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Manager - Administrative Services
Manager - Administrative Services
Job-Specific Whole-Person Assessment
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Manager - Administrative Services

Plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, facilities planning and maintenance, custodial operations, and other office support services.

Top activities and tasks for this job:
  • Communicating with Supervisors, Peers, or Subordinates - conduct or attend staff meetings
  • Interacting With Computers
  • Getting Information
  • Performing Administrative Activities - maintain records, reports, or files
  • Making Decisions and Solving Problems - determine policies related to administration, standards, or facility maintenance
  • Organizing, Planning, and Prioritizing Work - modify work procedures or processes to meet deadlines
  • Plan, administer, and control budgets for contracts, equipment, and supplies.
  • Communicating with Persons Outside Organization

About the test

The HR Avatar Manager - Administrative Services Pre-Employment Assessment was designed to help you hire staff in this role. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The Manager - Administrative Services test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations. This test also contains an automatically-scored essay component. Writing is a key skill for many jobs and also demonstrates the ability to generate, organize, and communicate relevant ideas effectively.

The specific attributes measured include:

Cognitive Ability
  • Analytical Thinking
  • Attention to Detail
  • Multitasking
  Knowledge and Skills
  • Writing
Personality
  • Adaptable
  • Competitive
  • Corporate Citizenship
  • Develops Relationships
  • Enjoys Problem-Solving
  • Exhibits a Positive Work Attitude
  • Expressive and Outgoing
  • Innovative and Creative
  • Needs Structure
  • Seeks Perfection
  Emotional Intelligence
  • Emotional Self-Awareness
  • Emotional Self-Control
  • Empathy
Behavioral History
  • History Survey - Performance
  • History Survey - Tenure
 

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:English (US)
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:11-3011.00
Simulation Context:Leadership and Management
O*Net Context:Management
Price:40 Credits ($40 USD)
Note:This test contains questions that are difficult to complete on small screens. A large screen device, such as a laptop, desktop, or tablet is recommended. Test-takers using small devices will be advised to optionally change to a larger screen device.
More information about this Job
Annual US Wages (2016)
Bottom 10%:
$49,270 or less
Bottom 25%:
$66,180 or less
Median:
$90,050 (Average)
Top 25%:
$120,990 or more
Top 10%:
$159,330 or more

Hourly US Wages (2016)
Bottom 10%:
$23.69 or less
Bottom 25%:
$31.82 or less
Median:
$43.29 (Average)
Top 25%:
$58.17 or more
Top 10%:
$76.60 or more

US Employment Statistics
2014:
287,300
2024 (projected):
310,800
Annual U.S. Job Openings:7,720

Top Knowledge Requirements
  • Clerical
  • Customer and Personal Service
  • English Language
  • Administration and Management
  • Personnel and Human Resources
  • Economics and Accounting
  • Computers and Electronics
  • Mathematics
Top Skills
  • Speaking
  • Active Listening
  • Coordination
  • Reading Comprehension
  • Time Management
  • Writing
  • Critical Thinking
  • Negotiation
Top Abilities
  • Oral Comprehension
  • Written Comprehension
  • Oral Expression
  • Written Expression
  • Problem Sensitivity
  • Near Vision
  • Speech Recognition
  • Speech Clarity
Education Requirements
No High School Diploma:
2%
High School Diploma:
19%
Post-Secondary Certificate:
15%
Some College:
13%
Associate's Degree (2 yr):
19%
Bachelor's Degree:
28%
Master's Degree:
3%
This graphic shows the percentage of people in this role who have their highest education in each category.
Related Work Experience Requirements
None:
14%
Less than 1 Month:
2%
6 Months - 1 Year:
6%
1 - 2 Years:
35%
2 - 4 Years:
25%
4 - 6 Years:
12%
6 - 8 Years:
3%
More than 10 Years:
3%
This graphic shows the percentage of people in this role whose related work experience before they entered this position falls into each category.

Alternate Titles for this Role: Administrative Analyst, Administrative Assistant, Administrative Coordinator, Administrative Director, Administrative Manager, Administrative Officer, Administrative Secretary, Administrative Services Director, Administrative Services Manager, Administrative Specialist, Administrator, Assistant Manager, Assisted Living Administrator, Building Manager, Buildings And Grounds Manager, Business Administrator, Business Coordinator, Business Manager, Business Office Manager, Business Unit Manager, Chief Administrative Officer, Church Administrator, Court Administrator, Customer Service Representative, Dental Office Manager, Development Associate, Director of Operations, Director of Records Management, Facilities Coordinator, Facilities Director, Facilities Manager, Facility Coordinator, General Manager, Imaging Services Director, Maintenance Manager, Maintenance Superintendent, Medical Office Administrator, Medical Office Manager, Office Manager, Operations Administrator, Operations Coordinator, Operations Director, Operations Specialist, Practice Manager, Property Disposal Manager, Property Disposal Officer, Property Utilization Manager, Radiology Administrator, Records and Information Manager, Records Management Director, Secretary, Service Director, Space Officer, Superintendent, Maintenance, Managerial, Unclaimed Property Officer

Related Jobs based on Skills & Abilities: First-Line Supervisors of Office and Administrative Support Workers, Property, Real Estate, and Community Association Managers, Procurement Clerks, Gaming Managers, Wholesale and Retail Buyers, Except Farm Products, General and Operations Managers, Executive Secretaries and Executive Administrative Assistants, Loan Officers, Human Resources Specialists, Insurance Adjusters, Examiners, and Investigators, Insurance Sales Agents, Claims Examiners, Property and Casualty Insurance, Sales Agents, Financial Services, Lodging Managers, Transportation Managers, Sales Agents, Securities and Commodities, Brokerage Clerks, Compensation, Benefits, and Job Analysis Specialists, Purchasing Agents, Except Wholesale, Retail, and Farm Products, Tax Examiners and Collectors, and Revenue Agents


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"The value received far exceeds the price"
"Truly takes out the guess work"
"Hiring managers can easily understand the reports"

Activities performed during the Test
  • Analyze employee satisfaction survey results and make recommendations for improvement.
  • Plan out computer and facility installation for a new employee.
  • Compare pricing for outsourcing operations.
  • Communicate rules and policies to employees.
  • Write a short essay.
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