Restaurant Waiter / Waitress

Job-Specific Whole-Person Assessment (Test)

A Short Version of this test is available.   What's the Difference?

Candidates typically need about 45 minutes to complete our full-length job-specific assessments. Our short versions take less than half that time. Like our standard assessments, these tests are based on the U.S. Government Occupational Information Network (O*Net). They do not contain the animated simulation module, however, though they still provide valuable information about all critical performance-related dimensions. Additionally, the short versions optionally include 1-2 virtual video interview questions! Click below for more information:

Restaurant Waiter / Waitress (Short)

Restaurant Waiter / Waitress

Take orders and serve food and beverages to patrons at tables in dining establishment.

Top activities and tasks for this job:
  • Take orders from patrons for food or beverages.
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
  • Collect payments from customers.
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
  • Prepare checks that itemize and total meal costs and sales taxes.
  • Present menus to patrons and answer questions about menu items, making recommendations upon request.
  • Remove dishes and glasses from tables or counters and take them to kitchen for cleaning.

About the test (Full Version)

The HR Avatar Restaurant Waiter / Waitress Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The Restaurant Waiter / Waitress test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations.

The specific attributes measured include:

Cognitive Ability
  • Analytical Thinking and Attention to Detail
  Behavioral History
  • History Survey - Performance
  • History Survey - Tenure
  • Adaptability
  • Customer Service Mindset
  • Drive
  • Integrity
  • Resilience
  • Teamwork
  Emotional Intelligence
  • Empathy and Emotional Self-Control

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:English (US)
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:35-3031.00
Simulation Context:Restaurant (Waiter/Waitress)
O*Net Context:Food Preparation and Serving Related
More information about this Job
Annual US Wages (2022)
Bottom 10%:
$18,250 or less
Bottom 25%:
$21,810 or less
$29,120 (Average)
Top 25%:
$36,400 or more
Top 10%:
$55,360 or more

Hourly US Wages (2022)
Bottom 10%:
$8.77 or less
Bottom 25%:
$10.49 or less
$14.00 (Average)
Top 25%:
$17.50 or more
Top 10%:
$26.62 or more

US Employment Statistics
2032 (projected):
Annual U.S. Job Openings:440,000

Top Knowledge Requirements
  • Customer and Personal Service
  • English Language
  • Sales and Marketing
  • Food Production
  • Administration and Management
  • Mathematics
Top Skills
  • Active Listening
  • Service Orientation
  • Speaking
  • Social Perceptiveness
  • Coordination
  • Monitoring
  • Complex Problem Solving
  • Persuasion
Top Abilities
  • Oral Comprehension
  • Oral Expression
  • Speech Clarity
  • Speech Recognition
  • Near Vision
  • Time Sharing
  • Problem Sensitivity
  • Deductive Reasoning
Education Requirements
No High School Diploma:
High School Diploma:
Some College:
Associate's Degree (2 yr):
Bachelor's Degree:
This graphic shows the percentage of people in this role who have their highest education in each category.
Related Work Experience Requirements
Less than 1 Month:
3 - 6 Months:
6 Months - 1 Year:
1 - 2 Years:
2 - 4 Years:
This graphic shows the percentage of people in this role whose related work experience before they entered this position falls into each category.

Alternate Titles for this Role: Banquet Server, Banquet Waiter, Banquet Waitress, Bar Waiter, Bar Waitress, Buffet Server, Buffet Waiter, Buffet Waitress, Car Hop, Carhop, Club Waiter, Club Waitress, Cocktail Server, Cocktail Waitress, Deck Steward, Dining Car Server, Dining Car Waiter, Dining Car Waitress, Food Runner, Food Server, Formal Waiter, Formal Waitress, Informal Waiter, Informal Waitress, Restaurant Server, Server, Singing Waiter, Singing Waitress, Skating Carhop, Sommelier, Waiter, Waitress, Waitstaff, Wine Steward, Wine Stewardess

Related Jobs based on Skills & Abilities: Dining Room and Cafeteria Attendants and Bartender Helpers, Fast Food and Counter Workers, Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop, Food Servers, Nonrestaurant, Bartenders, Baristas, Cooks, Short Order, Food Preparation Workers, Food Service Managers, First-Line Supervisors of Food Preparation and Serving Workers, Chefs and Head Cooks, Cooks, Private Household, Cooks, Restaurant, Cooks, Institution and Cafeteria, Concierges, Locker Room, Coatroom, and Dressing Room Attendants, Cooks, Fast Food, Hotel, Motel, and Resort Desk Clerks, Cashiers, Dishwashers

(HR Avatar Use Only) pid=6797, CTB Direct Test

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Read the Reviews
Read HR Avatar reviews on G2
"Amazing Service and Spot-On Testing"
"The value received far exceeds the price"
"Truly takes out the guess work"
"Hiring managers can easily understand the reports"

Activities performed during the Test
  • Greet customers.
  • Correctly take customer orders.
  • Share information and answer questions about the menu.
  • Respond to customer complaints.
  • Calculate bills and process payment.

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