional Intelligence
  • Empathy and Emotional Self-Control

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:English (US)
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:35-3023.00
Simulation Context:Restaurant (Waiter/Waitress)
O*Net Context:Food Preparation and Serving Related
More information about this Job
Annual US Wages (2022)
Bottom 10%:
$21,150 or less
Bottom 25%:
$23,010 or less
$27,930 (Average)
Top 25%:
$31,480 or more
Top 10%:
$35,350 or more

Hourly US Wages (2022)
Bottom 10%:
$10.17 or less
Bottom 25%:
$11.06 or less
$13.43 (Average)
Top 25%:
$15.13 or more
Top 10%:
$17.00 or more

US Employment Statistics
2032 (projected):
Annual U.S. Job Openings:789,300

Top Knowledge Requirements
  • Customer and Personal Service
  • Food Production
  • Sales and Marketing
  • English Language
  • Public Safety and Security
  • Administration and Management
  • Mathematics
  • Production and Processing
Top Skills
  • Active Listening
  • Service Orientation
  • Speaking
  • Social Perceptiveness
  • Monitoring
  • Coordination
  • Judgment and Decision Making
  • Critical Thinking
Top Abilities
  • Oral Comprehension
  • Speech Recognition
  • Oral Expression
  • Speech Clarity
  • Near Vision
  • Information Ordering
  • Problem Sensitivity
  • Trunk Strength

Alternate Titles for this Role: Bakery Associate, Bistro Team Member, Cafe Server, Cafe Worker, Cafeteria Food Server, Cafeteria Lunchroom Counter Attendant, Cafeteria Server, Cafeteria Worker, Candy Attendant, Candy Bar Attendant, Candy Counter Clerk, Canteen Operator, Car Hop, Caterer's Aide, Caterer's Helper, Catering Assistant, Catering Attendant, Coffee Attendant, Coffee Brewer, Coffee Shop Attendant, Concession Attendant, Concession Stand Attendant, Concessionaire, Counter Attendant, Counter Clerk, Counter Helper, Counter Hop, Counter Person, Counter Waiter, Counter Waitress, Deli Associate (Delicatessen Associate), Deli Clerk (Delicatessen Clerk), Deli Cook (Delicatessen Cook), Deli Team Member (Delicatessen Team Member), Deli Worker (Delicatessen Worker), Dish Up Person, Fast Food Cashier, Fast Food Server, Fast Food Team Member, Fast Food Worker, Food Counter Worker, Food Server, Food Service Assistant, Food Service Counter Clerk, Food Service Order Clerk, Food Service Specialist, Food Service Team Member, Food Service Worker, Food Team Member, Fountain Attendant, Fountain Clerk, Fountain Dispenser, Fountain Helper, Fountain Jerk, Fountain Operator, Fountain Server, Fountain Waiter, Fountain Waitress, Front Counter Attendant, Hot Dog Vender, Hot Dog Vendor, Ice Cream Dipper, Ice Cream Man, Ice Cream Scooper, Ice Cream Server, Ice Cream Shop Associate, Kitchen Food Server, Line Person, Line Server, Mess Attendant, Order Clerk, Order Filler, Popcorn Attendant, Prep Cook (Preparation Cook), Restaurant Crew Member, Restaurant Team Member, Restaurant Worker, Salad Counter Attendant, Sandwich Artist, Sandwich Counter Attendant, School Cafeteria Cook, Server, Snack Bar Attendant, Soda Clerk, Soda Dispenser, Soda Fountain Clerk, Soda Fountain Operator, Soda Jerker, Steam Table Attendant, Steam Table Worker, Take Out Waiter, Take Out Waitress, Window Clerk

Related Jobs based on Skills & Abilities: Dining Room and Cafeteria Attendants and Bartender Helpers, Food Preparation Workers, Food Servers, Nonrestaurant, Cooks, Short Order, Baristas, Waiters and Waitresses, Cooks, Restaurant, Dishwashers, First-Line Supervisors of Food Preparation and Serving Workers, Cooks, Fast Food, Chefs and Head Cooks, Food Service Managers, Cooks, Institution and Cafeteria, Bartenders, Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop, Bakers, Cooks, Private Household, Butchers and Meat Cutters, Food Batchmakers, Cashiers

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"Hiring managers can easily understand the reports"
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Activities performed during the Test
  • Greet customers.
  • Correctly take customer orders.
  • Share information and answer questions about the menu.
  • Respond to customer complaints.
  • Calculate bills and process payment.

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