# Basic Personality & Behavioral Assessment (Service Focus, Swipe Format) Assessment

## Description
The Basic Personality & Behavioral Assessment (Service Focus, Swipe Format) is a Personality/Job-Fit Assessment designed to evaluate the personality traits, emotional intelligence characteristics, and behavioral habits essential for success in customer service roles. It is intended for use in pre-hire selection, employee development, and promotion selection, making it a versatile tool for assessing both job candidates and current employees. The assessment measures key competencies including Drive, Customer Service Mindset, Integrity, Adaptability, Resilience (with a focus on Emotion, Focus, and Locus of Control), Teamwork, and Empathy and Emotional Self-Control. It also includes History Surveys covering Performance and Tenure, which evaluate past behaviors and habits that are indicative of workplace productivity and longer-than-average terms of employment. Questions are presented in multiple-choice and self-report rating scale formats, providing a structured and accessible experience for test-takers in customer service positions.

## Competencies Measures
- Adaptability
- Customer Service Mindset
- Drive
- Empathy and Emotional Self-Control
- History Survey - Performance
- History Survey - Tenure
- Integrity
- Resilience
- Teamwork

## Metadata
- **Duration:** 15.0 Minutes
- **Language:** English (US)
- **Type:** Personality/Job-Fit Assessment (Test)
- **Last Updated:** September 12, 2026

## Catalog Link
View additional details or to administer the assessment to a candidate here:
[View in Online Test Catalog](https://www.hravatar.com/ta/tests/5279/basic-personality-behavioral-assessment-service-focus-swipe-format.html)