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Clerk - General Office
Clerk - General Office
Job-Specific Whole-Person Assessment

Clerk - General Office

Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.

Top activities and tasks for this job:
  • Interacting With Computers - use computers to enter, access or retrieve data
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
  • Communicating with Supervisors, Peers, or Subordinates
  • Answer telephones, direct calls, and take messages.
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
  • Documenting/Recording Information - maintain account records
  • Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
  • Complete and mail bills, contracts, policies, invoices, or checks.

About the test

The HR Avatar Clerk - General Office Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The Clerk - General Office test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations.

The specific attributes measured include:

Cognitive Ability
  • Attention to Detail
  Knowledge and Skills
  • Data Entry
  • Adaptable
  • Competitive
  • Corporate Citizenship
  • Develops Relationships
  • Enjoys Problem-Solving
  • Exhibits a Positive Work Attitude
  • Needs Structure
  • Seeks Perfection
  Behavioral History
  • History Survey - Performance
  • History Survey - Tenure

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:English (US)
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:43-9061.00
Simulation Context:Lower-Level Administrative
O*Net Context:Office and Administrative Support
Price:40 Credits ($40 USD)
Note:This test contains questions that are difficult to complete on small screens. A large screen device, such as a laptop, desktop, or tablet is recommended. Test-takers using small devices will be advised to optionally change to a larger screen device.
More information about this Job
Annual US Wages (2016)
Bottom 10%:
$19,300 or less
Bottom 25%:
$23,300 or less
$30,580 (Average)
Top 25%:
$39,530 or more
Top 10%:
$50,410 or more

Hourly US Wages (2016)
Bottom 10%:
$9.28 or less
Bottom 25%:
$11.20 or less
$14.70 (Average)
Top 25%:
$19.01 or more
Top 10%:
$24.24 or more

US Employment Statistics
2024 (projected):
Annual U.S. Job Openings:75,620

Top Knowledge Requirements
  • Clerical
  • Customer and Personal Service
  • English Language
  • Computers and Electronics
  • Mathematics
  • Personnel and Human Resources
  • Public Safety and Security
Top Skills
  • Reading Comprehension
  • Active Listening
  • Speaking
  • Writing
  • Time Management
  • Social Perceptiveness
  • Service Orientation
  • Critical Thinking
Top Abilities
  • Oral Comprehension
  • Oral Expression
  • Written Comprehension
  • Speech Clarity
  • Speech Recognition
  • Written Expression
  • Near Vision
  • Category Flexibility
Education Requirements
High School Diploma:
Post-Secondary Certificate:
Some College:
Bachelor's Degree:
This graphic shows the percentage of people in this role who have their highest education in each category.
Related Work Experience Requirements
Less than 1 Month:
1 - 3 Months:
6 Months - 1 Year:
1 - 2 Years:
2 - 4 Years:
This graphic shows the percentage of people in this role whose related work experience before they entered this position falls into each category.

Alternate Titles for this Role: Account Clerk, Accounting Clerk, Administration Assistant, Administration Clerk, Administrative Assistant, Administrative Clerk, Administrative Office Assistant, Administrative Support Specialist, Administrative Technician, Admissions Evaluator, Agent-Licensing Clerk, Animal Hospital Clerk, Animal Shelter Clerk, Appointment Scheduler, Attendance Clerk, Auction Assistant, Audit Control Clerk, Automobile Contract Clerk, Blood Bank Calendar Control Clerk, Blood Bank Credit Clerk, Blood Donor Unit Assistant, Board Attendant, Bookkeeper, Broadcast Checker, Car Distributor, Career Guidance Technician, Chart Clerk, Charter, Circulation Clerk, Clerical Aide, Clerical Assistant, Clerical Dentist Assistant, Clerical Office Worker, Clerical Support, Clerk, Clerk Typist, Code and Test Clerk, Congressional District Aide, Copyright Expert, Court Clerk, Credit Card Clerk, Credit Card Control Clerk, Customer Service Representative, Data Entry Clerk, Data Examination Clerk, Desk Clerk, Diet Clerk, Document Coordinator, Document Examiner, Document Processor, Election Clerk, Event Coordinator, Examination Proctor, Executive Assistant, Field Assistant, Field Clerk, Field Representative, Fingerprint Clerk, Floor Clerk, Floor Space Allocator, Front Office Clerk, General Clerk, General Intern, General Office Clerk, General Office Worker, Government Clerk, Grading Clerk, Greige Goods Marker, History Card Clerk, Identification Clerk, Insurance Clerk, Keyboard Specialist, Laboratory Clerk, Laundry Clerk, Loan Assistant, Lost and Found Clerk, Lost Charge Card Clerk, Mailroom Clerk, Map Clerk, Marketing Clerk, Media Clerk, Medical Clerk, Medical Office Assistant, Medical Office Worker, Melter Clerk, Microfilming Document Preparer, News Assistant, Office Administrator, Office Aide, Office Assistant, Office Associate, Office Automation Clerk, Office Clerk, Office Coordinator, Office Employee, Office Helper, Office Helper Clerical, Office Manager, Office Services Specialist, Office Support Assistant, Office Worker, Order Caller, Police Aide, Police Clerk, Police Records Clerk, Press Clippings Cutter and Paster, Principal Clerk, Prize Coordinator, Process Server, Program Support Clerk, Proof Machine Operator, Property Assessment Monitor, Property Clerk, Property Coordinator, Purchasing Clerk, Radio Message Router, Reader, Real Estate Assistant, Real Estate Clerk, Receptionist, Reinsurance Clerk, Returned Telephone Equipment Appraiser, Router, Secretary, Sorter, Staff Assistant, Stubber, Telegraph Service Clerk, Test Technician, Throw-Out Clerk, Town Clerk, Trace Clerk, Trade Clerk, Traffic Clerk, Train Clerk, Trip Follower, Typing, Filing, Answering Phones Office Helper, Typist, Underwriting Clerk, Unit Clerk, Utility Worker, Ward Clerk, Weather Clerk, Wrong Address Clerk, Yard Clerk

Related Jobs based on Skills & Abilities: Receptionists and Information Clerks, License Clerks, Secretaries and Administrative Assistants, Except Legal, Medical, and Executive, Medical Records and Health Information Technicians, Payroll and Timekeeping Clerks, Word Processors and Typists, Insurance Claims Clerks, Medical Secretaries, Switchboard Operators, Including Answering Service, Bill and Account Collectors, Hotel, Motel, and Resort Desk Clerks, Gaming Cage Workers, Gaming and Sports Book Writers and Runners, Telephone Operators, Tellers, Billing, Cost, and Rate Clerks, Weighers, Measurers, Checkers, and Samplers, Recordkeeping, Court Clerks

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"Amazing Service and Spot-On Testing"
"The value received far exceeds the price"
"Truly takes out the guess work"
"Hiring managers can easily understand the reports"

Activities performed during the Test
  • Find and correct errors in a document.
  • Review company spending spreadsheets.
  • Find discrepancies between company expenses and company policy.
  • Communicate maintenance schedules to employees.
  • Register an employee for an event.
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