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Specialist - Computer User Support
Specialist - Computer User Support
Job-Specific Whole-Person Assessment
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Specialist - Computer User Support

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Top activities and tasks for this job:
  • Interacting With Computers - assist co-workers with software problems
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Oversee the daily performance of computer systems.
  • Getting Information
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Communicating with Supervisors, Peers, or Subordinates
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Updating and Using Relevant Knowledge - use computer networking technology

About the test

The HR Avatar Specialist - Computer User Support Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The Specialist - Computer User Support test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations.

The specific attributes measured include:

Cognitive Ability
  • Analytical Thinking
  • Attention to Detail
  • Multitasking
  Knowledge and Skills
  • Customer Service Fundamentals
Personality
  • Adaptable
  • Competitive
  • Corporate Citizenship
  • Develops Relationships
  • Enjoys Problem-Solving
  • Exhibits a Positive Work Attitude
  • Expressive and Outgoing
  • Innovative and Creative
  • Needs Structure
  • Seeks Perfection
  Emotional Intelligence
  • Emotional Self-Awareness
  • Emotional Self-Control
  • Empathy
Behavioral History
  • History Survey - Performance
  • History Survey - Tenure
 

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:English (US)
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:15-1151.00
Simulation Context:Information Technology
O*Net Context:Computer and Mathematical
Price:40 Credits (Add 5 Credits for Online Proctoring if Used)
More information about this Job
Annual US Wages (2017)
Bottom 10%:
$30,550 or less
Bottom 25%:
$38,690 or less
Median:
$50,210 (Average)
Top 25%:
$64,590 or more
Top 10%:
$82,900 or more

Hourly US Wages (2017)
Bottom 10%:
$14.69 or less
Bottom 25%:
$18.60 or less
Median:
$24.14 (Average)
Top 25%:
$31.05 or more
Top 10%:
$39.86 or more

US Employment Statistics
2016:
636,600
2026 (projected):
708,700
Annual U.S. Job Openings:55,500

Top Knowledge Requirements
  • Computers and Electronics
  • Customer and Personal Service
  • English Language
  • Telecommunications
  • Engineering and Technology
  • Public Safety and Security
  • Education and Training
Top Skills
  • Reading Comprehension
  • Active Listening
  • Speaking
  • Complex Problem Solving
  • Critical Thinking
  • Writing
  • Judgment and Decision Making
  • Systems Analysis
Top Abilities
  • Oral Comprehension
  • Written Comprehension
  • Oral Expression
  • Near Vision
  • Speech Clarity
  • Information Ordering
  • Problem Sensitivity
  • Written Expression
Education Requirements
High School Diploma:
22%
Post-Secondary Certificate:
12%
Some College:
19%
Associate's Degree (2 yr):
14%
Bachelor's Degree:
33%
This graphic shows the percentage of people in this role who have their highest education in each category.
Related Work Experience Requirements
None:
3%
3 - 6 Months:
9%
6 Months - 1 Year:
16%
1 - 2 Years:
23%
2 - 4 Years:
37%
4 - 6 Years:
11%
This graphic shows the percentage of people in this role whose related work experience before they entered this position falls into each category.


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Read the Reviews
"Amazing Service and Spot-On Testing"
"The value received far exceeds the price"
"Truly takes out the guess work"
"Hiring managers can easily understand the reports"

Activities performed during the Test
  • Decide amount of supplies to order based on necessity.
  • Understand and recall scheduling information.
  • Optimize infrastructure strategy for phones and network.
  • Understand customer concerns and summarize them in writing.
  • Respond to a customer inquiry.
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