# Basic Personality & Behavioral Assessment (Service Focus) Assessment

## Description
The Basic Personality & Behavioral Assessment (Service Focus) is a personality and job-fit assessment designed to evaluate the personality traits, emotional intelligence characteristics, and past behavioral patterns of customer service staff that are essential for success in customer-facing and team-oriented roles. The assessment is intended for use in pre-hire selection, employee development, and promotion selection, making it a versatile tool for evaluating both job candidates and existing employees. It measures a broad range of competencies including Resilience (with a focus on Emotion, Focus, and Locus of Control), Integrity, Empathy and Emotional Self-Control, Drive, Customer Service Mindset, Teamwork, and Adaptability. Additionally, the assessment includes behavioral history surveys that examine past performance and tenure patterns as indicators of future workplace productivity and longer-term employment. Questions are delivered in multiple choice and self-report rating scale formats to capture a well-rounded picture of each candidate's or employee's personality, emotional intelligence, and behavioral history.

## Competencies Measures
- Adaptability
- Aims Practice
- Customer Service Mindset
- Dealing with Uncertainty
- Drive
- Empathy and Emotional Self-Control
- History Survey - Performance
- History Survey - Tenure
- Integrity
- Learning Agility
- Resilience
- Teamwork

## Metadata
- **Duration:** 15.0 Minutes
- **Language:** English (US)
- **Type:** Personality/Job-Fit Assessment (Test)
- **Last Updated:** September 12, 2026

## Catalog Link
View additional details or to administer the assessment to a candidate here:
[View in Online Test Catalog](https://www.hravatar.com/ta/tests/8828/basic-personality-behavioral-assessment-service-focus.html)