Manager - Administrative Services
Plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, facilities planning and maintenance, custodial operations, and other office support services.
Top activities and tasks for this job:
- Communicating with Supervisors, Peers, or Subordinates - conduct or attend staff meetings
- Interacting With Computers
- Getting Information
- Performing Administrative Activities - maintain records, reports, or files
- Making Decisions and Solving Problems - determine policies related to administration, standards, or facility maintenance
- Organizing, Planning, and Prioritizing Work - modify work procedures or processes to meet deadlines
- Plan, administer, and control budgets for contracts, equipment, and supplies.
- Communicating with Persons Outside Organization
The HR Avatar Manager - Administrative Services Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history.
Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's
ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.
The Manager - Administrative Services test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations.
This test also contains an automatically-scored essay component. Writing is a key skill for many jobs and also demonstrates the ability to generate, organize, and communicate relevant ideas effectively.
The specific attributes measured include:
Cognitive Ability
- Analytical Thinking
- Attention to Detail
- Multitasking
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Knowledge and Skills
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Personality
- Adaptable
- Competitive
- Corporate Citizenship
- Develops Relationships
- Enjoys Problem-Solving
- Exhibits a Positive Work Attitude
- Expressive and Outgoing
- Innovative and Creative
- Needs Structure
- Seeks Perfection
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Emotional Intelligence
- Emotional Self-Awareness
- Emotional Self-Control
- Empathy
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Behavioral History
- History Survey - Performance
- History Survey - Tenure
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Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.
The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.
More information about this Job
| Annual US Wages (2016) |
| Bottom 10%: | | $49,270 or less |
| Bottom 25%: | | $66,180 or less |
| Median: | | $90,050 (Average) |
| Top 25%: | | $120,990 or more |
| Top 10%: | | $159,330 or more |
| Hourly US Wages (2016) |
| Bottom 10%: | | $23.69 or less |
| Bottom 25%: | | $31.82 or less |
| Median: | | $43.29 (Average) |
| Top 25%: | | $58.17 or more |
| Top 10%: | | $76.60 or more |
| US Employment Statistics |
| 2014: | | 287,300 |
| 2024 (projected): | | 310,800 |
| Annual U.S. Job Openings: | 7,720 |
Top Knowledge Requirements
- Clerical
- Customer and Personal Service
- English Language
- Administration and Management
- Personnel and Human Resources
- Economics and Accounting
- Computers and Electronics
- Mathematics
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Top Skills
- Speaking
- Active Listening
- Coordination
- Reading Comprehension
- Time Management
- Writing
- Critical Thinking
- Negotiation
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Top Abilities
- Oral Comprehension
- Written Comprehension
- Oral Expression
- Written Expression
- Problem Sensitivity
- Near Vision
- Speech Recognition
- Speech Clarity
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| Education Requirements |
| No High School Diploma: | | 2% |
| High School Diploma: | | 19% |
| Post-Secondary Certificate: | | 15% |
| Some College: | | 13% |
| Associate's Degree (2 yr): | | 19% |
| Bachelor's Degree: | | 28% |
| Master's Degree: | | 3% |
| This graphic shows the percentage of people in this role who have their highest education in each category. |
| Related Work Experience Requirements |
| None: | | 14% |
| Less than 1 Month: | | 2% |
| 6 Months - 1 Year: | | 6% |
| 1 - 2 Years: | | 35% |
| 2 - 4 Years: | | 25% |
| 4 - 6 Years: | | 12% |
| 6 - 8 Years: | | 3% |
| More than 10 Years: | | 3% |
| This graphic shows the percentage of people in this role whose related work experience before they entered this position falls into each category. |
Alternate Titles for this Role: Administrative Analyst, Administrative Assistant, Administrative Coordinator, Administrative Director, Administrative Manager, Administrative Officer, Administrative Secretary, Administrative Services Director, Administrative Services Manager, Administrative Specialist, Administrator, Assistant Manager, Assisted Living Administrator, Building Manager, Buildings And Grounds Manager, Business Administrator, Business Coordinator, Business Manager, Business Office Manager, Business Unit Manager, Chief Administrative Officer, Church Administrator, Court Administrator, Customer Service Representative, Dental Office Manager, Development Associate, Director of Operations, Director of Records Management, Facilities Coordinator, Facilities Director, Facilities Manager, Facility Coordinator, General Manager, Imaging Services Director, Maintenance Manager, Maintenance Superintendent, Medical Office Administrator, Medical Office Manager, Office Manager, Operations Administrator, Operations Coordinator, Operations Director, Operations Specialist, Practice Manager, Property Disposal Manager, Property Disposal Officer, Property Utilization Manager, Radiology Administrator, Records and Information Manager, Records Management Director, Secretary, Service Director, Space Officer, Superintendent, Maintenance, Managerial, Unclaimed Property Officer
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