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Specialist - Computer User Support
Specialist - Computer User Support
Job-Specific Whole-Person Assessment
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Specialist - Computer User Support

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Top activities and tasks for this job:
  • Interacting With Computers - assist co-workers with software problems
  • Oversee the daily performance of computer systems.
  • Getting Information
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Making Decisions and Solving Problems - select business applications for computers
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Updating and Using Relevant Knowledge - use computer networking technology
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

About the test

The HR Avatar Specialist - Computer User Support Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The Specialist - Computer User Support test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations.

The specific attributes measured include:

Cognitive Ability
  • Analytical Thinking
  • Attention to Detail
  • Multitasking
  Knowledge and Skills
  • Customer Service Fundamentals
Personality
  • Adaptable
  • Competitive
  • Corporate Citizenship
  • Develops Relationships
  • Enjoys Problem-Solving
  • Exhibits a Positive Work Attitude
  • Expressive and Outgoing
  • Innovative and Creative
  • Needs Structure
  • Seeks Perfection
  Emotional Intelligence
  • Emotional Self-Awareness
  • Emotional Self-Control
  • Empathy
Behavioral History
  • History Survey - Performance
  • History Survey - Tenure
 

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:English (US)
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:15-1151.00
Simulation Context:Information Technology
O*Net Context:Computer and Mathematical
Price:40 Credits ($40 USD)
Note:This test contains questions that are difficult to complete on small screens. A large screen device, such as a laptop, desktop, or tablet is recommended. Test-takers using small devices will be advised to optionally change to a larger screen device.
More information about this Job
Annual US Wages (2016)
Bottom 10%:
$29,440 or less
Bottom 25%:
$37,810 or less
Median:
$49,390 (Average)
Top 25%:
$63,740 or more
Top 10%:
$82,160 or more

Hourly US Wages (2016)
Bottom 10%:
$14.15 or less
Bottom 25%:
$18.18 or less
Median:
$23.74 (Average)
Top 25%:
$30.64 or more
Top 10%:
$39.50 or more

US Employment Statistics
2014:
585,900
2024 (projected):
661,000
Annual U.S. Job Openings:15,050

Top Knowledge Requirements
  • Computers and Electronics
  • Customer and Personal Service
  • English Language
  • Telecommunications
  • Clerical
  • Engineering and Technology
  • Administration and Management
  • Education and Training
Top Skills
  • Active Listening
  • Speaking
  • Reading Comprehension
  • Critical Thinking
  • Writing
  • Complex Problem Solving
  • Time Management
  • Judgment and Decision Making
Top Abilities
  • Oral Comprehension
  • Oral Expression
  • Written Comprehension
  • Written Expression
  • Near Vision
  • Information Ordering
  • Speech Clarity
  • Problem Sensitivity
Education Requirements
High School Diploma:
12%
Post-Secondary Certificate:
15%
Some College:
22%
Associate's Degree (2 yr):
18%
Bachelor's Degree:
29%
Post-Baccalaureate Certificate:
3%
This graphic shows the percentage of people in this role who have their highest education in each category.
Related Work Experience Requirements
3 - 6 Months:
4%
6 Months - 1 Year:
5%
1 - 2 Years:
41%
2 - 4 Years:
35%
4 - 6 Years:
3%
6 - 8 Years:
9%
This graphic shows the percentage of people in this role whose related work experience before they entered this position falls into each category.

Alternate Titles for this Role: Applications Analyst, Automatic Data Processing Customer Liaison (ADP Customer Liaison), Call Center Manager, Call Center Supervisor, Call Center Support Representative, Computer Customer Support Specialist, Computer Hardware Technician, Computer Help Desk Representative, Computer Help Desk Specialist, Computer Instructor, Computer Lab Assistant, Computer Specialist, Computer Support Specialist, Computer Support Technician, Computer System Technician, Computer Technical Specialist, Computer Technician, Computer Technologist, Computer Technology Instructor, Computer Trainer, Customer Liaison, Customer Service Representative, Customer Service Technician, Customer Support Analyst, Customer Support Information Technology Specialist, Customer Support Professional, Customer Support Representative, Desktop Analyst, Desktop Support Analyst, Desktop Support Specialist, Desktop Support Technician, Desktop Technician, Education Technician, Electronic Data Processing Auditor (EDP Auditor), End-User Support Specialist, Help Desk Analyst, Help Desk Manager, Help Desk Operator, Help Desk Representative, Help Desk Specialist, Help Desk Support Specialist, Help Desk Technician, Helpdesk Analyst, Helpdesk Manager, Helpdesk Technician, Information Resource Consultant, Information Systems Analyst, Information Systems Specialist, Information Systems Technician, Information Technology Analyst (IT Analyst), Information Technology Consultant (IT Consultant), Information Technology Specialist (IT Specialist), Information Technology Support Specialist (IT Support Specialist), Information Technology Support Technicians (IT Support Technician), Information Technology Technician (IT Technician), Library Assistant, Maintenance Specialist, Maintenance Technician, Micro Computer Specialist, Microcomputer Support Specialist, Microcomputer Technician, Network Administrator, Network Control Operator, Network Control Operators Supervisor, Network Specialist, Network Support Analyst, Network Support Specialist, Network Support Technician, Network Technician, Networking Technician, Office Automation Technician, Office Systems Coordinator, Operating Systems Specialist, PC Installation Engineer (Personal Computer Installation Engineer), PC Support Specialist (Personal Computer Support Specialist), PC Support Technician (Personal Computer Support Technician), PC Tech (Personal Computer Technician), Printer Technician, Product Support Consultant, Product Support Engineer, Product Support Specialist, Sales Support Technician, Software Installer, Software Trainer, Support Specialist, Technical Account Manager, Technical Support Analyst, Technical Support Engineer, Technical Support Manager, Technical Support Professional, Technical Support Representative, Technical Support Specialist, Technical Support Technician, User Support Analyst, User Support Analyst Supervisor, User Support Specialist, Work Station Support Specialist

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Activities performed during the Test
  • Decide amount of supplies to order based on necessity.
  • Understand and recall scheduling information.
  • Optimize infrastructure strategy for phones and network.
  • Understand customer concerns and summarize them in writing.
  • Respond to a customer inquiry.
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