# Virtual Video Screen (Customer Service) Assessment

## Description
The Virtual Video Screen (Customer Service) is a pre-hire and promotion selection assessment designed to evaluate the communication and customer service skills of customer service staff through a recorded virtual interview format. It is comprised mostly of interview questions that require candidates or employees to respond via audio or video, measuring their ability to communicate clearly and concisely in a customer service context. The assessment leverages artificial intelligence to assist in scoring responses, ensuring an objective and consistent evaluation of each test-taker. This makes it a modern and efficient tool for identifying top talent in customer-facing roles during both the hiring and promotion selection processes.

## Competencies Measures
- Interview Questions
- Written Interview Questions

## Metadata
- **Duration:** 10.0 Minutes
- **Language:** English (US)
- **Type:** Virtual (recorded) Video Interview
- **Last Updated:** September 12, 2026

## Catalog Link
View additional details or to administer the assessment to a candidate here:
[View in Online Test Catalog](https://www.hravatar.com/ta/tests/5406/virtual-video-screen-customer-service.html)