# Pre-Hire Personality Assessment (Customer Service Focus) Assessment

## Description
The Pre-Hire Personality Assessment (Customer Service Focus) is a Personality and Job-Fit assessment designed to evaluate the personality and emotional intelligence characteristics essential for success in customer service roles. It is intended for use in pre-hire selection, employee development, and promotion selection, making it a versatile tool for both evaluating job candidates and supporting the growth of existing staff. Using a self-report rating scale format, the assessment measures a broad range of competencies critical to working effectively with co-workers and customers. Specifically, it evaluates Adaptability, Resilience (including Emotion, Focus, and Locus of Control), Empathy and Emotional Self-Control, Customer Service Mindset, Drive, Integrity, and Teamwork. Together, these competencies provide a comprehensive picture of a candidate's or employee's interpersonal effectiveness and customer-facing potential.

## Competencies Measures
- Adaptability
- Customer Service Mindset
- Drive
- Empathy and Emotional Self-Control
- Integrity
- Resilience
- Teamwork

## Metadata
- **Duration:** 15.0 Minutes
- **Language:** English (US)
- **Type:** Personality/Job-Fit Assessment (Test)
- **Last Updated:** September 12, 2026

## Catalog Link
View additional details or to administer the assessment to a candidate here:
[View in Online Test Catalog](https://www.hravatar.com/ta/tests/8825/prehire-personality-assessment-customer-service-focus.html)