# Pre-Hire Personality (Customer Service Focus, Swipe Format) Assessment

## Description
The Pre-Hire Personality (Customer Service Focus, Swipe Format) is a personality and job-fit assessment designed to evaluate the personality and emotional intelligence characteristics necessary for success in customer service roles. It is intended for use in pre-hire selection, employee development, and promotion selection decisions for customer service staff. The assessment measures key competencies through a self-report rating scale format, providing insight into how candidates and employees are likely to interact with co-workers and customers. The areas evaluated include Customer Service Mindset, Resilience (with a focus on Emotion, Focus, and Locus of Control), Adaptability, Drive, Teamwork, Empathy and Emotional Self-Control, and Integrity. Together, these competencies offer a comprehensive view of an individual's interpersonal effectiveness and suitability for customer-facing positions.

## Competencies Measures
- Adaptability
- Customer Service Mindset
- Drive
- Empathy and Emotional Self-Control
- Integrity
- Resilience
- Teamwork

## Metadata
- **Duration:** 15.0 Minutes
- **Language:** English (US)
- **Type:** Personality/Job-Fit Assessment (Test)
- **Last Updated:** November 6, 2026

## Catalog Link
View additional details or to administer the assessment to a candidate here:
[View in Online Test Catalog](https://www.hravatar.com/ta/tests/5205/prehire-personality-customer-service-focus-swipe-format.html)