Host / Hostess - Restaurant

Job-Specific Whole-Person Assessment (Test)

A Short Version of this test is available.   What's the Difference?

Candidates typically need about 45 minutes to complete our full-length job-specific assessments. Our short versions take less than half that time. Like our standard assessments, these tests are based on the U.S. Government Occupational Information Network (O*Net). They do not contain the animated simulation module, however, though they still provide valuable information about all critical performance-related dimensions. Additionally, the short versions optionally include 1-2 virtual video interview questions! Click below for more information:

Host / Hostess - Restaurant (Short)

Host / Hostess - Restaurant

Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service.

Top activities and tasks for this job:
  • Provide guests with menus.
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
  • Greet guests and seat them at tables or in waiting areas.
  • Answer telephone calls and respond to inquiries or transfer calls.
  • Operate cash registers to accept payments for food and beverages.
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
  • Take and prepare to-go orders.
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.

About the test (Full Version)

The HR Avatar Host / Hostess - Restaurant Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The Host / Hostess - Restaurant test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations.

The specific attributes measured include:

Cognitive Ability
  • Analytical Thinking and Attention to Detail
  Knowledge and Skills
  • Hospitality Concepts
  • Adaptability
  • Customer Service Mindset
  • Drive
  • Integrity
  • Resilience
  • Teamwork
  Emotional Intelligence
  • Empathy and Emotional Self-Control
Behavioral History
  • History Survey - Performance
  • History Survey - Tenure

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:English (US)
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:35-9031.00
Simulation Context:Restaurant (Waiter/Waitress)
O*Net Context:Food Preparation and Serving Related
More information about this Job
Annual US Wages (2022)
Bottom 10%:
$20,500 or less
Bottom 25%:
$22,630 or less
$27,720 (Average)
Top 25%:
$31,300 or more
Top 10%:
$36,180 or more

Hourly US Wages (2022)
Bottom 10%:
$9.86 or less
Bottom 25%:
$10.88 or less
$13.33 (Average)
Top 25%:
$15.05 or more
Top 10%:
$17.40 or more

US Employment Statistics
2032 (projected):
Annual U.S. Job Openings:104,200

Top Knowledge Requirements
  • Customer and Personal Service
  • English Language
  • Food Production
  • Sales and Marketing
  • Mathematics
  • Administration and Management
  • Public Safety and Security
  • Communications and Media
Top Skills
  • Active Listening
  • Speaking
  • Social Perceptiveness
  • Service Orientation
  • Coordination
  • Reading Comprehension
  • Critical Thinking
  • Negotiation
Top Abilities
  • Oral Comprehension
  • Oral Expression
  • Speech Clarity
  • Speech Recognition
  • Near Vision
  • Problem Sensitivity
  • Written Comprehension
  • Information Ordering
Education Requirements
No High School Diploma:
High School Diploma:
Bachelor's Degree:
This graphic shows the percentage of people in this role who have their highest education in each category.
Related Work Experience Requirements
Less than 1 Month:
1 - 3 Months:
3 - 6 Months:
6 Months - 1 Year:
2 - 4 Years:
This graphic shows the percentage of people in this role whose related work experience before they entered this position falls into each category.

Alternate Titles for this Role: Bar Host, Bar Hostess, Buffet Hostess, Dining Room Host, Dining Room Hostess, General Teller, Greeter, Host, Hostess, Parlor Chaperone, Party Host, Party Hostess, Seater, Tearoom Host, Tearoom Hostess

Related Jobs based on Skills & Abilities: Waiters and Waitresses, Dining Room and Cafeteria Attendants and Bartender Helpers, Food Servers, Nonrestaurant, Fast Food and Counter Workers, Locker Room, Coatroom, and Dressing Room Attendants, Baristas, Hotel, Motel, and Resort Desk Clerks, Bartenders, Passenger Attendants, Demonstrators and Product Promoters, Food Service Managers, Chefs and Head Cooks, Cooks, Private Household, Ushers, Lobby Attendants, and Ticket Takers, First-Line Supervisors of Food Preparation and Serving Workers, Food Preparation Workers, Cooks, Short Order, Concierges, Cashiers, Cooks, Institution and Cafeteria

(HR Avatar Use Only) pid=6796, CTB Direct Test

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Activities performed during the Test
  • Greet customers.
  • Correctly take customer orders.
  • Share information and answer questions about the menu.
  • Respond to customer complaints.
  • Calculate bills and process payment.

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