# Hospitality Industry Customer Service Worker Assessment

## Description
Based on O*NET SOC 43-4081.00, the Hospitality Industry Customer Service Worker test includes a work simulation, personality and behavioral history modules, and skills modules measuring Hospitality Concepts.

## Competencies Measures
- Adaptability
- Analytical Thinking and Attention to Detail
- Customer Service Mindset
- Drive
- Empathy and Emotional Self-Control
- History Survey - Performance
- History Survey - Tenure
- Hospitality Concepts
- Integrity
- Multitasking
- Resilience
- Teamwork

## Metadata
- **Duration:** 45.0 Minutes
- **Language:** English (US)
- **Type:** Job-Specific Whole-Person Assessment (Test)
- **Last Updated:** October 21, 2026

## Catalog Link
View additional details or to administer the assessment to a candidate here:
[View in Online Test Catalog](https://www.hravatar.com/ta/tests/6792/hospitality-industry-customer-service-worker.html)