# Basic Computer Troubleshooting (Help Desk Staff) Assessment

## Description
The Basic Computer Troubleshooting (Help Desk Staff) assessment is a skills and knowledge test designed to evaluate a candidate's or employee's proficiency in diagnosing and resolving common computer-related issues in a help desk context. It measures competency across a broad range of troubleshooting topics, including Computer Slowdown, Frozen Applications, Physical Component Failures, Startup Issues, Power Issues, Printer Failures, Network Issues, Inspecting Processes, and OS Recovery, all of which fall under the broader category of Digital Literacy.

This assessment is suitable for use in pre-hire selection, employee development, and promotion selection decisions. It consists of multiple choice and multiple correct answer questions drawn from a large question pool to minimize the risk of cheating, and select questions are subject to time limits to further ensure integrity and enhance predictive performance.

## Competencies Measures
- Computer Basics
- Computer Troubleshooting
- Practice Computer Troubleshooting

## Metadata
- **Duration:** 15.0 Minutes
- **Language:** English (US)
- **Type:** Skills/Knowledge Assessment (Test)
- **Last Updated:** September 12, 2026

## Catalog Link
View additional details or to administer the assessment to a candidate here:
[View in Online Test Catalog](https://www.hravatar.com/ta/tests/5121/basic-computer-troubleshooting-help-desk-staff.html)