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Clerk - General Office
Clerk - General Office
Job-Specific Whole-Person Assessment
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Clerk - General Office

Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.

Top activities and tasks for this job:
  • Interacting With Computers - use computers to enter, access or retrieve data
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
  • Communicating with Supervisors, Peers, or Subordinates
  • Answer telephones, direct calls, and take messages.
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
  • Documenting/Recording Information - maintain account records
  • Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
  • Complete and mail bills, contracts, policies, invoices, or checks.

About the test

The HR Avatar Clerk - General Office Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The Clerk - General Office test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations.

The specific attributes measured include:

Cognitive Ability
  • Attention to Detail
  Knowledge and Skills
  • Data Entry
Personality
  • Adaptable
  • Competitive
  • Corporate Citizenship
  • Develops Relationships
  • Enjoys Problem-Solving
  • Exhibits a Positive Work Attitude
  • Needs Structure
  • Seeks Perfection
  Behavioral History
  • History Survey - Performance
  • History Survey - Tenure

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:English (US)
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:43-9061.00
Simulation Context:Lower-Level Administrative
O*Net Context:Office and Administrative Support
Price:40 Credits (Add 5 Credits for Online Proctoring if Used)
Note:This test contains questions that are difficult to complete on small screens. A large screen device, such as a laptop, desktop, or tablet is recommended. Test-takers using small devices will be advised to optionally change to a larger screen device.
More information about this Job
Annual US Wages (2017)
Bottom 10%:
$19,870 or less
Bottom 25%:
$24,020 or less
Median:
$31,500 (Average)
Top 25%:
$40,480 or more
Top 10%:
$51,590 or more

Hourly US Wages (2017)
Bottom 10%:
$9.55 or less
Bottom 25%:
$11.55 or less
Median:
$15.14 (Average)
Top 25%:
$19.46 or more
Top 10%:
$24.80 or more

US Employment Statistics
2016:
3,117,700
2026 (projected):
3,086,000
Annual U.S. Job Openings:356,200

Top Knowledge Requirements
  • Clerical
  • Customer and Personal Service
  • English Language
  • Computers and Electronics
  • Mathematics
  • Personnel and Human Resources
  • Public Safety and Security
Top Skills
  • Reading Comprehension
  • Active Listening
  • Speaking
  • Writing
  • Time Management
  • Social Perceptiveness
  • Service Orientation
  • Critical Thinking
Top Abilities
  • Oral Comprehension
  • Oral Expression
  • Written Comprehension
  • Speech Clarity
  • Speech Recognition
  • Written Expression
  • Near Vision
  • Category Flexibility
Education Requirements
High School Diploma:
52%
Post-Secondary Certificate:
6%
Some College:
7%
Bachelor's Degree:
34%
This graphic shows the percentage of people in this role who have their highest education in each category.
Related Work Experience Requirements
None:
8%
Less than 1 Month:
19%
1 - 3 Months:
4%
6 Months - 1 Year:
24%
1 - 2 Years:
41%
2 - 4 Years:
3%
This graphic shows the percentage of people in this role whose related work experience before they entered this position falls into each category.


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Read the Reviews
"Amazing Service and Spot-On Testing"
"The value received far exceeds the price"
"Truly takes out the guess work"
"Hiring managers can easily understand the reports"

Activities performed during the Test
  • Find and correct errors in a document.
  • Review company spending spreadsheets.
  • Find discrepancies between company expenses and company policy.
  • Communicate maintenance schedules to employees.
  • Register an employee for an event.
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