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Hospitality Industry Customer Service Worker
Hospitality Industry Customer Service Worker
Job-Specific Assessment
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This HR Avatar Pre-Employment test was specifically designed to assess Hospitality Industry Customer Service Worker and similar roles. The test provides a whole-person evaluation by measuring job-relevant cognitive ability, personality, knowledge, skills, and relevant behavioral history. Each component provides important data for hiring decisions. Cognitive ability has been linked to overall job performance in most jobs and correlates with a candidate's ability to learn new skills and to solve complex problems. Personality characteristics determine how well the candidate will fit-in with a corporate culture. Knowledge and skills indicate how much training will be needed before a new employee becomes productive. Finally, relevant behavioral history detects counter-productive behaviors that can impact job performance.

The Hospitality Industry Customer Service Worker test includes an animated work simulation in which candidates meet customers, colleagues and supervisors in a job-related context. Post-test surveys indicate the majority of candidates react favorably to these simulations.

The specific attributes measured include:

Cognitive Ability
  • Analytical Thinking
  • Attention to Detail
  • Multitasking
 Knowledge and Skills
  • Hospitality Concepts
Personality
  • Adaptable
  • Competitive
  • Corporate Citizenship
  • Develops Relationships
  • Enjoys Problem-Solving
  • Exhibits a Positive Work Attitude
  • Expressive and Outgoing
  • Innovative and Creative
  • Needs Structure
  • Seeks Perfection
 Emotional Intelligence
  • Emotional Self-Awareness
  • Emotional Self-Control
  • Empathy
Behavioral History
  • History Survey - Performance
  • History Survey - Tenure
 

Following completion, the test produces a Candidate Selection Report that includes an overall score and detailed scores for each attribute. The overall score weighs each of the factors based on research and analysis from the U.S. Government's Occupational Information Network (O*Net). O*Net represents over a decade of dedicated research evaluating the relative importance of various factors that lead to success in almost 1,000 different job roles.

The Candidate Selection Report also provides expert interview questions that help you probe critical or low-scoring areas, along with a guide for noting your evaluation of the candidate's responses. Consistent use of an interview guide is an important part of gaining better candidate insights and making better hiring decisions.

Language:US English
Time to Complete:40 Minutes (Approximately)
O*Net SOC Code:43-4081.00
O*Net Description:Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
Simulation Context:Hospitality (Hotel Desk)
O*Net Context:Office and Administrative Support
Review O*Net Detail
Price:40 Credits ($40 USD)
Alternate Titles for this Role: Assistant Innkeeper, Concierge, Desk Clerk, Floor Clerk, Front Desk Agent, Front Desk Associate, Front Desk Attendant, Front Desk Clerk, Front Desk Coordinator, Front Desk Manager, Front Desk Representative, Front Desk Supervisor, Front Office Agent, Front Office Manager, Front Office Supervisor, Guest Service Representative, Guest Services, Guest Services Agent (GSA), Guest Services Associate, Guest Services Attendant, Guest Services Manager, Guest Services Supervisor, Hall Clerk, Hotel Associate, Hotel Clerk, Hotel Desk Clerk, Hotel Front Desk Clerk, Hotel or Motel Front Desk Clerk, Hotel Receptionist, Hotel Registration Clerk, Hotel Reservation Agent, Motel Clerk, Motel Desk Clerk, Motel Front Desk Attendant, Night Auditor, Register Clerk, Reservationist, Room Clerk, Select Guest Coordinator, Welcome Desk Agent
Related Jobs based on Skills & Abilities: Tellers, Interviewers, Except Eligibility and Loan, Receptionists and Information Clerks, Retail Salespersons, Concierges, Customer Service Representatives, Pharmacy Aides, Medical Records and Health Information Technicians, Bill and Account Collectors, License Clerks, Switchboard Operators, Including Answering Service, Office Clerks, General, Insurance Claims Clerks, Billing, Cost, and Rate Clerks, New Accounts Clerks, Tour Guides and Escorts, Telephone Operators


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Test Activities
  • Help customers understand and make use of a rewards program.
  • Calculate customer purchases.
  • Calculate discount rates for individual customers.
  • Appropriately resolve a customer concern.

"Amazing Service and Spot-On Testing"
"The value received far exceeds the price"
"Truly takes out the guess work"
"Hiring managers can easily understand the reports"
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